BayPort Credit Union
Position Summary
The primary purpose of this position is to provide excellent member service and support to Credit Union staff members and processes. This is accomplished by participating in special projects, maintaining BayPort’s e-Branch to include online and mobile banking, bill payment, eStatements, and necessary upgrades or enhancements. The Digital Product Manager is responsible for managing the day-to-day operations and staff members Digital Product Department. Other duties may include completing NCUA evaluation forms; negotiating contracts with vendors and strategic business partners; reviewing e-service bills and invoices for completeness and accuracy; conducting audits home banking compliance; ensuring Credit Union compliance in matters such as governmental rules and regulations.
Essential Functions And Supporting Duties
Collaborate with various departments to understand member needs, pain points, and feedback, then develop strategies to enhance their overall experience with the credit union.
Coach, mentor, and develop Digital Product Representatives, ensuring performance excellence.
Lead the implementation of new features, integrations, and upgrades on the digital banking platform.
Collaborate with cross-functional teams to define project scopes, timelines, and objectives, ensuring successful project delivery.
Maintain a strong understanding of regulatory requirements and best practices related to data privacy and security within the financial industry.
Ensure that the mobile and online banking platform(s) adhere to all necessary compliance standards.
Analyze member feedback, data, and trends to continuously improve service delivery and engagement.
Qualifications And Requirements Required Education:
Bachelor’s degree in Business, Information Technology, or related field or equivalent professional experience.
Required Experience:
5-8 years of similar or related experience, including preparatory experience.
Required Knowledge:
Thorough knowledge of general credit union operational procedures to include but not limited to: member services, high understanding of confidentiality and data privacy laws.
Skills And Abilities
Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
Ability to operate a PC, adding machine, scanning and printing hardware and software, calculator, and other job-related office equipment.
Strong customer service skills to include telephone skills, well-organized and attentive to detail.
Attention to detail, to include some data analytics.
Ability to maintain current knowledge of department changes, processes, and procedures.
This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.
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Essential Functions And Supporting Duties
Collaborate with various departments to understand member needs, pain points, and feedback, then develop strategies to enhance their overall experience with the credit union.
Coach, mentor, and develop Digital Product Representatives, ensuring performance excellence.
Lead the implementation of new features, integrations, and upgrades on the digital banking platform.
Collaborate with cross-functional teams to define project scopes, timelines, and objectives, ensuring successful project delivery.
Maintain a strong understanding of regulatory requirements and best practices related to data privacy and security within the financial industry.
Ensure that the mobile and online banking platform(s) adhere to all necessary compliance standards.
Analyze member feedback, data, and trends to continuously improve service delivery and engagement.
Qualifications And Requirements Required Education:
Bachelor’s degree in Business, Information Technology, or related field or equivalent professional experience.
Required Experience:
5-8 years of similar or related experience, including preparatory experience.
Required Knowledge:
Thorough knowledge of general credit union operational procedures to include but not limited to: member services, high understanding of confidentiality and data privacy laws.
Skills And Abilities
Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
Ability to operate a PC, adding machine, scanning and printing hardware and software, calculator, and other job-related office equipment.
Strong customer service skills to include telephone skills, well-organized and attentive to detail.
Attention to detail, to include some data analytics.
Ability to maintain current knowledge of department changes, processes, and procedures.
This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.
#J-18808-Ljbffr