THE JEWISH BOARD
For nearly 150 years, The Jewish Board has been delivering innovative, best-in-class mental and behavioral health services. We are unique in serving everyone from infants and their families, to children, teens, and adults. That adds up to countless opportunities to use your skills, training, and compassion to make a difference in the lives of over 45,000 New Yorkers each year.
PURPOSE The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental, harm-reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. Our work is guided by principles that underscore the critical importance of stable housing, use a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey.
POSITION OVERVIEW The Residence Manager will report directly to the Program Director within the Jewish Board Adult & Family Residential Services Division. The Residence Manager provides program support and oversight of the maintenance of the residential apartments and resident safety. Duties include scheduling routine and emergency maintenance as necessary, liaising between program staff and the maintenance department to ensure timely repairs, and carrying a cell phone 24x7x365.
KEY ESSENTIAL FUNCTIONS
Responsible for the maintenance of the residential apartments and resident safety.
Document work completed in resident apartments in the appropriate systems, MyAvatar, etc.
Prepare reports; track maintenance and repairs completed in the apartments.
Work directly with clients and program staff during crises or when additional help is needed.
Ensure that systems are in place to meet client and employee safety needs.
Ensure that the physical plant/facility meets safety and aesthetic standards in line with the agency’s regulatory bodies.
Facilitate and/or participate in team meetings when necessary.
Manage program budget(s) and adhere to them.
Complete special or ad-hoc projects and tasks as assigned.
Participate in inspection and apartment walkthrough processes when necessary.
Prepare apartments for tenancy when an apartment becomes vacant.
Establish and maintain a working relationship with the agency’s Facilities and Real Estate Departments.
Participate in consumer/tenant meetings and work with staff to address and resolve entitlements issues.
ADDITIONAL FUNCTIONS MAY INCLUDE
Run reports in Tableau, the Agency’s reporting system.
Document work in MyAvatar, the Agency’s EHR system.
Understand and use the Agency’s ticketing system, SysAid.
Conduct apartment administrative walkthroughs.
Submit internal JBFCS reports related to apartment needs when necessary.
Participate in all meetings as assigned.
Work collaboratively as part of a service delivery team.
Travel to apartments within the five boroughs on a weekly basis.
Other duties as assigned.
EDUCATIONAL / TRAINING REQUIRED
Bachelor’s Degree in Human Services preferred, or HS Diploma with 3 years’ experience.
EXPERIENCE REQUIRED / LANGUAGE PREFERENCE
A minimum of three (3) years’ experience.
Prior experience working with adults diagnosed with a mental illness, homelessness and substance abuse history required.
Ability to work individually on projects as well as collaboratively.
Organized, meticulous, and detail-oriented.
COMPUTER SKILLS REQUIRED
Strong computer skills, particularly in Microsoft Word and Excel.
Technologically competent in handling of administrative practices.
VISUAL AND MANUAL DEXTERITY
Engage in physical activities within the residence.
Ability to read paper and electronic documents.
Ability to perform data entry into various computer programs as needed.
WORK ENVIRONMENT / PHYSICAL EFFORT
The work environment generally does not involve physical risk or hazardous conditions.
To perform the essential functions of this job, the incumbent is routinely required to sit (70% of the time) and stand (30% of the time).
We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.
Our
Values. Treat every person with dignity.
We act with respect and caring towards our clients, colleagues, and communities.
Strive to be outstanding.
We are exceptional professionals in all that we do.
Embrace each other’s differences.
We create a fair and inclusive environment for all.
Engage individuals and families as our partners.
We heal our communities one person at a time through thoughtful collaboration.
We respect diversity and we are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
#J-18808-Ljbffr
PURPOSE The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental, harm-reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. Our work is guided by principles that underscore the critical importance of stable housing, use a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey.
POSITION OVERVIEW The Residence Manager will report directly to the Program Director within the Jewish Board Adult & Family Residential Services Division. The Residence Manager provides program support and oversight of the maintenance of the residential apartments and resident safety. Duties include scheduling routine and emergency maintenance as necessary, liaising between program staff and the maintenance department to ensure timely repairs, and carrying a cell phone 24x7x365.
KEY ESSENTIAL FUNCTIONS
Responsible for the maintenance of the residential apartments and resident safety.
Document work completed in resident apartments in the appropriate systems, MyAvatar, etc.
Prepare reports; track maintenance and repairs completed in the apartments.
Work directly with clients and program staff during crises or when additional help is needed.
Ensure that systems are in place to meet client and employee safety needs.
Ensure that the physical plant/facility meets safety and aesthetic standards in line with the agency’s regulatory bodies.
Facilitate and/or participate in team meetings when necessary.
Manage program budget(s) and adhere to them.
Complete special or ad-hoc projects and tasks as assigned.
Participate in inspection and apartment walkthrough processes when necessary.
Prepare apartments for tenancy when an apartment becomes vacant.
Establish and maintain a working relationship with the agency’s Facilities and Real Estate Departments.
Participate in consumer/tenant meetings and work with staff to address and resolve entitlements issues.
ADDITIONAL FUNCTIONS MAY INCLUDE
Run reports in Tableau, the Agency’s reporting system.
Document work in MyAvatar, the Agency’s EHR system.
Understand and use the Agency’s ticketing system, SysAid.
Conduct apartment administrative walkthroughs.
Submit internal JBFCS reports related to apartment needs when necessary.
Participate in all meetings as assigned.
Work collaboratively as part of a service delivery team.
Travel to apartments within the five boroughs on a weekly basis.
Other duties as assigned.
EDUCATIONAL / TRAINING REQUIRED
Bachelor’s Degree in Human Services preferred, or HS Diploma with 3 years’ experience.
EXPERIENCE REQUIRED / LANGUAGE PREFERENCE
A minimum of three (3) years’ experience.
Prior experience working with adults diagnosed with a mental illness, homelessness and substance abuse history required.
Ability to work individually on projects as well as collaboratively.
Organized, meticulous, and detail-oriented.
COMPUTER SKILLS REQUIRED
Strong computer skills, particularly in Microsoft Word and Excel.
Technologically competent in handling of administrative practices.
VISUAL AND MANUAL DEXTERITY
Engage in physical activities within the residence.
Ability to read paper and electronic documents.
Ability to perform data entry into various computer programs as needed.
WORK ENVIRONMENT / PHYSICAL EFFORT
The work environment generally does not involve physical risk or hazardous conditions.
To perform the essential functions of this job, the incumbent is routinely required to sit (70% of the time) and stand (30% of the time).
We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.
Our
Values. Treat every person with dignity.
We act with respect and caring towards our clients, colleagues, and communities.
Strive to be outstanding.
We are exceptional professionals in all that we do.
Embrace each other’s differences.
We create a fair and inclusive environment for all.
Engage individuals and families as our partners.
We heal our communities one person at a time through thoughtful collaboration.
We respect diversity and we are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
#J-18808-Ljbffr