Boston Children’s Hospital
Trust Continuous Improvement Specialist
Boston Children’s Hospital, Boston, Massachusetts, us, 02298
Position Summary/ Department Summary
Will manage one or more small cross-functional projects and/or phases of medium to large multi-disciplinary projects, all of varying priority and complexity. This role will help identify, develop, and implement process improvement initiatives and projects that result in sustainable operational improvements in business processes, increased automation, and productivity. The Specialist will report through the Operations team at the Trust and will be instrumental in keeping projects on track and ensuring deliverables meet expectations in a fast-paced, high-volume environment—that raises lifesaving funds for kids!
Key Responsibilities
Composes, edits, and delivers written and verbal communications to key project stakeholders (internal to Operations and external to customers, Fundraisers and Communication Teams)
Develops project-related deliverables with some supervision, including process workflow diagrams, PowerPoint presentations, status reports, communication plans, meeting minutes, and project plans/timelines
Facilitates customer relationships throughout the project lifecycle
Project portfolio consists of small cross-functional projects and/or phases of medium to large multi-disciplinary projects
Identifies core processes (based on data-driven analysis) for end-to-end focus and coordinates the implementation of process improvement in all areas, ideally leveraging Lean Six Sigma methodologies
Establishes baseline metrics and develops measurement plans
Completes qualitative and quantitative analytics to support project objectives. Generates actionable data that defines challenges and identifies potential solutions with limited support
Education & Minimum Qualifications
A Bachelor’s degree and a min of 2 years of experience coordinating projects is required
2 years preferred in project management or continuous improvement consulting in a complex organization
Experience
Highly organized with strong attention to detail
Ability to prioritize and manage multiple projects in a fast-paced, deadline-driven environment
Excellent communication and interpersonal skills; enjoys working collaboratively
Ability to engage a variety of stakeholders in different roles within the organization and creatively apply project management and improvement methodologies
Knowledge and ability to utilize project management methodologies
Knowledge of Lean Six Sigma methodologies and tools and ability to utilize project management tools
Ability to analyze project data to derive return on investment or value on investment
Ability to work effectively either independently or as part of a team
Strong technical skills (Excel, Microsoft)
Experience using Visio and smartsheets is preferred, but not required
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Key Responsibilities
Composes, edits, and delivers written and verbal communications to key project stakeholders (internal to Operations and external to customers, Fundraisers and Communication Teams)
Develops project-related deliverables with some supervision, including process workflow diagrams, PowerPoint presentations, status reports, communication plans, meeting minutes, and project plans/timelines
Facilitates customer relationships throughout the project lifecycle
Project portfolio consists of small cross-functional projects and/or phases of medium to large multi-disciplinary projects
Identifies core processes (based on data-driven analysis) for end-to-end focus and coordinates the implementation of process improvement in all areas, ideally leveraging Lean Six Sigma methodologies
Establishes baseline metrics and develops measurement plans
Completes qualitative and quantitative analytics to support project objectives. Generates actionable data that defines challenges and identifies potential solutions with limited support
Education & Minimum Qualifications
A Bachelor’s degree and a min of 2 years of experience coordinating projects is required
2 years preferred in project management or continuous improvement consulting in a complex organization
Experience
Highly organized with strong attention to detail
Ability to prioritize and manage multiple projects in a fast-paced, deadline-driven environment
Excellent communication and interpersonal skills; enjoys working collaboratively
Ability to engage a variety of stakeholders in different roles within the organization and creatively apply project management and improvement methodologies
Knowledge and ability to utilize project management methodologies
Knowledge of Lean Six Sigma methodologies and tools and ability to utilize project management tools
Ability to analyze project data to derive return on investment or value on investment
Ability to work effectively either independently or as part of a team
Strong technical skills (Excel, Microsoft)
Experience using Visio and smartsheets is preferred, but not required
#J-18808-Ljbffr