Marc & Rose Hospitality
Summary of Position
The Senior Event Manager is responsible for the enthusiastic, heartfelt, efficient, and professional coordination of any assigned event (wedding, gala, convention or meeting). This position is based out of The Scott Resort & Spa however does business on behalf of multiple properties within the Marc & Rose Hospitality portfolio. The Senior Event Manager will handle some high-profile events, assist with the training of new team members, and represent the team as needed in BEO and other meetings. Flexible schedule with potential work from home days.
Essential Functions
Respond in a timely manner to internal and external customers
Systematically establish, build and maintain positive relationships with clients
Establish a positive and professional presence and rapport with internal and external customers
Design and sell events that meet client needs while being creative and maintaining profitability (revenue generation, maintaining profit margins and food/beverage costs)
Protect the Resort’s assets by maximizing revenues, optimizing use of on-site inventory and function space, and protecting the physical property
Assist with sales site inspections, as required, and conduct planning sites as needed
Maintain accurate information and revenues in Salesforce at all times, to ensure accurate forecasting
Introduce key operations personnel to client or on-site contact
Follow-up with client after function to ensure customer satisfaction, address any challenges, and solicit rebooking
Follow-up, in a timely manner, with event involved departments and appropriately communicate any necessary feedback
Follow through on billing to ensure all monies are collected
Continuously follow up, in a timely manner, to gather all pertinent information from customer
Interface with outside vendors as needed
Forecast group rooms with assigned GRC accurately
Mentor assigned assistant and group housing coordinators to ensure leadership development and positive customer interactions
Collect deposits according to contractual terms and work with Finance to ensure all monies are collected in advance or as defied by the contract
Prepare event orders, set up diagrams, group resume, and other informational forms in a timely and accurate manner, according to established deadlines
Collaborate with all internal departments to coordinate needs of groups
Communicate with Sales, Front Office and Reservations in order to coordinate and monitor guest room blocks and special reservation needs
Establish rapport with and entertain meeting planners while promoting Resort facilities and services
Plan and conduct pre-and post-convention meetings with clients and respective departments
Assist the ADOEM in maintaining current training documents as assigned and assist in training for new Event Managers/Assistants
Participate in interview process for Assistants
Assist with day-to-day operations of Event Management Team as assigned by the ADOEM
Comply with Marc & Rose service culture, including our Pillars and Purpose and Service Standards
Other tasks as assigned by the Assistant Director of Event Management, Director of Sales & Marketing, and/or General Manager
Qualifications Education:
High School Diploma or equivalent required, college degree preferred.
Experience:
Minimum of four (4) years in Hotel/Resort Catering/Conference Services/Event Management experience required.
Certificates or Licenses:
N/A
Knowledge, Skills, and Abilities Knowledge of food and beverage, SalesForce and basic AV equipment.
Ability to utilize Microsoft Office including Word, Excel and Outlook.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to lift, grasp, carry and/or push up to 20 pounds.
Ability to work a flexible schedule, as well as being able to work shifts requiring standing, walking throughout hotel or sitting for long periods of time.
Ability to learn and demonstrate the Resort’s service standards, AAA Diamond standards, and Meeting Matrix standards.
Personal Characteristics
Behaves ethically and honestly
Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language
Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (specific grooming standards are available for review)
Working Conditions
Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.
This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.
The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at The Scott, team members must share both our Purpose (to make space for genuine hospitality) & Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
Source: Marc & Rose Hospitality
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Essential Functions
Respond in a timely manner to internal and external customers
Systematically establish, build and maintain positive relationships with clients
Establish a positive and professional presence and rapport with internal and external customers
Design and sell events that meet client needs while being creative and maintaining profitability (revenue generation, maintaining profit margins and food/beverage costs)
Protect the Resort’s assets by maximizing revenues, optimizing use of on-site inventory and function space, and protecting the physical property
Assist with sales site inspections, as required, and conduct planning sites as needed
Maintain accurate information and revenues in Salesforce at all times, to ensure accurate forecasting
Introduce key operations personnel to client or on-site contact
Follow-up with client after function to ensure customer satisfaction, address any challenges, and solicit rebooking
Follow-up, in a timely manner, with event involved departments and appropriately communicate any necessary feedback
Follow through on billing to ensure all monies are collected
Continuously follow up, in a timely manner, to gather all pertinent information from customer
Interface with outside vendors as needed
Forecast group rooms with assigned GRC accurately
Mentor assigned assistant and group housing coordinators to ensure leadership development and positive customer interactions
Collect deposits according to contractual terms and work with Finance to ensure all monies are collected in advance or as defied by the contract
Prepare event orders, set up diagrams, group resume, and other informational forms in a timely and accurate manner, according to established deadlines
Collaborate with all internal departments to coordinate needs of groups
Communicate with Sales, Front Office and Reservations in order to coordinate and monitor guest room blocks and special reservation needs
Establish rapport with and entertain meeting planners while promoting Resort facilities and services
Plan and conduct pre-and post-convention meetings with clients and respective departments
Assist the ADOEM in maintaining current training documents as assigned and assist in training for new Event Managers/Assistants
Participate in interview process for Assistants
Assist with day-to-day operations of Event Management Team as assigned by the ADOEM
Comply with Marc & Rose service culture, including our Pillars and Purpose and Service Standards
Other tasks as assigned by the Assistant Director of Event Management, Director of Sales & Marketing, and/or General Manager
Qualifications Education:
High School Diploma or equivalent required, college degree preferred.
Experience:
Minimum of four (4) years in Hotel/Resort Catering/Conference Services/Event Management experience required.
Certificates or Licenses:
N/A
Knowledge, Skills, and Abilities Knowledge of food and beverage, SalesForce and basic AV equipment.
Ability to utilize Microsoft Office including Word, Excel and Outlook.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to lift, grasp, carry and/or push up to 20 pounds.
Ability to work a flexible schedule, as well as being able to work shifts requiring standing, walking throughout hotel or sitting for long periods of time.
Ability to learn and demonstrate the Resort’s service standards, AAA Diamond standards, and Meeting Matrix standards.
Personal Characteristics
Behaves ethically and honestly
Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language
Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (specific grooming standards are available for review)
Working Conditions
Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.
This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.
The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at The Scott, team members must share both our Purpose (to make space for genuine hospitality) & Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
Source: Marc & Rose Hospitality
#J-18808-Ljbffr