Hiregy
Job ID 23045: Call Center Financial Representative – Bilingual: Spanish/English
Location: Tampa, 33610 – This position is onsite
Pay: $20.00 per hour
Type: Contract, until 6/19/2026 May be extended or go perm based on business needs
Schedule: Must be open department hours, Monday-Saturday M-F, 7:00 AM to 8:00 PM EST Saturdays, 8:00 AM to 1:00 PM EST Typically (1) day off during the week Schedules will be put out every (2) weeks and may fluctuate
Training schedule: M-F, 8:00 AM to 5:00 PM EST for 10 days
Start date: 3/19/2026
Summary: Most of these calls will be how to navigate the mobile application and verifying members.
Job description:
Deliver prompt, accurate, and confidential member support by handling high-volume (55+) inbound calls and providing professional, efficient service. (Average call time is 7 minutes)
Process a wide range of financial transactions, including withdrawals, loan payments, transfers, account maintenance, and data corrections.
Educate members and prospects on available products and services while assessing membership eligibility and resolving inquiries or concerns.
Maintain awareness of call center performance expectations, demonstrating patience, adaptability, and strong multitasking in a fast-paced environment.
Complete required compliance and training programs, including BSA/AML, FACT Act Red Flag, and ongoing professional development activities.
Nice to have:
Financial institution experience
Requirements:
Must be bilingual: Spanish/English
Must have recent call center customer service experience in a fast-paced work environment on back-to-back calls
Must be flexible and able to work required department hours
Must have no previous commitments, booked travel, or expected absences
Employer will perform Spanish assessment
Background check requiredDrug screening required
High school diploma or equivalent required
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Location: Tampa, 33610 – This position is onsite
Pay: $20.00 per hour
Type: Contract, until 6/19/2026 May be extended or go perm based on business needs
Schedule: Must be open department hours, Monday-Saturday M-F, 7:00 AM to 8:00 PM EST Saturdays, 8:00 AM to 1:00 PM EST Typically (1) day off during the week Schedules will be put out every (2) weeks and may fluctuate
Training schedule: M-F, 8:00 AM to 5:00 PM EST for 10 days
Start date: 3/19/2026
Summary: Most of these calls will be how to navigate the mobile application and verifying members.
Job description:
Deliver prompt, accurate, and confidential member support by handling high-volume (55+) inbound calls and providing professional, efficient service. (Average call time is 7 minutes)
Process a wide range of financial transactions, including withdrawals, loan payments, transfers, account maintenance, and data corrections.
Educate members and prospects on available products and services while assessing membership eligibility and resolving inquiries or concerns.
Maintain awareness of call center performance expectations, demonstrating patience, adaptability, and strong multitasking in a fast-paced environment.
Complete required compliance and training programs, including BSA/AML, FACT Act Red Flag, and ongoing professional development activities.
Nice to have:
Financial institution experience
Requirements:
Must be bilingual: Spanish/English
Must have recent call center customer service experience in a fast-paced work environment on back-to-back calls
Must be flexible and able to work required department hours
Must have no previous commitments, booked travel, or expected absences
Employer will perform Spanish assessment
Background check requiredDrug screening required
High school diploma or equivalent required
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