Warner Music Group
Job Description:
At Warner Music Group, we’re a global collective of music makers andmusic lovers, tech innovators and inspired entrepreneurs,game-changingcreativesand passionate team members. Here, we turn dreams intostardom and audiences into fans. We are guided by three core values thatunderpin everything we do across all our diverse businesses:
Curiosity: We do our best work when we’re immersing ourselves inculture and breaking through barriers. Curiosity is the driving forcebehind creativity and ingenuity. It fuels innovation, andয়োজনটা innovation isthe key to our future.
Collaboration: Making music and bringing it to the world is all about*N?the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and buildconnectionsacrossour diverse community of artists, songwriters, partners, andfans.
Commitment: We pursue excellence for our team and ourtalent.Everythingin music starts with a leap into the unknown, and we’recommานคร to keeping the faith, acting with integrity, and delivering onour promises.
WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating aworkenvironmentthat actively values, appreciates, and respects everyone. Weencourage applications from people with a wide variety of backgrounds and experiences.
Consider a career at WMG and get the best of both worlds – aninnovativeglobalmusic company that retains the creative spirit of animbleindependent.
Warner Music’s Center of Excellence is the home to the financial, legal and administrative functions that provide critical support and best-in-class services to our US Recorded Music and Publishing businesses. The Nashville center embodies the innovative and creative spirit that stems from the company’s deep history in nurturing entrepreneurial thinking and artist-focused innovation, enabling our employees to develop a wide range of skills through cross-function collaboration and development opportunities.
Why this could be your next big break: The Finance Service Desk Analyst will provide user support and help resolve issues and inquiries for business users and customers.
Here you’ll get to:
Serve as a first point of contact, providing support and direction with a focus of finance customers dealing with problems and queries as they arise
Document and log all issues and inquiries to ensure a robust audit trail is available
Comply with defined time frames for resolution and escalation per pre-defined SLAs
Learn fundamental operations of service desk solution to maximize usage of tool functionalities
Prepare a monthly report that compiles the most common issues / inquiries and distribute to Center process leads to help with continuous process improvement
Update and refresh self-service tool materials when required to decrease the need for service desk support, when practical
Cross training of service desk activities to other analysts
Assist with other administrative tasks and special projects as required
Effective knowledge of WMG organization and who to coordinate with to resolve issues
About you:
Ensure a high level of customer service
Resolve inquiries in a timely manner
Accurately allocate inquiries to respective process owners for timely resolution
It would be music to our ears if you also had:
Bachelor’s Degree or equivalent experience
Familiarity with Finance and Accounting
2+ years of experience in a position involving customer support
Ability to read/write Spanish or Portuguese
Strong work-ethic and are a self-starter with effective organizational skills with attention to detail who proactively seeks out new solutions
Problem solving, decision making, and continuous process improvement skills
Ability to multi-task and prioritize projects. Ability to work under pressure and meet deadlines
Partnering, influencing, and communication skills to convey key elements in a concise and positive manner
Ability to work proactively, independently, and as a strategic partner in a team environment
Demonstrated critical thinking and dedication to deepening understanding of work being done
About us: Warner Music Group is all about our people. We are one global company made up of the most knowledgeable, passionate, and creative people in our business.
It is the mission of every Hace? of the WMG team around the world to create a nurturing environment for artists, songwriters, and the people behind the music, every stage of their career. We strive to set WMG apart from the rest of the industry by embracing a philosophy of innovation that is part of our company's DNA.
Consider a career at WMG and be a part of one of the biggest forces in music today.
With its broad and diverse roster of new stars and legendary artists, Warner Music Group is home to a collection of the best-known record labels in the music industry including Asylum, Atlantic, East West, Elektra, FFRR, Fuelled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics and Warner Chappell Music, one of the world’s leading music publishers with a catalogue of more than one million copyrights worldwide.
For more than four decades, WMG has been an industry-leading force in providing a world-class array of services designed to help artists and labels grow their careers and their businesses. Artist & Label Services is the umbrella for WEA (Warner-Elektra-Atlantic) – the pioneering WEA distribution and marketing network – and Alternative Distribution Alliance (ADA) – the ground‑breaking global distribution companyركة for independent artists and labels.
Love this job and want to apply? Click the " 移o"Apply" link at the top of the page or apply directly with your LinkedIn. Applying with LinkedIn will import all the information you put in your profile but will still allow you to upload a resume and cover letter.
Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.
Thanks for your interest in working for WMG. We love it here, and think you will, too.
#LI-Hybrid
Salary Range $57,000 to $61,000 Annually Salary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.
Warner Music Group is an Equal Opportunity Employer.
