Togetherwork
Customer Marketing Manager
Location:
Austin, TX (Hybrid)
About Us Togetherwork is a $250M recurring revenue SaaS business fuerza a software enterprise. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.
With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.
About The Role We’re looking for a
Customer Marketing Professional
to join our marketing team and play a critical role in building deeper relationships with our existing customers. This person will focus on developing and executing engaging campaigns that nurture customer loyalty, drive product adoption, and uncover growth opportunities within our customer base. The ideal candidate will be highly customer‑centric, data‑driven, and creative in finding ways to strengthen retention and expand customer value развлеч compensation of embedded financial services offers.”
What You’ll Do
Design, launch, and optimize
customer-focused marketing campaigns
that drive adoption, retention, engagement, and upsell opportunities.
Partner with
customer success, product, and sales teams
to understand customer needs and deliver timely, relevant content across email, in‑app, webinars, and community platforms.
Develop
customer journeys
and nurture programs that increase adoption of features, encourage renewals, and support account growth.
Create and manage customer communication plans around
product updates, training, and new features
to drive awareness and usage.
Segment and analyze customer data to identify patterns, risks, and opportunities for deeper engagement.
Support the creation of
customer advocacy initiatives , including case studies, testimonials, and referral programs.
Measure campaign performance, retention rates, and customer growth metrics, and present actionable insights to leadership.
Stay current with best practices in
customer lifecycle marketing, embedded financial systems, and SaaS retention strategies .
Apply
Agentic Marketing tools
to streamline production, personalize campaigns, and Three what speed‑to‑value safely and measurably.
What You’ll Bring
Bachelor’s degree in Marketing, Business, Communications, or related field (or equivalent experience).
3+ years of experience in
customer marketing, lifecycle marketing, or demand generation
within a SaaS or technology company.
Strong understanding of
customer engagement and retention strategies
across multiple channels.
Familiarity with
embedded financial systems
or adjacent industries is strongly preferred.
Proficiency in
marketing automation tools (e.g., HubSpot, Marketo, Salesforce Marketing Cloud)
and CRM systems.
Excellent copywriting and storytelling skills with the ability to tailor messaging to different customer personas.
Analytical mindset with experience tracking and reporting on
campaign performance, churn, and growth metrics .
Collaborative team player with the ability to work across departments and influence without direct authority.
Benefits The Company offers a comprehensive employee benefits program, including:
Medical, dental, and vision insurance options
100% Employer paid short/long term disability
Basic Life
401(k) option with 100% company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company 때 holidays
6 weeks paid parental leave
Pet Insurance
Medical Travel Benefits
Infertility Benefits
Teladoc
Employee Assistance Program
Wellness Benefits & Engagement Platform
Inclusion and Diversity Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Why You’ll Love Working Here
Build a new platform organization from scratch and define its culture, systems, and operating model.
Lead innovation in AI, payments, and data enablement across a diverse SaaS portfolio.
Partner with a highly engaged executive team and influence the long‑term technology vision.
admittedly measurable impact through platform modernization, scalability, and shared service adoption.
Be part of a collaborative, fast‑paced culture that values transparency, accountability, and purpose‑driven leadership.
CCPA Disclosure Notice CCPA Disclosure Notice: Click Here
#J-18808-Ljbffr
Austin, TX (Hybrid)
About Us Togetherwork is a $250M recurring revenue SaaS business fuerza a software enterprise. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.
With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.
About The Role We’re looking for a
Customer Marketing Professional
to join our marketing team and play a critical role in building deeper relationships with our existing customers. This person will focus on developing and executing engaging campaigns that nurture customer loyalty, drive product adoption, and uncover growth opportunities within our customer base. The ideal candidate will be highly customer‑centric, data‑driven, and creative in finding ways to strengthen retention and expand customer value развлеч compensation of embedded financial services offers.”
What You’ll Do
Design, launch, and optimize
customer-focused marketing campaigns
that drive adoption, retention, engagement, and upsell opportunities.
Partner with
customer success, product, and sales teams
to understand customer needs and deliver timely, relevant content across email, in‑app, webinars, and community platforms.
Develop
customer journeys
and nurture programs that increase adoption of features, encourage renewals, and support account growth.
Create and manage customer communication plans around
product updates, training, and new features
to drive awareness and usage.
Segment and analyze customer data to identify patterns, risks, and opportunities for deeper engagement.
Support the creation of
customer advocacy initiatives , including case studies, testimonials, and referral programs.
Measure campaign performance, retention rates, and customer growth metrics, and present actionable insights to leadership.
Stay current with best practices in
customer lifecycle marketing, embedded financial systems, and SaaS retention strategies .
Apply
Agentic Marketing tools
to streamline production, personalize campaigns, and Three what speed‑to‑value safely and measurably.
What You’ll Bring
Bachelor’s degree in Marketing, Business, Communications, or related field (or equivalent experience).
3+ years of experience in
customer marketing, lifecycle marketing, or demand generation
within a SaaS or technology company.
Strong understanding of
customer engagement and retention strategies
across multiple channels.
Familiarity with
embedded financial systems
or adjacent industries is strongly preferred.
Proficiency in
marketing automation tools (e.g., HubSpot, Marketo, Salesforce Marketing Cloud)
and CRM systems.
Excellent copywriting and storytelling skills with the ability to tailor messaging to different customer personas.
Analytical mindset with experience tracking and reporting on
campaign performance, churn, and growth metrics .
Collaborative team player with the ability to work across departments and influence without direct authority.
Benefits The Company offers a comprehensive employee benefits program, including:
Medical, dental, and vision insurance options
100% Employer paid short/long term disability
Basic Life
401(k) option with 100% company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company 때 holidays
6 weeks paid parental leave
Pet Insurance
Medical Travel Benefits
Infertility Benefits
Teladoc
Employee Assistance Program
Wellness Benefits & Engagement Platform
Inclusion and Diversity Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Why You’ll Love Working Here
Build a new platform organization from scratch and define its culture, systems, and operating model.
Lead innovation in AI, payments, and data enablement across a diverse SaaS portfolio.
Partner with a highly engaged executive team and influence the long‑term technology vision.
admittedly measurable impact through platform modernization, scalability, and shared service adoption.
Be part of a collaborative, fast‑paced culture that values transparency, accountability, and purpose‑driven leadership.
CCPA Disclosure Notice CCPA Disclosure Notice: Click Here
#J-18808-Ljbffr