First American Financial Corp.
Sr. Escrow Servicing Operations Specialist (remote possible)
First American Financial Corp., Fort Mill, South Carolina, United States, 29715
Who We Are
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
What We Do Responsible for processing activities related to escrow account management, including monthly escrow payment management, vendor oversight, insurance claims, and interest on escrow.
HOW YOU'LL CONTRIBUTE
Process servicing functions related to Escrow from loan acquisition through life-of-loan servicing, including servicing transfers, mass escrow analysis processing, off-cycle analysis process and general escrow account maintenance
Maintain escrow interest rates, process deposits and controls
Monitor service delivery, productivity, and quality standards for Tax, Insurance, and Insurance Claims vendors. Track activity, process documents and disbursements
Monitor activities of vendor(s) responsible for printing Escrow Account Statements and checks. Reconcile files.
Monitor vendor calls, ensuring that vendors provide satisfactory service to customers and follow defined rules and requirements
Research customer requests and inquiries. Evaluate multiple factors and resolve issues; communicate results
Adhere to regulatory and legal requirements, including investor and state guidelines
May assist with onboarding and training new employees
WHAT YOU'LL BRING Required Education, Experience, Certification/Licensure
High School diploma or equivalent
Some college preferred
2-5 years of experience working in a mortgage environment specific, preferably Mortgage Loan Servicing specific to escrow account activities (real estate taxes, property insurance, escrow analysis, mortgage insurance)
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
Strong customer service orientation
Detail orientated
Strong written, presentation and verbal communication skills
Problem solving skillsStrong organizational skills and ability to multi-task
Strong knowledge of company operating systems
Ability to understand and adhere to state and federal mortgage lending regulations
Job Complexities
Uses established procedures to perform assigned tasks
Tasks are generally more complex in nature and may involve evaluation, originality, and judgment
Supervision Received or Extended
No formal supervisory responsibility but is resource to less experienced team members
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.
Pay Range: $23.37 - $31.15 Hourly, Remote
What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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What We Do Responsible for processing activities related to escrow account management, including monthly escrow payment management, vendor oversight, insurance claims, and interest on escrow.
HOW YOU'LL CONTRIBUTE
Process servicing functions related to Escrow from loan acquisition through life-of-loan servicing, including servicing transfers, mass escrow analysis processing, off-cycle analysis process and general escrow account maintenance
Maintain escrow interest rates, process deposits and controls
Monitor service delivery, productivity, and quality standards for Tax, Insurance, and Insurance Claims vendors. Track activity, process documents and disbursements
Monitor activities of vendor(s) responsible for printing Escrow Account Statements and checks. Reconcile files.
Monitor vendor calls, ensuring that vendors provide satisfactory service to customers and follow defined rules and requirements
Research customer requests and inquiries. Evaluate multiple factors and resolve issues; communicate results
Adhere to regulatory and legal requirements, including investor and state guidelines
May assist with onboarding and training new employees
WHAT YOU'LL BRING Required Education, Experience, Certification/Licensure
High School diploma or equivalent
Some college preferred
2-5 years of experience working in a mortgage environment specific, preferably Mortgage Loan Servicing specific to escrow account activities (real estate taxes, property insurance, escrow analysis, mortgage insurance)
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
Strong customer service orientation
Detail orientated
Strong written, presentation and verbal communication skills
Problem solving skillsStrong organizational skills and ability to multi-task
Strong knowledge of company operating systems
Ability to understand and adhere to state and federal mortgage lending regulations
Job Complexities
Uses established procedures to perform assigned tasks
Tasks are generally more complex in nature and may involve evaluation, originality, and judgment
Supervision Received or Extended
No formal supervisory responsibility but is resource to less experienced team members
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.
Pay Range: $23.37 - $31.15 Hourly, Remote
What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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