First Coast Security Services
Overview
First Coast Security (FCS), founded in 1999, is a leading security services provider offering customized solutions across commercial, residential, and government sites. We hire and develop high-quality Security Officers and maintain a culture built on service excellence, integrity, and employee satisfaction. FCS values long‑term careers, recognizes strong performance, and promotes from within, giving you real opportunities to grow.
Job Skills / Requirements POSITION SUMMARY:
The Account Manager is accountable for the day‑to‑day operations of an assigned contract or account. Including training, disciplinary action and suspensions, coaching, correct payroll, and scheduling. They build and maintain the relationship with the assigned client or customer of their account.
PRIMARY DUTIES AND RESPONSIBILITIES:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or concerns with client
Handle any escalated security issues or emergency situations appropriately
Communicate staffing needs to the assigned recruiter and Regional Director of Operations
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, evaluations and recognition)
Effectively communicate with all assigned FCS personnel for life of tenure. This includes introduction and training from hire to communicating performance concerns that lead to suspension and termination
Assure that employee grievances are heard and resolved (with help from HR team) and that personnel files are updated accurately and timely (change of status forms, employee rosters)
Assures communication of policies, company announcements and job openings is received and understood by all personnel
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and conduct OTJ site specific training
Ensure employees understand, read and know how to locate post assigned orders
Manage uniforms, equipment and vehicles assigned to account
Take a proactive approach in communicating with client and meeting their needs. Listen to issues, provide expertise and possible solutions. Ensure overall satisfaction
Utilize WinTeam for scheduling, billing and to produce reports (Scheduling Activity, invoice aging, compliance)
Performs separation and termination processes of all assigned personnel
Enforce FCS policies and procedures outlined in handbook and policy manual
Create, maintain, and enhance a positive work environment
Understand and communicate the FCS mission and embed it in site culture
Attend all scheduled meetings for additional training and updates provided by Sr Leadership
Provide timely and specific coaching and recognition
KNOWLEDGE, SKILLS, AND ABILITIES:
MINIMUM REQUIREMENTS:
Education: 4‑year degree in criminal justice, business administration or related field (preferred)
Experience: Previous contract security, military or law enforcement
Outstanding interpersonal and communication skills
Ability to work in a team environment
Ability to manage multiple priorities, complex situations, a diverse work team and client expectations
MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED:
Previous experience in surveillance and/or CCTV preferred but not required
Ability to use cellular device for reporting
Power Point
Word Microsoft Suite
Education Requirements (All) High School Diploma or GED
Additional Information / Benefits
Paid Holidays
Weekly Pay
401K/403b Plan
Short Term Disability
Dental Insurance
Paid Vacation
Long Term Disability
Vision Insurance
Medical Insurance
Life Insurance
The following screenings are required:
Drug Screen
Criminal Background Check
Motor Vehicle
Education Verification
Employment Verification
First Coast Security is an Equal Opportunity / Aff… #service
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, Long Term Disability, 401K/403b Plan
#J-18808-Ljbffr
Job Skills / Requirements POSITION SUMMARY:
The Account Manager is accountable for the day‑to‑day operations of an assigned contract or account. Including training, disciplinary action and suspensions, coaching, correct payroll, and scheduling. They build and maintain the relationship with the assigned client or customer of their account.
PRIMARY DUTIES AND RESPONSIBILITIES:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or concerns with client
Handle any escalated security issues or emergency situations appropriately
Communicate staffing needs to the assigned recruiter and Regional Director of Operations
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, evaluations and recognition)
Effectively communicate with all assigned FCS personnel for life of tenure. This includes introduction and training from hire to communicating performance concerns that lead to suspension and termination
Assure that employee grievances are heard and resolved (with help from HR team) and that personnel files are updated accurately and timely (change of status forms, employee rosters)
Assures communication of policies, company announcements and job openings is received and understood by all personnel
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and conduct OTJ site specific training
Ensure employees understand, read and know how to locate post assigned orders
Manage uniforms, equipment and vehicles assigned to account
Take a proactive approach in communicating with client and meeting their needs. Listen to issues, provide expertise and possible solutions. Ensure overall satisfaction
Utilize WinTeam for scheduling, billing and to produce reports (Scheduling Activity, invoice aging, compliance)
Performs separation and termination processes of all assigned personnel
Enforce FCS policies and procedures outlined in handbook and policy manual
Create, maintain, and enhance a positive work environment
Understand and communicate the FCS mission and embed it in site culture
Attend all scheduled meetings for additional training and updates provided by Sr Leadership
Provide timely and specific coaching and recognition
KNOWLEDGE, SKILLS, AND ABILITIES:
MINIMUM REQUIREMENTS:
Education: 4‑year degree in criminal justice, business administration or related field (preferred)
Experience: Previous contract security, military or law enforcement
Outstanding interpersonal and communication skills
Ability to work in a team environment
Ability to manage multiple priorities, complex situations, a diverse work team and client expectations
MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED:
Previous experience in surveillance and/or CCTV preferred but not required
Ability to use cellular device for reporting
Power Point
Word Microsoft Suite
Education Requirements (All) High School Diploma or GED
Additional Information / Benefits
Paid Holidays
Weekly Pay
401K/403b Plan
Short Term Disability
Dental Insurance
Paid Vacation
Long Term Disability
Vision Insurance
Medical Insurance
Life Insurance
The following screenings are required:
Drug Screen
Criminal Background Check
Motor Vehicle
Education Verification
Employment Verification
First Coast Security is an Equal Opportunity / Aff… #service
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, Long Term Disability, 401K/403b Plan
#J-18808-Ljbffr