IRONTON CONSTRUCTION LLC
Client Experience Marketing Coordinator
IRONTON CONSTRUCTION LLC, San Antonio, Texas, United States, 78208
Client Experience & Marketing Coordinator
Full‑Time | In‑Office | San Antonio, TX The Client Experience & Marketing Coordinator is responsible for owning the client journey and executing brand‑forward marketing deliverables with precision, consistency, and professionalism. This role is execution‑driven, detail‑oriented, and highly accountable, supporting CKC’s white‑glove reputation while working in close partnership with the Director of Sales & Marketing. This position is not a junior or observational role. It requires independent ownership, follow‑through without reminders, and the ability to manage multiple priorities in a fast‑paced luxury environment. Reporting Structure
Reports directly to: Director of Sales & Marketing Works cross‑functionally with: Sales, Design, Construction, Operations Owner oversight as needed for brand and client experience alignment Core Responsibilities
Client Experience Ownership (Post‑Contract → 1 Year Post‑Close)
Serve as the primary point of contact for active clients, ensuring consistent, proactive, and professional communication Own the day‑to‑day client experience, anticipating needs and addressing questions before escalation Provide weekly Buildertrend updates, including progress photos and milestone communication Administer client experience surveys at defined milestones and communicate feedback internally Act as the communication bridge between clients and internal teams while respecting department ownership Maintain organized client communication records and updates in Buildertrend and Basecamp Client Milestones & Closing Experience
Coordinate and participate in key client moments:
Post‑contract “Meet the Team” introductions Groundbreaking moments Closing celebrations
Own all closing logistics, including scheduling, gifting, photography coordination, and final details Deploy closing surveys and support Google review generation Assist with preparation of client‑facing presentations, proposals, and meeting materials Marketing Execution & Brand Presence
Execute CKC’s organic social media content across Instagram, TikTok, Facebook, LinkedIn, YouTube, and Pinterest Create and publish platform‑specific content aligned with CKC’s luxury positioning and brand standards Maintain and update content calendars, ensuring timely execution Respond promptly and professionally to DMs, comments, and audience interactions Attend and support content capture days, coordinating with construction, design, and media partners Support events, realtor engagement, and brand initiatives through coordinated marketing execution Reporting, Organization & Accountability
Provide weekly analytics reports with clear, accurate data Deliver a weekly “week at a glance” plan outlining tasks, field time, and priorities Provide weekly Basecamp recaps of completed and in‑progress tasks Maintain organized digital assets across Teams, Dropbox, Pixieset, and Vimeo Follow established communication, approval, and reporting protocols consistently Required Skills & Experience
3+ years in client experience, marketing coordination, luxury real estate, design, or hospitality Exceptional written and verbal communication skills Strong attention to detail and ability to execute complete scopes of work Proven ability to manage deadlines and priorities independently Comfort working in a high‑accountability, fast‑paced environment Proficiency with Canva, social platforms, CRM/project management tools Strong aesthetic sensibility aligned with luxury brands Why Join CKC
CKC Custom Homes is a luxury custom home builder and design brand built on craftsmanship, personalization, and an elevated client experience. We are a close‑knit, collaborative team that values creativity, innovation, and delivering excellence without compromise. This role plays a pivotal part in shaping our growth, supporting sales and marketing through thoughtful strategy, and performance‑driven execution. You’ll have the opportunity to make a real impact, working with a brand that values intention, precision, and building something truly meaningful.
#J-18808-Ljbffr
Full‑Time | In‑Office | San Antonio, TX The Client Experience & Marketing Coordinator is responsible for owning the client journey and executing brand‑forward marketing deliverables with precision, consistency, and professionalism. This role is execution‑driven, detail‑oriented, and highly accountable, supporting CKC’s white‑glove reputation while working in close partnership with the Director of Sales & Marketing. This position is not a junior or observational role. It requires independent ownership, follow‑through without reminders, and the ability to manage multiple priorities in a fast‑paced luxury environment. Reporting Structure
Reports directly to: Director of Sales & Marketing Works cross‑functionally with: Sales, Design, Construction, Operations Owner oversight as needed for brand and client experience alignment Core Responsibilities
Client Experience Ownership (Post‑Contract → 1 Year Post‑Close)
Serve as the primary point of contact for active clients, ensuring consistent, proactive, and professional communication Own the day‑to‑day client experience, anticipating needs and addressing questions before escalation Provide weekly Buildertrend updates, including progress photos and milestone communication Administer client experience surveys at defined milestones and communicate feedback internally Act as the communication bridge between clients and internal teams while respecting department ownership Maintain organized client communication records and updates in Buildertrend and Basecamp Client Milestones & Closing Experience
Coordinate and participate in key client moments:
Post‑contract “Meet the Team” introductions Groundbreaking moments Closing celebrations
Own all closing logistics, including scheduling, gifting, photography coordination, and final details Deploy closing surveys and support Google review generation Assist with preparation of client‑facing presentations, proposals, and meeting materials Marketing Execution & Brand Presence
Execute CKC’s organic social media content across Instagram, TikTok, Facebook, LinkedIn, YouTube, and Pinterest Create and publish platform‑specific content aligned with CKC’s luxury positioning and brand standards Maintain and update content calendars, ensuring timely execution Respond promptly and professionally to DMs, comments, and audience interactions Attend and support content capture days, coordinating with construction, design, and media partners Support events, realtor engagement, and brand initiatives through coordinated marketing execution Reporting, Organization & Accountability
Provide weekly analytics reports with clear, accurate data Deliver a weekly “week at a glance” plan outlining tasks, field time, and priorities Provide weekly Basecamp recaps of completed and in‑progress tasks Maintain organized digital assets across Teams, Dropbox, Pixieset, and Vimeo Follow established communication, approval, and reporting protocols consistently Required Skills & Experience
3+ years in client experience, marketing coordination, luxury real estate, design, or hospitality Exceptional written and verbal communication skills Strong attention to detail and ability to execute complete scopes of work Proven ability to manage deadlines and priorities independently Comfort working in a high‑accountability, fast‑paced environment Proficiency with Canva, social platforms, CRM/project management tools Strong aesthetic sensibility aligned with luxury brands Why Join CKC
CKC Custom Homes is a luxury custom home builder and design brand built on craftsmanship, personalization, and an elevated client experience. We are a close‑knit, collaborative team that values creativity, innovation, and delivering excellence without compromise. This role plays a pivotal part in shaping our growth, supporting sales and marketing through thoughtful strategy, and performance‑driven execution. You’ll have the opportunity to make a real impact, working with a brand that values intention, precision, and building something truly meaningful.
#J-18808-Ljbffr