Barco Products
Job Summary
Our Inbound Sales Representatives are key members of our Sales and Marketing team. They play a fundamental role in ensuring delivery of first class, genuine and personalized customer experiences by addressing and supporting the business needs of each customer, and contributing to acquiring and retaining customers and achieving revenue growth objectives. They are motivated to serve new and existing customers and assist in generating additional sales revenue via outbound sales methods.
Responsibilities
Efficiently handle inbound calls and electronic communications as assigned
Manage customer and sales inquiries and provide exceptional service and sales support
Prepare quotes and shipping estimates, arrange sample requests, build proofs, enter and process orders from start to finish, etc. in order management system
Efficiently manage time to respond to customer inquiries تضن follow up on quotes and close held orders, and manage outbound calls from assigned calling campaigns
Multitask by documenting customer requests with accuracy and ensuring detail of any issues while conversing with customers
Become a product expert to ensure customers are receiving the best recommendations possible
Promote new products when applicable
Establish and own a trusted advisor relationship Vrij assigned existing and new incoming customers
Interact with decision makers, contractors, and administrators to develop customer rapport, ask probing questions to inquire about customer needs, generate interest in our products, and close sales
Educate and provide customers with our products’ benefits and features, identify upsell and cross-sell opportunities, and ensure customers are receiving the best recommendations possible
Address customer questions and concerns and overcome potential roadblocks in the sales cycle
Develop and maintain a high level of product knowledge
Achieve team goals and monthly quotas
Utilize selling skills and closing techniques learned from in-house sales training to advance customers through sales funnel and close sales from inbound channels
Duties and responsibilities are subject to change based on business needs
Requirements
High school diploma or equivalent; some college preferred
One or more years of experience in a customer service role
One or more years of demonstrated success in a sales role
Ability to multi-task in a fast-paced environment with accuracy
Genuine desire to help others, recommend products and solutions, and close sales
Excellent interpersonal, verbal and written communication skills
Demonstrate a positive, customer-centric attitude
Work well in a team environment and support team members and management
Data entry skills - alpha/numeric - type at least 40 words per minute, demonstrating speed and accuracy
Math skills – addition, subtraction, multiplication, division and percentages
Must be punctual and have good attendance
Previous experience with a CRM system is a plus
Proficient computer and phone skills are a must
Pay This position has expected OTE (on track earnings) of $50-55k per year.
Benefits
401(k) with up to 4% match, fully vested on day one!
Healthcare benefits – medical (100% employer paid medical for employee coverage HSA plan), dental, vision insurance
Life, accident and disability insurance
Paid holidays and paid time off
Medical and Dependent Savings Accounts (HSA, FSA)
Employee Assistance Program
Hybrid Work Environment – up to 1 day per week work from home after the training period and if KPIs are met
Important Details
Please note this is an onsite position at our Batavia, IL, location.
This position is not eligible forzettend visa sponsorship. Candidates must be authorized to work in the United States without the need for employer sponsorship.
Local candidates only, this position does not offer relocation.
Equal Opportunity Employer (EEO) Barco Products is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We value the unique perspectives that every individual can bring to our team. We encourage applications from individuals of all backgrounds and experiences.
Seniority Level Associate
Employment Type Full-time
Job Function Sales and Customer Service
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Responsibilities
Efficiently handle inbound calls and electronic communications as assigned
Manage customer and sales inquiries and provide exceptional service and sales support
Prepare quotes and shipping estimates, arrange sample requests, build proofs, enter and process orders from start to finish, etc. in order management system
Efficiently manage time to respond to customer inquiries تضن follow up on quotes and close held orders, and manage outbound calls from assigned calling campaigns
Multitask by documenting customer requests with accuracy and ensuring detail of any issues while conversing with customers
Become a product expert to ensure customers are receiving the best recommendations possible
Promote new products when applicable
Establish and own a trusted advisor relationship Vrij assigned existing and new incoming customers
Interact with decision makers, contractors, and administrators to develop customer rapport, ask probing questions to inquire about customer needs, generate interest in our products, and close sales
Educate and provide customers with our products’ benefits and features, identify upsell and cross-sell opportunities, and ensure customers are receiving the best recommendations possible
Address customer questions and concerns and overcome potential roadblocks in the sales cycle
Develop and maintain a high level of product knowledge
Achieve team goals and monthly quotas
Utilize selling skills and closing techniques learned from in-house sales training to advance customers through sales funnel and close sales from inbound channels
Duties and responsibilities are subject to change based on business needs
Requirements
High school diploma or equivalent; some college preferred
One or more years of experience in a customer service role
One or more years of demonstrated success in a sales role
Ability to multi-task in a fast-paced environment with accuracy
Genuine desire to help others, recommend products and solutions, and close sales
Excellent interpersonal, verbal and written communication skills
Demonstrate a positive, customer-centric attitude
Work well in a team environment and support team members and management
Data entry skills - alpha/numeric - type at least 40 words per minute, demonstrating speed and accuracy
Math skills – addition, subtraction, multiplication, division and percentages
Must be punctual and have good attendance
Previous experience with a CRM system is a plus
Proficient computer and phone skills are a must
Pay This position has expected OTE (on track earnings) of $50-55k per year.
Benefits
401(k) with up to 4% match, fully vested on day one!
Healthcare benefits – medical (100% employer paid medical for employee coverage HSA plan), dental, vision insurance
Life, accident and disability insurance
Paid holidays and paid time off
Medical and Dependent Savings Accounts (HSA, FSA)
Employee Assistance Program
Hybrid Work Environment – up to 1 day per week work from home after the training period and if KPIs are met
Important Details
Please note this is an onsite position at our Batavia, IL, location.
This position is not eligible forzettend visa sponsorship. Candidates must be authorized to work in the United States without the need for employer sponsorship.
Local candidates only, this position does not offer relocation.
Equal Opportunity Employer (EEO) Barco Products is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We value the unique perspectives that every individual can bring to our team. We encourage applications from individuals of all backgrounds and experiences.
Seniority Level Associate
Employment Type Full-time
Job Function Sales and Customer Service
#J-18808-Ljbffr