Volkswagen Group Services GmbH is hiring: IT Service Desk Lead - End-User & Desk

A leading automotive manufacturer located in Auburn Hills, MI seeks an IT Service Desk and Desktop Support Team Lead to oversee operations and manage a team of technicians. The ideal candidate will have over 7 years of IT operations experience and proven leadership in Service Desk environments. Responsibilities include managing customer service to corporate and dealer end-users, ensuring compliance with SLAs, and fostering continuous improvement in processes. This hybrid role requires strong technical troubleshooting and leadership skills. #J-18808-Ljbffr