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Skin Laundry

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Skin Laundry, San Ramon, California, United States, 94583

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Compensation:

$23 - $26/hr + Commission Opportunities (This is what you can expect to be paid in this role. The range considers factors such as years of relative experience, cost of living/geographical area and clinic volume.)

Schedule/Availability:

Clinic Operating Hours (as posted on website subject to change) including mall holiday extended hours and weekend availability.

Ability to commute/cover other clinics:

Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed.

Physical Requirements & Environmental Conditions:

This work is performed in a retail environment and requires the ability to walk short distances and stand for long periods of time.

Must have the ability to lift and carry inventory and move clinic equipment. Regularly required to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25lbs.

Frequently talking and listening to clients in person and on phone.

Requires the ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices.

Specific vision abilities required by this job include close vision, depth perception, color vision, and ability to adjust focus.

About This Exciting Role We are looking for a dynamic and inspirational individual to support the clinic team to ensure the efficient running of the Clinic. You will use your outstanding leadership and sales skills to lead by example and provide inspirational, authentic, and personalized client service to achieve all sales and client service targets. If you are an ambitious self-starter with previous retail experience, looking for leadership development and growth, then this is the perfect role for you and the first step towards a long term and fulfilling career. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Reports To:

Clinic Manager

Qualifications

Proven retail experience, preferably within skincare and/or aesthetics

The ability to provide inspirational, authentic and personalized customer service

While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable

Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Previous experience with retail point-of-sale software, Zenoti experience is a plus!

Experience and Characteristics

Two (2) years of experience in Skin Care/Aesthetics or customer service preferred

Prioritizes customer service and has exceptional communication skills

Proficient in problem solving and finding creative solutions

Must be able to create a comfortable atmosphere for clients and team members

Attentive and a good listener

Attention to detail in following company and safety protocol

Must prioritize client safety and customer service and be able to make clinical decisions, knowing when to ask for assistance

Goal oriented and self-motivated to achieve and exceed company benchmarks for success

Willing to learn and adapt to changes quickly

Comfortable and respectful with conflict management with clients and team members

Responsibilities Include

Creating curated client experiences.

Effectively introduce and promote customized, no-downtime facials and Skin Laundry products specific to the personal skincare needs for current and prospective clients.

Educating clients on the importance of the skin care protocols.

Celebrating the success of the results our clients experience.

Championing Skin Laundry’s mission and values and how our services and products achieve these goals.

Effectively coordinating, scheduling, and rescheduling recurring and future clients.

Consistently seeking, obtaining, and converting new clients.

Supporting Store Operations Success

Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business.

Strong communication skills, ability to multitask, and comfortability with computer/clinic systems.

Establishes and maintains effective client retention processes.

Understand and utilize company reports to leverage business and share insights on best practices for performance.

Enhancing Skin Laundry Culture

Partner with clinic team to provide people-oriented, enjoyable & comfortable workplace of belonging.

Respect and support all team members individuality & provide an inclusive environment.

Understand opportunities and support the team to meet personal & clinic goals.

Maintain organizational relationships.

5 Ways We Redefine Work & Give Back to You We are committed to your growth You are our priority. Skin Laundry has a team of individuals who are responsible for building out a roadmap that makes your success and development guaranteed - as long as you are willing to put in the work.

Work/Life Harmony We believe that all our team members should be cared for as a HUMAN first and foremost. We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work.

You will be led, not managed The days of being managed are over. We believe that success comes from working alongside a People Leader who is there to support and uplift - not criticize or overlook.

Speak Up Culture Let’s face it - suffering in silence should no longer be the norm. At Skin Laundry your voice is not only heard, but VITAL to the health of the organization. You have a safe space to speak up, give feedback, and share your needs.

It’s as simple as that. We are a group of humble, kind, and self-aware individuals - there is no room for bullying, gossip, racism, or any other kind of discrimination or intolerance here.

Employee Benefits & Perks

Skin Laundry Complimentary Employee Treatment & Product Discount Program

Vacation leave, sick leave, and 10 Paid holidays

Health insurance - Medical, Dental, and Vision insurance options

401k

Flexible Spending Accounts (FSA) - Health Care and Dependent Care

Voluntary Term Life insurance for employee, spouse, and child(ren)

Employee Assistance Program (EAP)

Voluntary Accidental Death & Dismemberment (AD&D)

Voluntary Commuter Benefits

Voluntary Legal Benefits

Voluntary Group Accident insurance

Voluntary Critical Illness insurance

Voluntary Hospital Indemnity insurance

ADP LifeMart - discounted products, services, and experiences

We love hearing from anyone who is enthusiastic about transforming the skin care & beauty industry. Not sure you meet all the qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Equal Opportunity Employer At Skin Laundry, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Skin Laundry believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Accommodation Assistance Skin Laundry is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact PeopleTeam@SkinLaundry.com.

Skin Laundry will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Skin Laundry, including unsolicited resumes sent to a Skin Laundry mailing address, fax machine or email address, directly to Skin Laundry employees, or to Skin Laundry’s resume database will be considered Skin Laundry property. Skin Laundry will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Skin Laundry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

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What are your compensation expectations?

Given clinic location, can you commit to commuting to and from this location to perform your essential duties?

Do you have open availability, including nights and weekends? (this role will typically require you to work 3-4 Saturday's a month)

Is your legal first and last name listed as your first & last name on the job application? If not, please edit to match your legal name.

If you have a preferred name, please list below:

Are you currently residing (or plan to if hired) in one of the following states: AZ, CA, CO, CT, FL, GA, MA, NV, NH, NJ, NY, PA, RI, TN, TX?

Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Skin Laundry’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran"

is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran"

means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran"

means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

Armed forces service medal veteran

means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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