Incognito Software Systems Inc
Level 1 Service Desk Analyst
Incognito Software Systems Inc, Lansing, Michigan, United States
Level 1 Service Desk Analyst page is loaded## Level 1 Service Desk Analystlocations:
United States - Michigan:
Remote, United Statestime type:
Full timeposted on:
Posted 2 Days Agojob requisition id:
R59395**Build Your Career and Future at Wynne.****Job Summary:**We’re hiring a self-motivated Service Desk Analyst – L1 with experience working in a Service Desk environment. The successful candidate will be well organized, metrics-driven, able to work in various environments with non-technical and technical profiles. You will work as a part of a team responsible for analysis and resolution of customer requests, including software queries, data correction, bug replication and root cause analysis of recurring data issues.**Job Description:**You will be responsible for:* Business to business support of Wynne Systems products* Ticket and workload management using our online ticketing tool* Resolution of data issues* Creation of knowledge base articles* Replication of bugs within the Wynne System products* Work with internal and external resources to identify and troubleshoot root causes for recurring service desk tickets.## KEY SKILLS AND COMPETENCIES* Excellent written and verbal communication skills.* Ability to relate complex models and ideas in clear, plain-spoken English.* Tenacious, Get-Things-Done Attitude… But must work well with others!* 1-3 years of previous Service Desk experience* Demonstrate ability to coordinate cross-functional work teams toward task completion* Demonstrate effective analytical skills## TRAVEL* Travel at times may be required up to 10%, however on average travel will typically be lower.**Worker Type:**Regular**Number of Openings Available:**1Wynne Systems develops mission critical technology that powers the largest rental and construction companies in the world. When you join Wynne’s team you will be joining a small nimble team that puts the customer first.Our culture provides individuals with the ability and opportunity to work together, learn, and grow. Employees are empowered to lead in their areas for the good of the customer and company. We encourage and reward self-starters with growth opportunities within the company and beyond. From day one you will be assigned projects that are meaningful to the success of our business and your career.We offer a wide range of benefits to all fulltime employees including medical, dental, prescription, and optical coverage, company-paid life and disability insurance, flex spending accounts, and 401K. Employees earn paid vacation, in addition to paid holidays and paid floater time. We enjoy a casual work environment, stocked kitchen and congenial coworkers throughout the US, UK and France. We offer opportunities to work in various locations, move departments and expand your responsibilities.
*Wynne Systems is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.*
<
United States - Michigan:
Remote, United Statestime type:
Full timeposted on:
Posted 2 Days Agojob requisition id:
R59395**Build Your Career and Future at Wynne.****Job Summary:**We’re hiring a self-motivated Service Desk Analyst – L1 with experience working in a Service Desk environment. The successful candidate will be well organized, metrics-driven, able to work in various environments with non-technical and technical profiles. You will work as a part of a team responsible for analysis and resolution of customer requests, including software queries, data correction, bug replication and root cause analysis of recurring data issues.**Job Description:**You will be responsible for:* Business to business support of Wynne Systems products* Ticket and workload management using our online ticketing tool* Resolution of data issues* Creation of knowledge base articles* Replication of bugs within the Wynne System products* Work with internal and external resources to identify and troubleshoot root causes for recurring service desk tickets.## KEY SKILLS AND COMPETENCIES* Excellent written and verbal communication skills.* Ability to relate complex models and ideas in clear, plain-spoken English.* Tenacious, Get-Things-Done Attitude… But must work well with others!* 1-3 years of previous Service Desk experience* Demonstrate ability to coordinate cross-functional work teams toward task completion* Demonstrate effective analytical skills## TRAVEL* Travel at times may be required up to 10%, however on average travel will typically be lower.**Worker Type:**Regular**Number of Openings Available:**1Wynne Systems develops mission critical technology that powers the largest rental and construction companies in the world. When you join Wynne’s team you will be joining a small nimble team that puts the customer first.Our culture provides individuals with the ability and opportunity to work together, learn, and grow. Employees are empowered to lead in their areas for the good of the customer and company. We encourage and reward self-starters with growth opportunities within the company and beyond. From day one you will be assigned projects that are meaningful to the success of our business and your career.We offer a wide range of benefits to all fulltime employees including medical, dental, prescription, and optical coverage, company-paid life and disability insurance, flex spending accounts, and 401K. Employees earn paid vacation, in addition to paid holidays and paid floater time. We enjoy a casual work environment, stocked kitchen and congenial coworkers throughout the US, UK and France. We offer opportunities to work in various locations, move departments and expand your responsibilities.
*Wynne Systems is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.*
<