Conduent State & Local Solutions, Inc
Customer Service Representative - Remote
Conduent State & Local Solutions, Inc, Denver, Colorado, United States, 80285
At Conduent, we provide essential services and solutions for Fortune 100 companies and over 500 government entities, creating outstanding outcomes for our clients and the millions who depend on them. Join our team to be a part of an environment that values individuality and empowers you to thrive.
Customer Service Representative - Remote
$14.00 HR
Note:
We are currently NOT hiring in various states including, but not limited to: AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA. Are you dedicated to helping others and delivering top-notch service? Join our vibrant team as the first point of contact for customers. With paid training, competitive hourly pay of
$14/hr , and various incentives and perks, you can make a significant impact every day. What We Offer: Work From Home Full Time Employment
(40 hours/week)
Must be available to work any of our 8-hour shift schedules during our business hours. Business Hours:
Monday - Sunday, 24/7
Competitive Pay:
$14.00 starting on day one
Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying.
Shift differential:
$1.50 per hour for hours between 6PM-6AM Weekend Shift Differential:
$1.00 per hour (Sat and Sun, 6am-6pm) Incentive Plan:
Opportunity to earn up to an additional $350 per month after training by meeting performance metrics (call quality, attendance, and schedule adherence). Career Growth:
Opportunities to advance your career in a supportive, innovative environment. Benefits:
Comprehensive options and a great work atmosphere that values your success. What You'll Do: Effectively manage a high volume of incoming calls in a fast-paced environment. Listen actively to understand customer needs and provide clear, accurate information. Access cardholder accounts to inform about payments and benefits provided by state or federal agencies. Assist customers with inquiries regarding transactions and account statuses. Process transactions efficiently via web-based applications and handle research requests accurately. Communicate empathically while ensuring confidentiality and compliance with all regulations. Maintain a thorough understanding of company and client programs, policies, and technology. Support team operations during peak times or absences to ensure seamless service. What We're Looking For: A reliable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. An effective communicator with excellent written and verbal skills, able to convey complex information clearly and connect with customers professionally. A calm professional capable of navigating challenging conversations with empathy and efficiency. A customer service enthusiast who excels at using multiple screens and applications to guide customers to the best solutions. A tech-savvy individual comfortable with learning and adapting to new tools and technologies. A focused multitasker who thrives in a structured, high-volume call center environment. Required Qualifications: Must be at least 18 years old and possess a High School Diploma or equivalent. Must have 6 months of customer service, call center, or dispatch experience. Complete a background check, credit check, and security fingerprinting. Compliance with camera requirements for meetings and training sessions. Internet Service:
Must have a verified, secure, reliable, and high-speed internet connection. Work Area:
Must have a dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection. Equipment:
The company will provide all necessary computer equipment. Internet Speed Test:
Must achieve at least
50 Mbps upload and 50 Mbps download . Familiarity with computers and Windows applications. Preferred Qualifications: 1+ years of previous call center experience. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to any protected characteristics. We welcome individuals of diverse backgrounds to apply.
We are currently NOT hiring in various states including, but not limited to: AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA. Are you dedicated to helping others and delivering top-notch service? Join our vibrant team as the first point of contact for customers. With paid training, competitive hourly pay of
$14/hr , and various incentives and perks, you can make a significant impact every day. What We Offer: Work From Home Full Time Employment
(40 hours/week)
Must be available to work any of our 8-hour shift schedules during our business hours. Business Hours:
Monday - Sunday, 24/7
Competitive Pay:
$14.00 starting on day one
Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying.
Shift differential:
$1.50 per hour for hours between 6PM-6AM Weekend Shift Differential:
$1.00 per hour (Sat and Sun, 6am-6pm) Incentive Plan:
Opportunity to earn up to an additional $350 per month after training by meeting performance metrics (call quality, attendance, and schedule adherence). Career Growth:
Opportunities to advance your career in a supportive, innovative environment. Benefits:
Comprehensive options and a great work atmosphere that values your success. What You'll Do: Effectively manage a high volume of incoming calls in a fast-paced environment. Listen actively to understand customer needs and provide clear, accurate information. Access cardholder accounts to inform about payments and benefits provided by state or federal agencies. Assist customers with inquiries regarding transactions and account statuses. Process transactions efficiently via web-based applications and handle research requests accurately. Communicate empathically while ensuring confidentiality and compliance with all regulations. Maintain a thorough understanding of company and client programs, policies, and technology. Support team operations during peak times or absences to ensure seamless service. What We're Looking For: A reliable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. An effective communicator with excellent written and verbal skills, able to convey complex information clearly and connect with customers professionally. A calm professional capable of navigating challenging conversations with empathy and efficiency. A customer service enthusiast who excels at using multiple screens and applications to guide customers to the best solutions. A tech-savvy individual comfortable with learning and adapting to new tools and technologies. A focused multitasker who thrives in a structured, high-volume call center environment. Required Qualifications: Must be at least 18 years old and possess a High School Diploma or equivalent. Must have 6 months of customer service, call center, or dispatch experience. Complete a background check, credit check, and security fingerprinting. Compliance with camera requirements for meetings and training sessions. Internet Service:
Must have a verified, secure, reliable, and high-speed internet connection. Work Area:
Must have a dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection. Equipment:
The company will provide all necessary computer equipment. Internet Speed Test:
Must achieve at least
50 Mbps upload and 50 Mbps download . Familiarity with computers and Windows applications. Preferred Qualifications: 1+ years of previous call center experience. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to any protected characteristics. We welcome individuals of diverse backgrounds to apply.