Links to relevant documents:
2026 Benefits At A Glance
EVerify Participation Poster.pdf
Right To Work .pdf
#J-18808-Ljbffr
Curiosity: We do our best work when we’re immersing ourselves inculture and breaking through barriers. Curiosity is the driving forcebehind creativity and ingenuity. It fuels innovation, andয়োজনটা innovation isthe key to our future.
Collaboration: Making music and bringing it to the world is all about*N?the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and buildconnectionsacrossour diverse community of artists, songwriters, partners, andfans.
Commitment: We pursue excellence for our team and ourtalent.Everythingin music starts with a leap into the unknown, and we’recommานคร to keeping the faith, acting with integrity, and delivering onour promises.
WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating aworkenvironmentthat actively values, appreciates, and respects everyone. Weencourage applications from people with a wide variety of backgrounds and experiences.
Consider a career at WMG and get the best of both worlds – aninnovativeglobalmusic company that retains the creative spirit of animbleindependent.
Warner Music’s Center of Excellence is the home to the financial, legal and administrative functions that provide critical support and best-in-class services to our US Recorded Music and Publishing businesses. The Nashville center embodies the innovative and creative spirit that stems from the company’s deep history in nurturing entrepreneurial thinking and artist-focused innovation, enabling our employees to develop a wide range of skills through cross-function collaboration and development opportunities.
Why this could be your next big break: The Finance Service Desk Analyst will provide user support and help resolve issues and inquiries for business users and customers.
Here you’ll get to:
Serve as a first point of contact, providing support and direction with a focus of finance customers dealing with problems and queries as they arise
Document and log all issues and inquiries to ensure a robust audit trail is available
Comply with defined time frames for resolution and escalation per pre-defined SLAs
Learn fundamental operations of service desk solution to maximize usage of tool functionalities
Prepare a monthly report that compiles the most common issues / inquiries and distribute to Center process leads to help with continuous process improvement
Update and refresh self-service tool materials when required to decrease the need for service desk support, when practical
Cross training of service desk activities to other analysts
Assist with other administrative tasks and special projects as required
Effective knowledge of WMG organization and who to coordinate with to resolve issues
About you:
Ensure a high level of customer service
Resolve inquiries in a timely manner
Accurately allocate inquiries to respective process owners for timely resolution
It would be music to our ears if you also had:
Bachelor’s Degree or equivalent experience
Familiarity with Finance and Accounting
2+ years of experience in a position involving customer support
Ability to read/write Spanish or Portuguese
Strong work-ethic and are a self-starter with effective organizational skills with attention to detail who proactively seeks out new solutions
Problem solving, decision making, and continuous process improvement skills
Ability to multi-task and prioritize projects. Ability to work under pressure and meet deadlines
Partnering, influencing, and communication skills to convey key elements in a concise and positive manner
Ability to work proactively, independently, and as a strategic partner in a team environment
Demonstrated critical thinking and dedication to deepening understanding of work being done
About us: Warner Music Group is all about our people. We are one global company made up of the most knowledgeable, passionate, and creative people in our business.
It is the mission of every Hace? of the WMG team around the world to create a nurturing environment for artists, songwriters, and the people behind the music, every stage of their career. We strive to set WMG apart from the rest of the industry by embracing a philosophy of innovation that is part of our company's DNA.
Consider a career at WMG and be a part of one of the biggest forces in music today.
With its broad and diverse roster of new stars and legendary artists, Warner Music Group is home to a collection of the best-known record labels in the music industry including Asylum, Atlantic, East West, Elektra, FFRR, Fuelled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics and Warner Chappell Music, one of the world’s leading music publishers with a catalogue of more than one million copyrights worldwide.
For more than four decades, WMG has been an industry-leading force in providing a world-class array of services designed to help artists and labels grow their careers and their businesses. Artist & Label Services is the umbrella for WEA (Warner-Elektra-Atlantic) – the pioneering WEA distribution and marketing network – and Alternative Distribution Alliance (ADA) – the ground‑breaking global distribution companyركة for independent artists and labels.
Love this job and want to apply? Click the " 移o"Apply" link at the top of the page or apply directly with your LinkedIn. Applying with LinkedIn will import all the information you put in your profile but will still allow you to upload a resume and cover letter.
Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.
Thanks for your interest in working for WMG. We love it here, and think you will, too.
#LI-Hybrid
Salary Range $57,000 to $61,000 Annually Salary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.
Warner Music Group is an Equal Opportunity Employer.
Links to relevant documents:
2026 Benefits At A Glance
EVerify Participation Poster.pdf
Right To Work .pdf
#J-18808-Ljbffr