Hometownbanks
Locations
Morton Main, 721 W. Jackson St, Morton, IL 61550, USA
Description Make the change and be the difference. Take
ownership
at MCB!
Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 550 employees, 53 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal assets and employees. Each MCB employee OWNS a portion of the bank with our ESOP (Employee Stock Ownership Plan). The ESOP has proven to be a substantial benefit to employees upon retirement.
Pay or shift range: $22.69 - $28.75/hour USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Enjoy the Benefits of working at MCB!
Life and AD&D Insurances and Long-Term Disability, Vacation Days, Personal Days, and Paid Holidays.
Job Summary Responsible for investigation of fraudulent, illegal or improper activities utilizing the Bank's fraud monitoring system along with other internal controls and processes to research and resolve transaction activity alerts in order to mitigate fraud risk. Conduct review of return deposit items for customer activity trend and possible fraudulent activity to help reduce potential loss to the Bank. Responsible for the research and disposition of legal orders and fraud investigation and resolution.
Essential Duties & Responsibilities
Research and analyze issues related to customer accounts
Identify valid and fraudulent charges, set up fraud files using multiple research techniques to resolve issues, reconcile and summarize fraud losses and communicate with customers to notify them of inquiry and problem resolution
Monitor fraud prevention reports and ensure appropriate steps are taken to reduce possible losses
Analyze suspicious activity on customers’ accounts and research past history for customer activity
Research pending accounts opened online to mitigate potential fraud
Review mobile deposits over review threshold limit for potential fraudulent items
Contact department(s) to assist in verification of items
Maintain company fraud database records
Respond to email, phone calls and voicemails from branches and departments
Contact customers via telephone, email or letter
Maintain a high level of proficiency with the Fraud Monitoring Systems
Process legal orders such as levies, citations, garnishments, summons, subpoenas, etc.
Process research, customer notification and reports to supervisor, BSA Officer and Chief Legal Officer, if applicable
Supervisory Requirements Personnel Management: This position has no supervisory responsibilities.
Physical Demands
The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing repetitive motions.
Medium exertion; exerting up to 50 pounds of force occasionally, or up to 20 pounds of force frequently, or up to 10 pounds of force constantly to move objects.
Requires close visual acuity to perform an activity such as preparing and analyzing data and figures; viewing a computer terminal.
Work Environment
The noise level in the work environment is usually moderate.
Employees who work 7½ continuous hours or more must take a 30-minute uninterrupted lunch break no later than 5 hours after beginning their work day.
Education and Qualifications
Essential:
High school diploma or equivalent; BSA and other bank related training through BAI required annually.
Desirable:
Bachelor’s degree in related field.
Experience
Essential:
Knowledge of customer service principles; relevant computer skills.
Desirable:
5 years banking experience with emphasis in fraud loss prevention and/or legal order processing.
Skills and Qualifications
Fluent in MCB Deposit products.
Fluent use of MCB Essentials.
Fluent use of Continuity Control.
Fluent in use of Centrix DTS and Fiserv Client Central.
Fluent in all types of transaction channels: ACH, Online Banking, Mobile Banking/Deposit, Checks, Bill Pay, Debit Card, Person to Person (P2P).
Adhere to MCB’s customer identification procedures when communicating with customers over phone or email.
Required Training
All regulatory training as required.
Becoming a Customer Service Expert.
Becoming a Professional Banker.
Communication is Everything.
The Accountability Experience.
Engaging Our Customers.
Excel.
How to Make Yourself Indispensable.
Legal Foundations in Banking.
Principles of Banking.
This job description is not an employment contract, implied or otherwise; therefore, employment relationship remains "at-will."
Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Morton Main, 721 W. Jackson St, Morton, IL 61550, USA
Description Make the change and be the difference. Take
ownership
at MCB!
Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 550 employees, 53 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal assets and employees. Each MCB employee OWNS a portion of the bank with our ESOP (Employee Stock Ownership Plan). The ESOP has proven to be a substantial benefit to employees upon retirement.
Pay or shift range: $22.69 - $28.75/hour USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Enjoy the Benefits of working at MCB!
Life and AD&D Insurances and Long-Term Disability, Vacation Days, Personal Days, and Paid Holidays.
Job Summary Responsible for investigation of fraudulent, illegal or improper activities utilizing the Bank's fraud monitoring system along with other internal controls and processes to research and resolve transaction activity alerts in order to mitigate fraud risk. Conduct review of return deposit items for customer activity trend and possible fraudulent activity to help reduce potential loss to the Bank. Responsible for the research and disposition of legal orders and fraud investigation and resolution.
Essential Duties & Responsibilities
Research and analyze issues related to customer accounts
Identify valid and fraudulent charges, set up fraud files using multiple research techniques to resolve issues, reconcile and summarize fraud losses and communicate with customers to notify them of inquiry and problem resolution
Monitor fraud prevention reports and ensure appropriate steps are taken to reduce possible losses
Analyze suspicious activity on customers’ accounts and research past history for customer activity
Research pending accounts opened online to mitigate potential fraud
Review mobile deposits over review threshold limit for potential fraudulent items
Contact department(s) to assist in verification of items
Maintain company fraud database records
Respond to email, phone calls and voicemails from branches and departments
Contact customers via telephone, email or letter
Maintain a high level of proficiency with the Fraud Monitoring Systems
Process legal orders such as levies, citations, garnishments, summons, subpoenas, etc.
Process research, customer notification and reports to supervisor, BSA Officer and Chief Legal Officer, if applicable
Supervisory Requirements Personnel Management: This position has no supervisory responsibilities.
Physical Demands
The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing repetitive motions.
Medium exertion; exerting up to 50 pounds of force occasionally, or up to 20 pounds of force frequently, or up to 10 pounds of force constantly to move objects.
Requires close visual acuity to perform an activity such as preparing and analyzing data and figures; viewing a computer terminal.
Work Environment
The noise level in the work environment is usually moderate.
Employees who work 7½ continuous hours or more must take a 30-minute uninterrupted lunch break no later than 5 hours after beginning their work day.
Education and Qualifications
Essential:
High school diploma or equivalent; BSA and other bank related training through BAI required annually.
Desirable:
Bachelor’s degree in related field.
Experience
Essential:
Knowledge of customer service principles; relevant computer skills.
Desirable:
5 years banking experience with emphasis in fraud loss prevention and/or legal order processing.
Skills and Qualifications
Fluent in MCB Deposit products.
Fluent use of MCB Essentials.
Fluent use of Continuity Control.
Fluent in use of Centrix DTS and Fiserv Client Central.
Fluent in all types of transaction channels: ACH, Online Banking, Mobile Banking/Deposit, Checks, Bill Pay, Debit Card, Person to Person (P2P).
Adhere to MCB’s customer identification procedures when communicating with customers over phone or email.
Required Training
All regulatory training as required.
Becoming a Customer Service Expert.
Becoming a Professional Banker.
Communication is Everything.
The Accountability Experience.
Engaging Our Customers.
Excel.
How to Make Yourself Indispensable.
Legal Foundations in Banking.
Principles of Banking.
This job description is not an employment contract, implied or otherwise; therefore, employment relationship remains "at-will."
Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr