Florence Bank
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Senior Teller
role at
Florence Bank .
Senior Teller – Regular Full‑time, Hadley Office, Hadley, MA, US.
Requisition ID: 1704.
Florence Bank offers:
Competitive salary
Generous paid time off
12 paid holidays
Dynamic work culture
Fun work environment
Weekly pay schedule
Medical, dental, vision, life insurance upon hire
401(k) plan with dollar‑for‑dollar match
Profit‑sharing bonus after two full calendar years of employment
Robust wellness program with monetary incentives
$5,000 tuition reimbursement each calendar year
Position Summary Handles various customer transactions in a courteous, professional, and accurate manner. Provides support to the Teller Operations Manager and acts as a resource for tellers to ensure efficient operation of the teller line.
Essential Functions
Provides superior professional service to internal and external customers.
Meets expectations of teamwork, punctuality, and reliable attendance.
Performs normal teller duties and has a clear understanding of all policies.
Approves policy exceptions, overrides transactions, and responds to customer complaints.
Assists tellers in resolving balancing discrepancies, customer problems, researching and resolving errors, and handling unusual transactions.
Assumes all responsibilities of the Teller Operations Manager in their absence.
Creates awareness about bank products and services and refers customers to appropriate employees.
Balances/troubleshoots cash recyclers, weekly cash ordering/shipments, and all monthly audits.
Coaches and develops tellers by providing timely feedback.
Ensures compliance with bank policies and procedures and provides regular feedback to the Teller Operations Manager.
Maintains working knowledge of BSA requirements and related policies.
Prepares a complete and accurate record for each cash transaction in excess of $10,000.
Processes foreign currency purchases and sales.
Performs customer service‑related services as needed.
Provides support to all branches.
Other Responsibilities: Assumes additional responsibilities as requested.
Education, Experience, and Skills Required
High school diploma or GED.>
College courses preferred; minimum of two (2) years of teller experience.
Experience in a customer service‑related position.
Excellent communication and interpersonal skills.
Strong knowledge of current technology and ability to adapt to changing technology.
Physical Demands / Conditions
General office environment.
Stands for an extended period (up to 7.5 hours per day).
Counters cash/coin for an extended period (up to 6 hours per day).
Uses computer keyboard to enter transactions or obtain account information (up to 3 hours per day).
Carrying bags of coin (up to 25 pounds).
Wearing headphones/ headset for extended periods of time to communicate with drive‑up bank customers.
Equipment Used
General office equipment.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Finance and Sales
Industries Banking
Referrals increase your chances of interviewing at Florence Bank by 2x.
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Senior Teller
role at
Florence Bank .
Senior Teller – Regular Full‑time, Hadley Office, Hadley, MA, US.
Requisition ID: 1704.
Florence Bank offers:
Competitive salary
Generous paid time off
12 paid holidays
Dynamic work culture
Fun work environment
Weekly pay schedule
Medical, dental, vision, life insurance upon hire
401(k) plan with dollar‑for‑dollar match
Profit‑sharing bonus after two full calendar years of employment
Robust wellness program with monetary incentives
$5,000 tuition reimbursement each calendar year
Position Summary Handles various customer transactions in a courteous, professional, and accurate manner. Provides support to the Teller Operations Manager and acts as a resource for tellers to ensure efficient operation of the teller line.
Essential Functions
Provides superior professional service to internal and external customers.
Meets expectations of teamwork, punctuality, and reliable attendance.
Performs normal teller duties and has a clear understanding of all policies.
Approves policy exceptions, overrides transactions, and responds to customer complaints.
Assists tellers in resolving balancing discrepancies, customer problems, researching and resolving errors, and handling unusual transactions.
Assumes all responsibilities of the Teller Operations Manager in their absence.
Creates awareness about bank products and services and refers customers to appropriate employees.
Balances/troubleshoots cash recyclers, weekly cash ordering/shipments, and all monthly audits.
Coaches and develops tellers by providing timely feedback.
Ensures compliance with bank policies and procedures and provides regular feedback to the Teller Operations Manager.
Maintains working knowledge of BSA requirements and related policies.
Prepares a complete and accurate record for each cash transaction in excess of $10,000.
Processes foreign currency purchases and sales.
Performs customer service‑related services as needed.
Provides support to all branches.
Other Responsibilities: Assumes additional responsibilities as requested.
Education, Experience, and Skills Required
High school diploma or GED.>
College courses preferred; minimum of two (2) years of teller experience.
Experience in a customer service‑related position.
Excellent communication and interpersonal skills.
Strong knowledge of current technology and ability to adapt to changing technology.
Physical Demands / Conditions
General office environment.
Stands for an extended period (up to 7.5 hours per day).
Counters cash/coin for an extended period (up to 6 hours per day).
Uses computer keyboard to enter transactions or obtain account information (up to 3 hours per day).
Carrying bags of coin (up to 25 pounds).
Wearing headphones/ headset for extended periods of time to communicate with drive‑up bank customers.
Equipment Used
General office equipment.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Finance and Sales
Industries Banking
Referrals increase your chances of interviewing at Florence Bank by 2x.
#J-18808-Ljbffr