H&M
About the Role
As a Sales Advisor, you will provide excellent customer service, welcome and guide customers through the store, actively sell products, and offer support and guidance. You will use your fashion and product knowledge to give customers all the relevant information for the best experience. You will also work on garment refill & care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. Responsibilities
Customer Sales & Profit
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service. Willingness to engage and have conversations with customers to provide excellent service. Guide customers through our fashion trends, stories & products in all areas of the store. Effectively promote and sell our products to customers. Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives. Represent yourself and the H&M brand positively during all customer interactions. Support with commercial or operational actions to reach sales targets with store management team. Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers. Use your product & fashion knowledge to share relevant information to customers. Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues. Follow all procedures, routines, and legal requirements in all areas of the store. Give & receive feedback with colleagues to learn, develop & support each other. Participate in relevant onboarding, introduction processes & trainings and courses relevant for your role & future development. Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care. Operate fitting room and checkout areas according to best practice & processes. Contribute to a clean and tidy sales floor and back of house (including stockrooms). Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines. Ensure good stock levels with replenishment routines on sales floor. Upkeep & follow best practice for any in‑store OMNI services & in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store etc). Support with opening and closing of the store. Follow all H&S guidelines and legal requirements applicable to role and responsibilities. Qualifications
As a Sales Advisor, you will be passionate about fashion and everything we create in‑store. Motivated by giving customers a great experience. You should also be communicative, creative and curious, motivated, flexible, decisive, and action‑oriented. You should also enjoy working in a collaborative and dynamic environment. You have sales experience working in a dynamic and collaborative environment that you can apply to your role. Experience working with customer service in fashion, retail or other service‑related industries. Why You'll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We are an inclusive company where you're encouraged to be yourself at work. You will have access to a large global talent community, where career growth and aspirations have no limits. We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off. You will be able to express your personal style with our employee discount at H&M, & Other Stories, and COS. Job Details
Job Status: Hourly, Non‑Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $11.00 per hour EEOC Statement / Disabilities
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us. Inclusion & Diversity
H&M is a part of H&M Group. We are determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas, fostering a positive impact on how we address challenges.
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As a Sales Advisor, you will provide excellent customer service, welcome and guide customers through the store, actively sell products, and offer support and guidance. You will use your fashion and product knowledge to give customers all the relevant information for the best experience. You will also work on garment refill & care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. Responsibilities
Customer Sales & Profit
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service. Willingness to engage and have conversations with customers to provide excellent service. Guide customers through our fashion trends, stories & products in all areas of the store. Effectively promote and sell our products to customers. Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives. Represent yourself and the H&M brand positively during all customer interactions. Support with commercial or operational actions to reach sales targets with store management team. Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers. Use your product & fashion knowledge to share relevant information to customers. Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues. Follow all procedures, routines, and legal requirements in all areas of the store. Give & receive feedback with colleagues to learn, develop & support each other. Participate in relevant onboarding, introduction processes & trainings and courses relevant for your role & future development. Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care. Operate fitting room and checkout areas according to best practice & processes. Contribute to a clean and tidy sales floor and back of house (including stockrooms). Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines. Ensure good stock levels with replenishment routines on sales floor. Upkeep & follow best practice for any in‑store OMNI services & in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store etc). Support with opening and closing of the store. Follow all H&S guidelines and legal requirements applicable to role and responsibilities. Qualifications
As a Sales Advisor, you will be passionate about fashion and everything we create in‑store. Motivated by giving customers a great experience. You should also be communicative, creative and curious, motivated, flexible, decisive, and action‑oriented. You should also enjoy working in a collaborative and dynamic environment. You have sales experience working in a dynamic and collaborative environment that you can apply to your role. Experience working with customer service in fashion, retail or other service‑related industries. Why You'll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We are an inclusive company where you're encouraged to be yourself at work. You will have access to a large global talent community, where career growth and aspirations have no limits. We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off. You will be able to express your personal style with our employee discount at H&M, & Other Stories, and COS. Job Details
Job Status: Hourly, Non‑Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $11.00 per hour EEOC Statement / Disabilities
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us. Inclusion & Diversity
H&M is a part of H&M Group. We are determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas, fostering a positive impact on how we address challenges.
#J-18808-Ljbffr