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Woody Anderson Ford

Service Advisor

Woody Anderson Ford, Huntsville, Alabama, United States, 35824

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Our Mission is Simple:

to create an uncommonly exceptional experience for guests’ automotive needs and employees’ long‑term career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture.

CLICK HERE for our WrenchWay Top Shop page

What We Offer

Health Insurance with Optional Vision and Dental Insurance

Employer Provided Life Insurance

Paid Vacation and Paid Sick Leave

Paid Company Holidays and Closed on Sundays

401(k) Savings Plan with Employer Match

Employee Discounts

Paid Training and Ongoing Professional Development

Work‑Life Balance with a Family‑Friendly and Inclusive Team Culture

Career Growth and Internal Promotions

Responsibilities

Ensure that guests are greeted cheerfully and in a timely manner

Write Repair Orders and Vehicle Check‑up Reports

Perform Interactive Inspection Processes while keeping the guest engaged

Manage open repair orders with a proper daily route sheet

Provide complete and accurate written estimates for labor and parts

Indicate on repair orders exact guest information using proper operation codes

Set clear expectations and establish realistic “promise times”

Check progress of repairs throughout the day

Consistently stay in communication with guests about status of their vehicle

Respond to inquiries regarding appointments, estimates, status, work‑in‑process, or other questions in a timely manner

Accurately explain repairs to guests

Perform a proper Re‑Delivery

Maintain good working relationships to foster positive employee relations

Qualifications

High school diploma or the equivalent

Minimum 3 years’ experience as a service advisor in a dealership setting, preferably Ford

Strong communication, interpersonal and customer service skills

Ability to build long‑term relationships to drive repeat business

Ability to work flexible hours, including evenings and weekends

Self‑motivated with a strong desire to succeed in a performance‑based environment

Comfortable using DMS systems, digital tools and technology

Valid driver’s license and good driving record

Ability to lift heavy objects weighing up to 50 pounds several times during each shift

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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