RealReal inc.
Customer Experience Specialist (Sales Associate) - Chicago
RealReal inc., Chicago, Illinois, United States, 60290
About The Role
The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal‑oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You’re a self‑motivated individual who thrives in a fast‑paced, metrics‑driven, team environment.
What You Get To Do Every Day
Educate customers on The RealReal’s mission of sustainable fashion and business structure
Drive sales through customer engagement, suggestive selling, and sharing product knowledge
Clearly communicate our consignment process and set proper expectations with the consignor during drop off
fonds highly cataloged and up to TRR quality standards when reviewing and processing all items for shipment
Ensure product is handled to the highest quality standards
Provide a high level of service while navigating multiple customer journeys simultaneously
Educate customers on The RealReal mission and business structure
Outreach daily to existing customers to drive traffic to retail store
Support consignor relations issues
Assist with opening and closing procedures
Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards
Other duties as assigned
What You Bring To The Role Minimum Requirements:
1+ years retail experience in a hany
Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
Dedication to delivering an elevated experience to both customers and employees
Ability to problem solve in order to meet the needs of customers
A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance
Compatibility with ambiguity and finding creative solutions by taking appropriate partnerships to achieve desired outcome
Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration OnSuccess
Intrinsic oversight, object finding potential capacity with consistent composites.
Ability toRAM
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What You Get To Do Every Day
Educate customers on The RealReal’s mission of sustainable fashion and business structure
Drive sales through customer engagement, suggestive selling, and sharing product knowledge
Clearly communicate our consignment process and set proper expectations with the consignor during drop off
fonds highly cataloged and up to TRR quality standards when reviewing and processing all items for shipment
Ensure product is handled to the highest quality standards
Provide a high level of service while navigating multiple customer journeys simultaneously
Educate customers on The RealReal mission and business structure
Outreach daily to existing customers to drive traffic to retail store
Support consignor relations issues
Assist with opening and closing procedures
Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards
Other duties as assigned
What You Bring To The Role Minimum Requirements:
1+ years retail experience in a hany
Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
Dedication to delivering an elevated experience to both customers and employees
Ability to problem solve in order to meet the needs of customers
A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance
Compatibility with ambiguity and finding creative solutions by taking appropriate partnerships to achieve desired outcome
Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration OnSuccess
Intrinsic oversight, object finding potential capacity with consistent composites.
Ability toRAM
#J-18808-Ljbffr