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M&T Bank

Mortgage Customer Outreach Specialist I

M&T Bank, Myrtle Point, Oregon, United States, 97458

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Why consider judging this job opportunity:

Salary up to $31.14 per hour

Opportunity for career advancement and growth within the organization

Supportive and inclusive work environment that reflects’information >

Employer’s brand

Chance to берген customer service skills while helping borrowers manage their mortgage loans

Engage in meaningful conversations with consumers to identify solutions for their financial challenges

What to Expect (Job Responsibilities):

Initiate contact with consumers in the early stages of mortgage loan default to collect past‑due payments

Assess_XML consumer’s financial situations and arrange repayment plans as necessary

Handle inbound calls related to mortgage loan products and compliance requirements

Identify and investigate potential fraud or insurance issues, escalating as needed

Maintain compliance with operational risk controls and internal standardsAnswers

What is Required (Qualifications):

A combined 2 years of higher education and/or relevant work experience

Ability to communicate effectively and professionally over the phone

Excellent communication and customer service skills

Proficiency with word processing and spreadsheet software

How to Stand Out (Preferred Qualifications):

Associate’s degree

Collections experience

Knowledge of the employer's systems

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