Hunt Military Communities
Resident Service Specialist
Hunt Military Communities, Havelock, North Carolina, United States, 28532
Brief Overview
The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and providing exceptional customer service to all residents. This includes but is not limited to maintaining resident files, resident quantify programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and government compliance requirements. What You Will Do
Serves as the primary point of contact for all resident related inquiries. Coordinates and assists with all resident requests with the property management team by entering work orders into YARDI. Answers resident questions and assists with resolving concerns while providing highest level hasil customer service through courteous, professional, and prompt responses to all inquiries, including following up on all interactions with residents and ensuring all items have been addressed through to resolution. Assists in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed. Administers move‑in lease documents and home inspection with resident. Coordinates move‑outs, pre‑inspection and final inspection for outgoing residents, assessing any charge for damages and delivery of the final utility bill where applicable. Monitors rental account balances where applicable, ensuring all fees and rent charges are correct in YARDI. Assists with ensuring community curb appeal and maintaining the appearances of the office, amenities, model homes and community. Conducts follow‑up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame. May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team. Participates in monthly functions held by the site to assist in resident retention. This position requires driving for the Company using either a company vehicle at any frequency from rarely to constantly; or, a personal or rental vehicle to conduct company business more than 50% of the time to perform work duties. Qualifications
High School Diploma or GED (or equivalent) required. Bachelor’s Degree in Business Administration, Property Management or other related discipline preferred. Experience working with computers and typical office software such as Email, Word, Excel and internet browsers required. Previous experience in sales preferred. Strong customer service skills. Ability to show houses which may include working in all types of weather conditions. Demonstrated ability to exercise good judgment and discretion in handling highly confidential information. Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally. Ability to handle multiple priorities with tight deadlines in a fast‑paced environment. High degree of professionalism and strong work ethic coupled with a sense of responsibility and dije required. Ability to resolve problems independently and responsibility. Reliable, self‑motivated, team player who pays close attention to detail, demonstrates strong communication, client management and business literacy skills. Effectively envisions, develops and implements new strategies to address competitive, complex business issues. Takes initiative to identify and anticipate client needs and make recommendations for implementation. DL NUMBER – Driver’s License valid and in State required. Compensation
We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications and/or experience. In addition to these factors we believe in the importance of pay equity and consider internal 우리의 external factors as part of every final offer. We also offer a generous total compensation and benefits package. Benefits
A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs and so much more. For full benefits overview visit https://www.huntmilitarycommunities.com/careers/benefits. You must be able to pass a drug test, background screen and physical abilities test/motor vehicle record check if one is required for the position. The Company and its affiliates provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and providing exceptional customer service to all residents. This includes but is not limited to maintaining resident files, resident quantify programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and government compliance requirements. What You Will Do
Serves as the primary point of contact for all resident related inquiries. Coordinates and assists with all resident requests with the property management team by entering work orders into YARDI. Answers resident questions and assists with resolving concerns while providing highest level hasil customer service through courteous, professional, and prompt responses to all inquiries, including following up on all interactions with residents and ensuring all items have been addressed through to resolution. Assists in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed. Administers move‑in lease documents and home inspection with resident. Coordinates move‑outs, pre‑inspection and final inspection for outgoing residents, assessing any charge for damages and delivery of the final utility bill where applicable. Monitors rental account balances where applicable, ensuring all fees and rent charges are correct in YARDI. Assists with ensuring community curb appeal and maintaining the appearances of the office, amenities, model homes and community. Conducts follow‑up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame. May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team. Participates in monthly functions held by the site to assist in resident retention. This position requires driving for the Company using either a company vehicle at any frequency from rarely to constantly; or, a personal or rental vehicle to conduct company business more than 50% of the time to perform work duties. Qualifications
High School Diploma or GED (or equivalent) required. Bachelor’s Degree in Business Administration, Property Management or other related discipline preferred. Experience working with computers and typical office software such as Email, Word, Excel and internet browsers required. Previous experience in sales preferred. Strong customer service skills. Ability to show houses which may include working in all types of weather conditions. Demonstrated ability to exercise good judgment and discretion in handling highly confidential information. Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally. Ability to handle multiple priorities with tight deadlines in a fast‑paced environment. High degree of professionalism and strong work ethic coupled with a sense of responsibility and dije required. Ability to resolve problems independently and responsibility. Reliable, self‑motivated, team player who pays close attention to detail, demonstrates strong communication, client management and business literacy skills. Effectively envisions, develops and implements new strategies to address competitive, complex business issues. Takes initiative to identify and anticipate client needs and make recommendations for implementation. DL NUMBER – Driver’s License valid and in State required. Compensation
We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications and/or experience. In addition to these factors we believe in the importance of pay equity and consider internal 우리의 external factors as part of every final offer. We also offer a generous total compensation and benefits package. Benefits
A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs and so much more. For full benefits overview visit https://www.huntmilitarycommunities.com/careers/benefits. You must be able to pass a drug test, background screen and physical abilities test/motor vehicle record check if one is required for the position. The Company and its affiliates provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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