Wyoming Staffing
Consumer Lending Sales Specialist
The Consumer Lending Sales Specialist position is a performance-based, hands-on, customer-focused role responsible for delivering results related to individual and branch sales goals and customer expectations. Job responsibilities must be completed to comply with all federal and state regulations and adhere to company policies, procedures, and practices. This position is responsible for performing an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally. Job Responsibilities: Customer Service, Sales, Marketing & Customer Acquisition: Actively assist in meeting the center's performance metrics as defined by management. Utilize sales tools to provide an exceptional customer experience, and use sales and marketing techniques inside and outside of the branch to ensure the branch is the customer acquisition engine that drives new customer growth into storefront and online channels. Be responsible for day-to-day servicing of an ever-growing consumer loan portfolio. Present financial solutions, based on customer needs that meet their goals. Develop new relationships and maintain existing relationships while working with customers throughout the loan process and loan life cycle. Educate customers on the terms and conditions of their loans to ensure a clear understanding of the products they have selected. Effectively build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, core values, and our company's purpose. Deploy marketing efforts in the community to generate sales and customer growth, and track marketing efforts as required. Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and meet management expectations related to center performance. Adhere to the Company's policies, procedures, and all applicable state and federal regulations. Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation. Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned. Physical Requirements: Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division. Must be 18, eligible to work in the USA, and able to successfully complete all post offer screens. Full and Part-Time positions available Advance America reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is NOT an employment contract, implied or otherwise. The employment relationship remains "at will". These job requirements are subject to change to reasonably accommodate qualified individuals.
The Consumer Lending Sales Specialist position is a performance-based, hands-on, customer-focused role responsible for delivering results related to individual and branch sales goals and customer expectations. Job responsibilities must be completed to comply with all federal and state regulations and adhere to company policies, procedures, and practices. This position is responsible for performing an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally. Job Responsibilities: Customer Service, Sales, Marketing & Customer Acquisition: Actively assist in meeting the center's performance metrics as defined by management. Utilize sales tools to provide an exceptional customer experience, and use sales and marketing techniques inside and outside of the branch to ensure the branch is the customer acquisition engine that drives new customer growth into storefront and online channels. Be responsible for day-to-day servicing of an ever-growing consumer loan portfolio. Present financial solutions, based on customer needs that meet their goals. Develop new relationships and maintain existing relationships while working with customers throughout the loan process and loan life cycle. Educate customers on the terms and conditions of their loans to ensure a clear understanding of the products they have selected. Effectively build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, core values, and our company's purpose. Deploy marketing efforts in the community to generate sales and customer growth, and track marketing efforts as required. Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and meet management expectations related to center performance. Adhere to the Company's policies, procedures, and all applicable state and federal regulations. Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation. Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned. Physical Requirements: Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division. Must be 18, eligible to work in the USA, and able to successfully complete all post offer screens. Full and Part-Time positions available Advance America reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is NOT an employment contract, implied or otherwise. The employment relationship remains "at will". These job requirements are subject to change to reasonably accommodate qualified individuals.