AVI-SPL
Overview
Join to apply for the
Service Solutions Consultant
role at
AVI-SPL .
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better, and we believe that success starts with a sound team in an inclusive and diverse workplace.
What You’ll Do As a Service Solutions Consultant, you will partner with regional offices to position and close solutions-oriented Service offerings. You will work with Sales Management, Account Managers, and local leadership to target Customers underserved from a Service offerings perspective. Within new or existing accounts, you will expand offerings by bringing forward the full value of the entire Service capabilities of the company, and help create tailored service strategies through deep technical and operational expertise.
Day-To-Day Responsibilities
Drive strategy meetings with sales managers across customer accounts with a Services-oriented solution approach.
Serve as a subject matter expert (SME) on all company service offerings, capabilities, and processes.
Participate in client discovery sessions to identify opportunities for service optimization or expansion, including client needs and care abouts.
Incorporate customer requirements in actionable service solutions via Master Service Agreements and/or Statements of Work.
Work with Solutions Architects to ensure technical requirements are captured and positioned as part of the solution deliverable.
Build and maintain relationships with key customer stakeholders to ensure AVI-SPL maintains a favorable position and that the desired value proposition is provided.
Remain present with clients as part of ongoing Annual or Quarterly Business Reviews, acting as a liaison between sales and service delivery.
Engage with regional and local leadership to understand regional trends or demands for technology services; interact with key customer stakeholders to collect feedback on market requirements.
Advise Sales on best practices for positioning service value and aligning with client business outcomes.
Track and communicate service feedback and performance metrics to continuously improve offerings.
Perform additional tasks, responsibilities, and projects to support the team and organization, adapting to evolving priorities.
What We’re Looking For
Minimum of a 4-year degree or comparable industry experience
Minimum of 5 years of progressive consulting
Strong teamwork skills to operate in a team-selling environment with new and existing customers
Excellent presentation skills and comfort sharing thoughts with leadership and Executive stakeholders from AVI-SPL, customers, manufacturers, and third-party service providers
Strong written skills and competence with business applications used to construct documents, financial analyses, or presentations
Excellent ability to switch tasks while adapting to changing priorities
Energized self-starter capable of working independently and meeting deadlines
Attention to detail and organizational skills
Proven ability to contribute to new business development, build account plans, lead generation, and respond to proposals
Entrepreneurial outlook – experience in identifying leads and converting them into business, demonstrating tools and capabilities
Demonstrate effective negotiation and closing techniques
Proven selling skills related to growing existing accounts and/or acquiring new business, with the ability to identify unique customer needs
Solid business/problem-solving skills with a focus on customer service (internal and external)
Nice-To-Haves
ITIL Foundations certification or comparable industry certification is preferred
Experience in providing a consultative approach with sales teams specific to Services, unified communications, software as a service, or licensing and subscriptions is preferred
Experience in the audio visual and collaboration industry or building technologies is preferred
Demonstrated experience leading large complex opportunity pursuits with multiyear deal structures and operational savings scenarios
Experience operating in a supportive business team environment is desirable
Why You’ll Like Working Here
Medical benefits, including vision and dental
Paid holidays and Paid Time Off
Enjoyable and dynamic company culture
Training and professional development opportunities
More About Us AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
Employment Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Consulting, Information Technology, and Sales
Industries: IT Services and IT Consulting
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Service Solutions Consultant
role at
AVI-SPL .
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better, and we believe that success starts with a sound team in an inclusive and diverse workplace.
What You’ll Do As a Service Solutions Consultant, you will partner with regional offices to position and close solutions-oriented Service offerings. You will work with Sales Management, Account Managers, and local leadership to target Customers underserved from a Service offerings perspective. Within new or existing accounts, you will expand offerings by bringing forward the full value of the entire Service capabilities of the company, and help create tailored service strategies through deep technical and operational expertise.
Day-To-Day Responsibilities
Drive strategy meetings with sales managers across customer accounts with a Services-oriented solution approach.
Serve as a subject matter expert (SME) on all company service offerings, capabilities, and processes.
Participate in client discovery sessions to identify opportunities for service optimization or expansion, including client needs and care abouts.
Incorporate customer requirements in actionable service solutions via Master Service Agreements and/or Statements of Work.
Work with Solutions Architects to ensure technical requirements are captured and positioned as part of the solution deliverable.
Build and maintain relationships with key customer stakeholders to ensure AVI-SPL maintains a favorable position and that the desired value proposition is provided.
Remain present with clients as part of ongoing Annual or Quarterly Business Reviews, acting as a liaison between sales and service delivery.
Engage with regional and local leadership to understand regional trends or demands for technology services; interact with key customer stakeholders to collect feedback on market requirements.
Advise Sales on best practices for positioning service value and aligning with client business outcomes.
Track and communicate service feedback and performance metrics to continuously improve offerings.
Perform additional tasks, responsibilities, and projects to support the team and organization, adapting to evolving priorities.
What We’re Looking For
Minimum of a 4-year degree or comparable industry experience
Minimum of 5 years of progressive consulting
Strong teamwork skills to operate in a team-selling environment with new and existing customers
Excellent presentation skills and comfort sharing thoughts with leadership and Executive stakeholders from AVI-SPL, customers, manufacturers, and third-party service providers
Strong written skills and competence with business applications used to construct documents, financial analyses, or presentations
Excellent ability to switch tasks while adapting to changing priorities
Energized self-starter capable of working independently and meeting deadlines
Attention to detail and organizational skills
Proven ability to contribute to new business development, build account plans, lead generation, and respond to proposals
Entrepreneurial outlook – experience in identifying leads and converting them into business, demonstrating tools and capabilities
Demonstrate effective negotiation and closing techniques
Proven selling skills related to growing existing accounts and/or acquiring new business, with the ability to identify unique customer needs
Solid business/problem-solving skills with a focus on customer service (internal and external)
Nice-To-Haves
ITIL Foundations certification or comparable industry certification is preferred
Experience in providing a consultative approach with sales teams specific to Services, unified communications, software as a service, or licensing and subscriptions is preferred
Experience in the audio visual and collaboration industry or building technologies is preferred
Demonstrated experience leading large complex opportunity pursuits with multiyear deal structures and operational savings scenarios
Experience operating in a supportive business team environment is desirable
Why You’ll Like Working Here
Medical benefits, including vision and dental
Paid holidays and Paid Time Off
Enjoyable and dynamic company culture
Training and professional development opportunities
More About Us AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
Employment Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Consulting, Information Technology, and Sales
Industries: IT Services and IT Consulting
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr