Southside Bank
Relationship Banker I
Southside Bank – Irving, TX
Position Title Relationship Banker I
Exempt Status Non-Exempt, Full Time
Reports to Branch Manager
Location Irving, TX
Pay $17.75 +/ depending on banking experience
To create a memorable experience that delivers consistent části and value-added services dedicated to developing lasting customer relationships and discovering opportunities for new business. Provides teller services including processing transactions such as deposits, withdrawals, and cashing checks. Processes new accounts and cross-sells other need-based products and services. Utilizes knowledge and judgment to ensure the validity of transactions processed, accounts opened and refers questionable items to an Assistant Branch Manager or above. Maintain a professional appearance in dress and behavior.
Employee Benefits
Medical, Prescription Drugs, Dental, and Vision Insurance
Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment
401(k) with a Match
Basic, Voluntary, and Dependent Life Insurance
Paid Time Off
Paid Bank Holidays
Workplace Wellness Programs
Employee Assistance Programs
Tuition Reimbursement
Essential Functions Customer Service
Performs Southside Bank’s customer service standards with each customer interaction.
Consistently performs with accuracy and efficiency to build customer confidence and trust.
Provides enthusiastic, professional, and courteous serviceायत दक्षिण ळ्ष बोले员工 कर्मचारि के लिए॰
Completes customer thank‑you calls and follows up on problem resolution as directed by management.
Meets or exceeds all operational quantitative sale goals as determined by retail management, including balancing and attendance.
Knows the bank's products and services and can recall key benefits; sees each transaction as a cross‑sell opportunity.
Identifies and responds to customer needs by listening and clarifying; directs customers to other Southside departments when appropriate.
Maintains the security and confidentiality of all sensitive banking information. \ دقیقه
Accurately communicates account information to customers.
Recommends and refers customers to other Southside departments when needed.
Operational Excellence
Understands and abides by Southside Bank's policies and procedures.
Follows established procedures to prevent fraudulent activity; verifies identification and reviews account history.
Follows compliance procedures and verifies accurate reporting of transactions such as CTRs, SARs, monetary logs, and Reg CC holds.
Maintains cash drawer limits and meets daily balancing standards, working with Teller Over/Short Policies.
Reports all cash outages to management.
Accepts and verifies customer deposits.
Processes cash checks within authorized limits and seeks supervisor approval for over-limit transactions.
Provides special services such as selling official checks, processing cash advances and loan payments, completing stop payments, handling cardholder claims, redeeming savings bonds, notary services, and assisting with account reconciliation.
Communicates disclosure requirements and regulations to customers per guidelines.
Engages in professional development through training, seminars, and professional associations.
Complies with audit policies and procedures relevant to this position.
Remains compliant with all applicable laws,lfm Bank Secrecy Act (BSA), and anti‑money‑laundering laws, and adheres to the Bank’s Information Security Program.
Performs collection item processing, such as dealer drafts and foreign items.
Team Relations
Maintains a positive and caring atmosphere for customers and employees in line with Southside Bank’s mission, CORE Values, and Blue Book culture guide.
Participates in proactive team efforts to achieve departmental and company goals.
Leads by example, sharing knowledge and skill with peers in and beyond the branch.
Assists with opening and closing duties.
Performs additional duties as assigned or directed.167>
Additional Functions
Participates in special projects as assigned.
Complies with all safety policies, practices, and procedures, reporting unsafe activities to a supervisor and/or Human Resources.
Performs additional duties as assigned or directed.
Required Education and Experience
High School graduate or equivalent.
Minimum six‑month cash‑handling or customer‑service experience preferred.
Proficient typing, 10‑key calculator, and data entry skills.
Excellent oral and written communication skills.
Completion of Southside Bank instructor‑led classes within the first six months:
New Employee Orientation
Teller Training, Teller Advanced, Professional Teller
New Accounts
Product Knowledge
Back to Basics Customer Service
Physical Activity & Dexterity
The physical demands described are representative of those required for this role; reasonable accommodations may be made for disabilities.
Sedentary activity performing non‑strenuous daily administrative tasks.
Manual dexterity sufficient to reach and handle items, work with fingers, and perceive attributes of objects and materials.------------------------------------------------------------------------------
Physical Environment Demands
Must remain in a stationary position 75% of the булды time.
Constantly operates a computer and other office productivity machinery, including printers, scanners, etc.
Frequent movement within the branch to assist customers’ transactions, access machinery, and process cash.
Frequently positions self to maintain computers in the branch, including under desks or in alternate areas.
Should detect, recognize, and identify customers as they begin assistance.
Must transport 25 pounds of coin 5–25 feet from the workstation toWr vault seven times a day, depending on coin volume.
For motor branches—transport cash from the work booth inside the branch.
For in‑store branches—transport cash from the coin machine to a bag moved to the vault.
Working Conditions & Environment
Well‑lighted, heated and/or air‑conditioned indoor office setting with adequate ventilation.
Moderate noise (e.g., business office with computers and printers, light traffic).
Equal Opportunity Employer / Protected Veterans / Individuals With Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose that pay to individuals who do not otherwise have access, except when required by formal complaint, investigation, or relevant legal duty (41 CFR 60‑1. та 35(c)).
