Versant Media
Manager, Retention & Growth - CNBC Councils
Versant Media, Englewood Cliffs, New Jersey, us, 07632
Company Description
VERSANT is a leading force in news, sports and entertainment—home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most.
As an independent, publicly traded company, VERSANT brings together powerhouse cable networks—including USA Network, CNBC, MSNBC (formerly MS NOW), Oxygen, E!, SYFY, and Golf Channel—and dynamic digital and direct‑to‑consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine.
VERSANT is an industry‑changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward‑looking vision, we empower creativity, embrace change, and drive connection in an ever‑evolving world.
Job Description CNBC, the world leader in business news, is seeking a strategic, data‑driven Manager, Retention & Growth to lead key initiatives supporting the growth, engagement, and long‑term value of CNBC Councils. These exclusive membership communities unite leading C‑level executives across industries and provide senior leaders with opportunities to engage, learn, and influence. This role will optimize the member lifecycle, enhance retention, develop scalable engagement processes, and drive pricing strategy across all Councils. The ideal candidate blends executive relationship excellence, customer‑centric thinking, and commercial acumen to shape the future of membership success at CNBC.
What You’ll Do
Own and optimize the end‑to‑end renewal process, from pipeline forecasting and outreach strategy to negotiation and close, collaborating with Engagement Managers and Sales.
Assist with proactive member health tracking and engagement scoring to anticipate and mitigate churn risk.
Guide ongoing analysis of renewal performance, member behavior trends, and ROI metrics to drive data‑informed strategy adjustments.
Serve as a secondary point of contact for high‑priority member issue مارچ resolution, ensuring timely and effective support that drives satisfaction and loyalty.
Contribute data and insights to inform membership pricing and renewal strategy in partnership with Finance and Sales.
Conduct regular competitive benchmarking and market research to inform pricing strategy and ensure alignment with member value.
Provide detailed reporting and analysis on pricing performance, renewal impact, and revenue optimization opportunities.
Oversee the execution and continuous improvement of onboarding and membership transfer programs to ensure a seamless and engaging start to the member journey.
Manage internal audits of member directories to maintain data integrity and operational efficiency.
Partner with team leads to align member communications with retention and upsell goals, including email campaigns and engagement collateral.
Hybrid Working Arrangement This position is designated as hybrid, with a minimum expectation of working from the office three days per week.
What We’ll Offer
Sweat it out – Free因此 onsite fitness center with state‑of‑the‑art equipment, plus daily group classes.
Eat up – Gourmet cafeteria with daily specials, soup, and salad bars.
Extras – No car? We provide free shuttle transportation to and from multiple locations in Manhattan, Brooklyn, Hoboken, and Jersey City.
This position is eligible for company‑sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Salary range: $90,000–$130,000 (bonus eligible).
Qualifications
5+ years of experience in membership, client services, customer success, or operational strategy; media, subscription, or DTC membership experience strongly preferred.
Proven experience in managing pricing strategy, revenue growth initiatives, and member retention programs.
Exceptional communication and relationship management skills, with experience working with C‑level executives.
Knowledge of CRM and productivity tools (e.g., Salesforce, Sailthru, Adobe Creative Cloud, Excel, WordPress).
Proactive, results‑driven mindset with the ability to lead cross‑functional initiatives and manage multiple priorities.
Additional Information As part of our selection process, external candidates may be required to attend an in‑person interview with a VERSANT employee at one of our locations prior to a hiring decision. VERSANT’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. Send your request to candidateaccessibility@versantmedia.com.
VERSANT is committed to fair and equitable compensation practices. We include a good‑faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate’s skills, qualifications, experience, location, and may include additional forms of compensation and benefits such as health insurance.bc: per, retirement plans, paid time off, etc.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Industry Entertainment
Location Englewood Cliffs, NJ
#J-18808-Ljbffr
As an independent, publicly traded company, VERSANT brings together powerhouse cable networks—including USA Network, CNBC, MSNBC (formerly MS NOW), Oxygen, E!, SYFY, and Golf Channel—and dynamic digital and direct‑to‑consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine.
VERSANT is an industry‑changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward‑looking vision, we empower creativity, embrace change, and drive connection in an ever‑evolving world.
Job Description CNBC, the world leader in business news, is seeking a strategic, data‑driven Manager, Retention & Growth to lead key initiatives supporting the growth, engagement, and long‑term value of CNBC Councils. These exclusive membership communities unite leading C‑level executives across industries and provide senior leaders with opportunities to engage, learn, and influence. This role will optimize the member lifecycle, enhance retention, develop scalable engagement processes, and drive pricing strategy across all Councils. The ideal candidate blends executive relationship excellence, customer‑centric thinking, and commercial acumen to shape the future of membership success at CNBC.
What You’ll Do
Own and optimize the end‑to‑end renewal process, from pipeline forecasting and outreach strategy to negotiation and close, collaborating with Engagement Managers and Sales.
Assist with proactive member health tracking and engagement scoring to anticipate and mitigate churn risk.
Guide ongoing analysis of renewal performance, member behavior trends, and ROI metrics to drive data‑informed strategy adjustments.
Serve as a secondary point of contact for high‑priority member issue مارچ resolution, ensuring timely and effective support that drives satisfaction and loyalty.
Contribute data and insights to inform membership pricing and renewal strategy in partnership with Finance and Sales.
Conduct regular competitive benchmarking and market research to inform pricing strategy and ensure alignment with member value.
Provide detailed reporting and analysis on pricing performance, renewal impact, and revenue optimization opportunities.
Oversee the execution and continuous improvement of onboarding and membership transfer programs to ensure a seamless and engaging start to the member journey.
Manage internal audits of member directories to maintain data integrity and operational efficiency.
Partner with team leads to align member communications with retention and upsell goals, including email campaigns and engagement collateral.
Hybrid Working Arrangement This position is designated as hybrid, with a minimum expectation of working from the office three days per week.
What We’ll Offer
Sweat it out – Free因此 onsite fitness center with state‑of‑the‑art equipment, plus daily group classes.
Eat up – Gourmet cafeteria with daily specials, soup, and salad bars.
Extras – No car? We provide free shuttle transportation to and from multiple locations in Manhattan, Brooklyn, Hoboken, and Jersey City.
This position is eligible for company‑sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Salary range: $90,000–$130,000 (bonus eligible).
Qualifications
5+ years of experience in membership, client services, customer success, or operational strategy; media, subscription, or DTC membership experience strongly preferred.
Proven experience in managing pricing strategy, revenue growth initiatives, and member retention programs.
Exceptional communication and relationship management skills, with experience working with C‑level executives.
Knowledge of CRM and productivity tools (e.g., Salesforce, Sailthru, Adobe Creative Cloud, Excel, WordPress).
Proactive, results‑driven mindset with the ability to lead cross‑functional initiatives and manage multiple priorities.
Additional Information As part of our selection process, external candidates may be required to attend an in‑person interview with a VERSANT employee at one of our locations prior to a hiring decision. VERSANT’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. Send your request to candidateaccessibility@versantmedia.com.
VERSANT is committed to fair and equitable compensation practices. We include a good‑faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate’s skills, qualifications, experience, location, and may include additional forms of compensation and benefits such as health insurance.bc: per, retirement plans, paid time off, etc.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Industry Entertainment
Location Englewood Cliffs, NJ
#J-18808-Ljbffr