University of Georgia
Position Summary
This position supports the Customer Relations Manager in ensuring smooth operations of the TPS Customer Relations Office. Responsibilities include overseeing daily functions, supervising staff, managing workflows, and addressing customer needs. The Supervisor collaborates with the Customer Relations Manager to train staff, implement policies, and maintain quality service standards.
Minimum Qualifications Bachelor’s degree in a related field or equivalent and 8 years of professional experience.
Preferred Qualifications None.
Knowledge, Skills, Abilities and Competencies
Strong leadership, communication, and customer service skills.
Ability to manage and motivate a diverse team effectively.
Competence in operational workflows, task prioritization, and problem‑solving.
Knowledge of institutional systems and procedures for transportation and parking services.
Physical Demands Sitting for extended periods of time.
Work Schedule & Location 40‑hour work week. Typical schedule is 8 AM – 5 PM, Monday‑Friday, with possible evenings and weekends. Location: Athens Area.
Duties/Responsibilities TPS Operations Support (50%)
Supervise staff to ensure timely and accurate handling of parking permits, citation payments, and visitor information services.
Coordinate with the Customer Relations Manager to optimize parking lot usage and implement system updates.
Serve as a point of contact for escalated customer inquiries or complaints.
Personnel Management (30%)
Recruit, hire, train, and supervise full‑time and temporary staff as well as student workers.
Schedule staff to ensure adequate coverage and cross‑training for peak service times.
Conduct performance evaluations and address personnel needs.
Office Administration (15%)
Oversee office supplies, IT needs, and daily reconciliation of financial transactions.
Assist in developing and enforcing office policies and procedures.
Maintain accurate records and ensure compliance with institutional and legal requirements.
Special Projects (5%)
Collaborate with management on initiatives to improve parking and transportation services.
Assist with departmental projects or events as assigned.
Credit and P-Card Policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job‑based requirements of the position applied for; andเติมเงินไทยฟรี, if applicable, a satisfactory credit check. You may also be subject to a pre‑employment drug test for positions with high‑risk responsibilities, if applicable. Please visit the UGA Background Check website.
Equal Opportunity Employer Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement The University System of Georgia is comprised of 26 institutions of higher education and learning, as well as the System Office. The USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 è.
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Minimum Qualifications Bachelor’s degree in a related field or equivalent and 8 years of professional experience.
Preferred Qualifications None.
Knowledge, Skills, Abilities and Competencies
Strong leadership, communication, and customer service skills.
Ability to manage and motivate a diverse team effectively.
Competence in operational workflows, task prioritization, and problem‑solving.
Knowledge of institutional systems and procedures for transportation and parking services.
Physical Demands Sitting for extended periods of time.
Work Schedule & Location 40‑hour work week. Typical schedule is 8 AM – 5 PM, Monday‑Friday, with possible evenings and weekends. Location: Athens Area.
Duties/Responsibilities TPS Operations Support (50%)
Supervise staff to ensure timely and accurate handling of parking permits, citation payments, and visitor information services.
Coordinate with the Customer Relations Manager to optimize parking lot usage and implement system updates.
Serve as a point of contact for escalated customer inquiries or complaints.
Personnel Management (30%)
Recruit, hire, train, and supervise full‑time and temporary staff as well as student workers.
Schedule staff to ensure adequate coverage and cross‑training for peak service times.
Conduct performance evaluations and address personnel needs.
Office Administration (15%)
Oversee office supplies, IT needs, and daily reconciliation of financial transactions.
Assist in developing and enforcing office policies and procedures.
Maintain accurate records and ensure compliance with institutional and legal requirements.
Special Projects (5%)
Collaborate with management on initiatives to improve parking and transportation services.
Assist with departmental projects or events as assigned.
Credit and P-Card Policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job‑based requirements of the position applied for; andเติมเงินไทยฟรี, if applicable, a satisfactory credit check. You may also be subject to a pre‑employment drug test for positions with high‑risk responsibilities, if applicable. Please visit the UGA Background Check website.
Equal Opportunity Employer Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement The University System of Georgia is comprised of 26 institutions of higher education and learning, as well as the System Office. The USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 è.
#J-18808-Ljbffr