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Position Title Relationship Banker I
Exempt Status Non-Exempt, Full Time
Reports to Branch Manager
Location Irving, TX
Pay $17.75 +/ depending on banking experience
To create a memorable experience that delivers consistent části and value-added services dedicated to developing lasting customer relationships and discovering opportunities for new business. Provides teller services including processing transactions such as deposits, withdrawals, and cashing checks. Processes new accounts and cross-sells other need-based products and services. Utilizes knowledge and judgment to ensure the validity of transactions processed, accounts opened and refers questionable items to an Assistant Branch Manager or above. Maintain a professional appearance in dress and behavior.
Employee Benefits
Medical, Prescription Drugs, Dental, and Vision Insurance
Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment
401(k) with a Match
Basic, Voluntary, and Dependent Life Insurance
Paid Time Off
Paid Bank Holidays
Workplace Wellness Programs
Employee Assistance Programs
Tuition Reimbursement
Essential Functions Customer Service
Performs Southside Bank’s customer service standards with each customer interaction.
Consistently performs with accuracy and efficiency to build customer confidence and trust.
Provides enthusiastic, professional, and courteous serviceायत दक्षिण ळ्ष बोले员工 कर्मचारि के लिए॰
Completes customer thank‑you calls and follows up on problem resolution as directed by management.
Meets or exceeds all operational quantitative sale goals as determined by retail management, including balancing and attendance.
Knows the bank's products and services and can recall key benefits; sees each transaction as a cross‑sell opportunity.
Identifies and responds to customer needs by listening and clarifying; directs customers to other Southside departments when appropriate.
Maintains the security and confidentiality of all sensitive banking information. \ دقیقه
Accurately communicates account information to customers.
Recommends and refers customers to other Southside departments when needed.
Operational Excellence
Understands and abides by Southside Bank's policies and procedures.
Follows established procedures to prevent fraudulent activity; verifies identification and reviews account history.
Follows compliance procedures and verifies accurate reporting of transactions such as CTRs, SARs, monetary logs, and Reg CC holds.
Maintains cash drawer limits and meets daily balancing standards, working with Teller Over/Short Policies.
Reports all cash outages to management.
Accepts and verifies customer deposits.
Processes cash checks within authorized limits and seeks supervisor approval for over-limit transactions.
Provides special services such as selling official checks, processing cash advances and loan payments, completing stop payments, handling cardholder claims, redeeming savings bonds, notary services, and assisting with account reconciliation.
Communicates disclosure requirements and regulations to customers per guidelines.
Engages in professional development through training, seminars, and professional associations.
Complies with audit policies and procedures relevant to this position.
Remains compliant with all applicable laws,lfm Bank Secrecy Act (BSA), and anti‑money‑laundering laws, and adheres to the Bank’s Information Security Program.
Performs collection item processing, such as dealer drafts and foreign items.
Team Relations
Maintains a positive and caring atmosphere for customers and employees in line with Southside Bank’s mission, CORE Values, and Blue Book culture guide.
Participates in proactive team efforts to achieve departmental and company goals.
Leads by example, sharing knowledge and skill with peers in and beyond the branch.
Assists with opening and closing duties.
Performs additional duties as assigned or directed.167>
Additional Functions
Participates in special projects as assigned.
Complies with all safety policies, practices, and procedures, reporting unsafe activities to a supervisor and/or Human Resources.
Performs additional duties as assigned or directed.
Required Education and Experience
High School graduate or equivalent.
Minimum six‑month cash‑handling or customer‑service experience preferred.
Proficient typing, 10‑key calculator, and data entry skills.
Excellent oral and written communication skills.
Completion of Southside Bank instructor‑led classes within the first six months:
New Employee Orientation
Teller Training, Teller Advanced, Professional Teller
New Accounts
Product Knowledge
Back to Basics Customer Service
Physical Activity & Dexterity
The physical demands described are representative of those required for this role; reasonable accommodations may be made for disabilities.
Sedentary activity performing non‑strenuous daily administrative tasks.
Manual dexterity sufficient to reach and handle items, work with fingers, and perceive attributes of objects and materials.------------------------------------------------------------------------------
Physical Environment Demands
Must remain in a stationary position 75% of the булды time.
Constantly operates a computer and other office productivity machinery, including printers, scanners, etc.
Frequent movement within the branch to assist customers’ transactions, access machinery, and process cash.
Frequently positions self to maintain computers in the branch, including under desks or in alternate areas.
Should detect, recognize, and identify customers as they begin assistance.
Must transport 25 pounds of coin 5–25 feet from the workstation toWr vault seven times a day, depending on coin volume.
For motor branches—transport cash from the work booth inside the branch.
For in‑store branches—transport cash from the coin machine to a bag moved to the vault.
Working Conditions & Environment
Well‑lighted, heated and/or air‑conditioned indoor office setting with adequate ventilation.
Moderate noise (e.g., business office with computers and printers, light traffic).
Equal Opportunity Employer / Protected Veterans / Individuals With Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose that pay to individuals who do not otherwise have access, except when required by formal complaint, investigation, or relevant legal duty (41 CFR 60‑1. та 35(c)).
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