WesBanco Bank Inc.
Mortgage Resolution Specialist - Wheeling, WV
WesBanco Bank Inc., Elizabethtown, Kentucky, United States, 42701
Location
Hybrid. The employee is split between remote and office work on a formalized schedule at Bank Plaza - Wheeling, WV; Defiance Main - Defiance, OH; Ellwood City - Ellwood City, PA; Youngstown Main - Youngstown, OH; and West Dixie - Elizabethtown, KY.
Market
Wheeling
Work Hours per Week
37.5
Requirements
High school diploma or GED. Associate's Degree preferred. Minimum of 2 years banking experience. Minimum of 1 year of collection experience. Comprehensive knowledge of state and federal regulations relating to the collection of residential real estate loans, including CFPB guidelines.
Job Description
SUMMARY:
Manage the day‑to‑day collections of a portfolio of residential secured loans. Provide borrowers with options to avoid foreclosure, submit modification request packages, serve as the first point of contact throughout the loss mitigation process, maintain comprehensive knowledge of mortgage servicing requirements and regulations, ensure compliance with state and federal regulations, and adhere to timelines to maintain CFPB compliance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Initiate outbound and receive inbound calls related to the collection of delinquent accounts. Reduce delinquency, prevent foreclosure, and minimize charge‑offs/charge‑downs on accounts assigned to your queue through CARM Pro. Determine the reason for non‑payment. Skip trace accounts to locate customers for which phone contact has not been established, verifying phone number, address, and employment of the maker and co‑maker(s). Review all bank systems as needed (FIS Intellect, Image Centre, etc.) to determine the scope of customer relationships and facilitate collection. Prepare letters and correspondence while maintaining CFPB compliance. Negotiate payment arrangements with borrowers. Maintain a detailed tracking log as you work through collection and loss mitigation. Process GL and payment tickets when payment is received. Assist borrowers in understanding options to avoid foreclosure, including short sale, deed in lieu, forbearance, and modification. Provide borrowers with information about available loss mitigation options and required actions, including deadlines. Provide status updates on any loss mitigation application and the circumstances under which the bank may refer a loan for foreclosure. Review loan modification packets and supporting documents to determine completeness and assist borrowers with follow‑up. Submit completed loss mitigation packages for approval. Adhere to stated timelines throughout the collection and loss mitigation process. Verify proof of insurance for collateralized loans as needed. Order appraisals when appropriate. Analyze loan/collateral files to recommend appropriate action. Review personal credit and asset reports to recommend strategy. Organize and prepare files to be referred for foreclosure. Make appropriate file notations for all correspondence and events in CARM Pro.
OTHER REQUIREMENTS:
Acquire and maintain proficiency in the bank's policies and procedures, and adhere to all applicable laws, rules, and regulations. Complete compliance training timely. Willingness to provide a level of service that differentiates us from competitors. Professional demeanor in appearance, interpersonal relations, work ethic, and attitude. Clear, concise, effective written and oral communication skills. Accurately follow instructions on a variety of subjects. Manage time effectively. Work as part of a team. Maintain confidentiality. Handle work detail accurately. Work in a high‑pressure fast‑paced environment. MS Office (Word, Excel, Outlook). Knowledge and ability to use FIS Intellect and CARM Pro Collection System preferred.
Employment Type
Full‑time
Area of Interest
Credit Administration
Locations
Wheeling, West Virginia, United States Defiance, Ohio, United States Ellwood City, Pennsylvania, United States Elizabethtown, Kentucky, United States Youngstown, Ohio, United States
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Hybrid. The employee is split between remote and office work on a formalized schedule at Bank Plaza - Wheeling, WV; Defiance Main - Defiance, OH; Ellwood City - Ellwood City, PA; Youngstown Main - Youngstown, OH; and West Dixie - Elizabethtown, KY.
Market
Wheeling
Work Hours per Week
37.5
Requirements
High school diploma or GED. Associate's Degree preferred. Minimum of 2 years banking experience. Minimum of 1 year of collection experience. Comprehensive knowledge of state and federal regulations relating to the collection of residential real estate loans, including CFPB guidelines.
Job Description
SUMMARY:
Manage the day‑to‑day collections of a portfolio of residential secured loans. Provide borrowers with options to avoid foreclosure, submit modification request packages, serve as the first point of contact throughout the loss mitigation process, maintain comprehensive knowledge of mortgage servicing requirements and regulations, ensure compliance with state and federal regulations, and adhere to timelines to maintain CFPB compliance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Initiate outbound and receive inbound calls related to the collection of delinquent accounts. Reduce delinquency, prevent foreclosure, and minimize charge‑offs/charge‑downs on accounts assigned to your queue through CARM Pro. Determine the reason for non‑payment. Skip trace accounts to locate customers for which phone contact has not been established, verifying phone number, address, and employment of the maker and co‑maker(s). Review all bank systems as needed (FIS Intellect, Image Centre, etc.) to determine the scope of customer relationships and facilitate collection. Prepare letters and correspondence while maintaining CFPB compliance. Negotiate payment arrangements with borrowers. Maintain a detailed tracking log as you work through collection and loss mitigation. Process GL and payment tickets when payment is received. Assist borrowers in understanding options to avoid foreclosure, including short sale, deed in lieu, forbearance, and modification. Provide borrowers with information about available loss mitigation options and required actions, including deadlines. Provide status updates on any loss mitigation application and the circumstances under which the bank may refer a loan for foreclosure. Review loan modification packets and supporting documents to determine completeness and assist borrowers with follow‑up. Submit completed loss mitigation packages for approval. Adhere to stated timelines throughout the collection and loss mitigation process. Verify proof of insurance for collateralized loans as needed. Order appraisals when appropriate. Analyze loan/collateral files to recommend appropriate action. Review personal credit and asset reports to recommend strategy. Organize and prepare files to be referred for foreclosure. Make appropriate file notations for all correspondence and events in CARM Pro.
OTHER REQUIREMENTS:
Acquire and maintain proficiency in the bank's policies and procedures, and adhere to all applicable laws, rules, and regulations. Complete compliance training timely. Willingness to provide a level of service that differentiates us from competitors. Professional demeanor in appearance, interpersonal relations, work ethic, and attitude. Clear, concise, effective written and oral communication skills. Accurately follow instructions on a variety of subjects. Manage time effectively. Work as part of a team. Maintain confidentiality. Handle work detail accurately. Work in a high‑pressure fast‑paced environment. MS Office (Word, Excel, Outlook). Knowledge and ability to use FIS Intellect and CARM Pro Collection System preferred.
Employment Type
Full‑time
Area of Interest
Credit Administration
Locations
Wheeling, West Virginia, United States Defiance, Ohio, United States Ellwood City, Pennsylvania, United States Elizabethtown, Kentucky, United States Youngstown, Ohio, United States
#J-18808-Ljbffr