Strategy & Operations Associate

We help category-defining brands build supply chains that scaleso they can focus on what sets them apart: crafting exceptional products and building their brand.

Operating Crew is a platform where brands architect their operational stack. We connect brands with in-house built solutions and a curated ecosystem of vetted partners. We're currently focused on the core supply chain verticalspackaging, shipping, and fulfillmentand will extend into other high-value services ranging from freight forwarding, packaging design, to inventory management.

Our team includes veterans from Warby Parker, Weee!, STONE AND STRAND, and Atomic (the venture studio behind hims & hers). We provide the operational backbone for brands generating $30M to $400M in revenue, including HULKEN, Equip, Moonbrew, FAIRE, and Tracksmith.

The Opportunity

This is the ideal role for someone who wants to build a foundation towards being a Head of Operations or Founder one day. You could say this is a mini-'chief of staff' role where you support high-stakes client work while owning internal company initiatives. You won't just be doing pure execution; you will be working closely with the team to see what it takes to build a profitable company, experiencing both the ups and downs of startup life, with the goal of eventually owning entire projects.

What You'll Work On

• Solve Operational Puzzles: Youll dig into the complex operations of our brand clients. Example: 'How do we fully understand the fulfillment process for a $75M home goods brand to not only determine the best 3PL partner, but also optimize their packaging strategy?' You will gather data from brands and partners, build cost models, and help drive towards the right solutions.
• Drive Client Workstreams: You are the glue that keeps projects moving. You will manage project timelines, ensure deliverables are met, and coordinate between clients, partners, and our internal team to ensure nothing falls through the cracks.
• Think in Business Impact: You dont just 'do work' for the sake of it; you think within our business context. We want you to ask: 'What is the highest ROI thing we can be doing right now?' and help design initiatives to help scale our business in a smart way.
• Tech-Enabled Growth: You will drive our outreach strategy. This means researching brands, tailoring messages to founders, and running campaigns using platforms like Instantly, La Growth Machine, and Clay.
• Process Design: You dont just solve a problem once; you build the system that solves it forever (or at least until it needs to be adjusted again). You will look at manual tasks and ask, 'How do we automate this with AI or better workflow design?'

A Typical Week Might Look Like...

• Monday: Lead a kickoff for a beauty brand looking for a new 3PL, then jump into the data: use AI tools to extract quoted costs from multiple RFPs, and meticulously recheck all formulas and data to ensure our recommendation is 100% accurate.Tuesday: Build and manage a complex shipping model for a supplements brand, comparing their current rates against the various carriers we have access to, helping them determine exactly how much savings they can realize. That evening: Join the team at a partner event where the co-founder of Harry's is speaking, getting to know other folks in the NYC DTC community.
• Wednesday: Drive our outbound strategy. You might use FetchFox to scrape attendee data from a DTC conference website, enrich the list, and craft personalized outreach to start building relationships with the founders we want to know.
• Thursday: Deep-dive into a packaging analysis for a supplements brand. Youll run a simulation against 300,000 historical orders to determine the optimal split between mailers and boxesbalancing breakage mitigation for glass jars with the need to minimize 'shipped air' and lower overall shipping costs.
• Friday: Join a team brainstorm on developing a partnership with a supply chain data platformstrategizing how to co-design products that add value to their brands. Wrap up with a 1:1 to review the week and share feedback.

Who You Are

• Systems Mindset: You love 'operationalizing' chaos. You understand that a great Excel model is useless if it doesn't fit into a repeatable business process.
• Analytical Agility: You don't need to be a data scientist, but you should be comfortable wrangling raw data, putting it into a structured form, and deriving insights with the help of formulas written by AI.
• Bias for Action: You see opportunities before others do. You don't wait to be told what to fix; you spot problems and immediately come up with solutions that quickly get us to results. Were a lean team so every bit of time needs to drive the business forward.
• Low Ego, High Curiosity: You are comfortable working without a playbook. Youre happy to draft a LinkedIn post one hour and debug a complex 3PL pricing model the next.
• Experience: You have 13 years of experiencewhether in consulting, banking, or startup opsand a track record of solving quantitative problems while being great at working with people.

Compensation: $65K - $90K + bonus

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Transportation, Logistics, Supply Chain and Storage

#J-18808-Ljbffr