CenterX is hiring: Procurement Content Manager in Conshohocken

* Build and own the content management strategy based on industry leading practices, enabling consistent, efficient, and compliant content management by GIP.* Establish and maintain content governance standards, templates, writing guidelines, and visual design frameworks to ensure a consistent look, tone, and structure across all procurement documents.* Serve as the steward of procurement documentation and content platforms, ensuring information is accurate, up-to-date, user-friendly, and optimized for global audiences and AI/chatbot solutions.* Oversee version control, review workflows, and archival processes to maintain a reliable “single source of truth” for procurement documentation.* Conduct periodic content quality audits to evaluate whether documents require updates, recertification, or retirement.* Serve as the custodian of procurement content across ServiceNow Knowledge , Microsoft SharePoint, Teams, Viva Engage, myBuyingHub Service Now Portal, Kaltura Video Channels, Degreed learning content, and other collaboration platforms.* Lead the curation of GIP content for internal GIP support teams and end users.* Lead the strategic consolidation of SharePoint sites and content repositories; define clear guidelines for what content belongs on which platform.* Maintain intuitive navigation structures, metadata tagging, and search-optimized organization so content is easily discoverable.* Develop and maintain process maps, workflow diagrams, and visual guides (Visio or similar tools) for all Indirect Procurement processes—including sourcing, contracting, onboarding, approvals, and purchasing.* Work with process owners within Sourcing, Operations, P2P, Legal, and Compliance to ensure documentation accurately reflects policies, system changes, and business rules.* Maintain a high-level, always-current end-to-end procurement process overview for leadership and end users.**Knowledge Article Creation & SME Collaboration** * Build and own the content management strategy based on industry leading practices, enabling consistent, efficient, and compliant content management by GIP.* Lead the curation and publish knowledge articles per the content strategy standards.* Collaborate with SMEs across sourcing, operations, IT, supplier enablement, and category teams to gather information, draft content, validate accuracy, and maintain relevance.* Support content localization, customization, and translation workflows as needed for international audiences.- Determine which content is fit for purpose for learning or video content to support.* Structure knowledge articles and documentation in formats optimized for procurement chatbots and AI tools to ingest and respond accurately.* Participate in experience testing to ensure GIP content renders as expected from AI.* Conduct periodic chatbot quality testing to validate responses, identify knowledge gaps, and adjust content accordingly.* Perform other duties as assigned.* Bachelor’s degree in Business, Supply Chain, Communications, Information Science, or related field.* Background or certification in Knowledge-Centered Service (KCS), Lean Six Sigma, CIPS, or ISM (not required but beneficial).* 3–5 years of experience in procurement operations, process documentation, technical writing, knowledge management, or a related function.* Previous experience as a knowledge manager or content owner preferred.* Previous experience using data to manage the content lifecycle and ensure healthy content preferred.* Experience supporting technology implementations, tool rollouts, or change management initiatives preferred.* Experience preparing content for AI, digital assistants, or enterprise chatbots preferred.* Exceptional writing, editing, and communication skills, with the ability to simplify complex information.* Hands-on knowledge of ServiceNow knowledge management modules.* Hands-on experience with Microsoft SharePoint, Teams, and Viva Engage for knowledge and content management.* Strong proficiency in Microsoft Visio (or Lucidchart/Miro) for workflow design and process mapping.* Curiosity, creativity, and passion for producing high-quality content in various formats (written, visual, diagrammatic).* Strong project management skills with the ability to handle multiple priorities and deadlines.* Demonstrated ability to work collaboratively across organizations and communicate with both leadership and frontline staff.* Comfortable working in fast-paced, evolving environments with high expectations for accuracy and completeness.* Familiarity with Indirect Procurement processes (sourcing events, approvals, contracting, P2P workflows) preferred.We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visitCencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.2.) **Be Wary of Unrealistic Promises:** Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers #J-18808-Ljbffr