The J.M. Smucker Company is hiring: Website Content Coordinator - Marketing Oper

**Your Opportunity as the Website Content Coordinator - Marketing Operations**The Website Content Coordinator manages and executes website content entry in the Pimcore LTS platform and serves as the day‑to‑day bridge between business stakeholders, Creative & Design, and technical teams. This hands‑on role owns the intake of work requests, coordinates a run‑model board, and ensures content and platform needs are met efficiently. The scope also includes oversight of analytics tracking, uptime SLAs, and performance reporting in support of business goals.**Location:** Orrville, OH (Close proximity to Cleveland/Akron)**Work Arrangements:** Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires**In this role you will:****Content Entry & Quality Assurance*** Enter and update website content in Pimcore LTS with accuracy, consistency, and alignment to business requirements.* Implement domain redirects when requested and validate outcomes.* Plan and execute testing and regression testing to validate updates and maintain site integrity.**Creative & Design Collaboration*** Partner with Creative & Design to implement new design elements and copy updates requested by business customers.* Clarify acceptance criteria and ensure delivered content matches design intent across devices and viewports.**Platform Maintenance, Updates & Domain Management*** Coordinate and track regular platform updates; partner with IS and developers to validate changes and troubleshoot issues.* Work with the domain registrar to request new domains; ensure owned domains, SSL certificates, and redirects are current.* Maintain basic configuration documentation and change logs.**Work Intake & Run Model Board Management*** Manage incoming content and enhancement requests; confirm scope, priority, and required assets.* Maintain and prioritize a run model board to track work and ensure timely delivery.* Flag dependencies and risks; escalate blockers proactively.**Requirements Writing & Developer Coordination*** Document clear, actionable requirements and/or user stories for enhancement requests.* Collaborate with developers to estimate effort, prioritize tasks, schedule work, and coordinate testing/acceptance.**Stakeholder Communication*** Provide proactive status updates on request progress, timelines, and deliverables.* Facilitate alignment across business stakeholders, Creative & Design, and developers; capture decisions and next steps.**Analytics & Tracking Oversight*** Ensure Google Tag Manager tracking is implemented and functioning correctly.* Create and present quarterly analytics scorecards to business stakeholders to evaluate performance against goals (e.g., traffic, engagement, conversion).**Uptime & SLA Monitoring*** Monitor website uptime and ensure SLAs are consistently met.* Coordinate with technical teams to resolve issues promptly; report incidents and corrective actions.**The Right Place for You**We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our , and we believe in supporting every employee by meeting their physical, emotional, and financial needs.**What we are looking for:**Minimum Requirements:* 2+ years of relevant experience in website content management, digital marketing operations, or CMS administration* Hands‑on experience entering content and performing QA/testing and regression testing in a CMS (ideally Pimcore or similar).* Partnered effectively with cross‑functional teams including Creative, Design, and Development.* Written clear requirements/user stories and collaborated with developers to estimate, prioritize, and deliver enhancements.* Used Google Tag Manager and web analytics tools (e.g., Google Analytics) to validate tracking and report performance.* Managed intake and prioritized work using a run‑model board or agile tooling (e.g., Planner, Jira, Trello).* Experience with CMS platforms (Pimcore preferred; WordPress, Drupal, Sitecore or similar acceptable).* Basic HTML/CSS knowledge for troubleshooting and content formatting.* Strong organizational skills for managing intake requests and prioritizing tasks.* Excellent written and verbal communication skills for stakeholder updates and documentation.* You have a customer service mindset, but can set boundaries and keep a healthy work/life balance.* You are organized and detail-oriented, able to balance speed with accuracy while juggling multiple priorities.* You are self-directed, proactive, and able to define, prioritize and execute work independently.* You are curious, creative, willing to learn new things and apply new skills to make things better.* You are resilient and able to pivot when things change.* You desire to have an inclusive mindset and care about the people you work with.Additional skills and experience that we think would make someone successful in this role (not required):* Experience with Pimcore LTS* Understanding of SEO best practices for web content.* Experience managing domain registrations and redirects; familiarity with SSL certificates.* Knowledge of SLA monitoring or uptime tracking platforms.* Experience in a corporate or multi‑brand environment, including international teams.**Learn more about working at Smucker:****Follow us on*** Our Total Rewards benefits* Continuous opportunities to learn, grow and develop* Our continued progress to become an inclusive and diverse organization. #J-18808-Ljbffr