NETZSCH United States
Job Description
NETZSCH Premier Technologies, LLC is looking for an After Sales Coordinator to provide support to the Field Service department with scheduling, documentation, customer service and other duties to ensure efficient operation of the Service team.
Duties
Support Service Manager and Field Service Technicians with documents and knowledge to ensure they can perform their duties in a timely and efficient manner.
Maintain documentation of work in Salesforce.
Provide technical documents needed by customers for all After Sales requests.
Accept and respond to customer calls and emails and escalation to others as needed.
Open and manage Field Service cases in Salesforce.
Prepare Field Service offers.
Prepare Work Orders and Sales Orders in SAP.
Work with customers and other departments as needed to ensure all required documents are submitted for Service appointments.
Assist with Service appointments, travel arrangements and bookings.
Follow up on all Field Service cases for invoicing, ensure proper closure, ensure accurate and complete reporting.
Provide ad hoc Field Service data and reports as needed from Salesforce.
Assist with continual process improvement initiatives.
Qualifications
Excellent written and oral communication skills are required.
The ability to organize and manage multiple priorities.
Knowledge of SAP (or similar ERP system); Microsoft Office including Excel, Word and Outlook, and previous experience with Salesforce (or similar CRM).
Must have strong attention to detail, thoroughness and problem solving skills.
Must be able to work on-site in Exton, PA with the option for a hybrid (onsite/remote) schedule after training is complete.
Benefits NETZSCH offers a full benefits package to include medical, dental, vision, Life, STD, LTD, 401k with Company match, tuition reimbursement and paid time off.
Equal Opportunity Employer We are an Equal Opportunity Employer, including disability/vets.
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Duties
Support Service Manager and Field Service Technicians with documents and knowledge to ensure they can perform their duties in a timely and efficient manner.
Maintain documentation of work in Salesforce.
Provide technical documents needed by customers for all After Sales requests.
Accept and respond to customer calls and emails and escalation to others as needed.
Open and manage Field Service cases in Salesforce.
Prepare Field Service offers.
Prepare Work Orders and Sales Orders in SAP.
Work with customers and other departments as needed to ensure all required documents are submitted for Service appointments.
Assist with Service appointments, travel arrangements and bookings.
Follow up on all Field Service cases for invoicing, ensure proper closure, ensure accurate and complete reporting.
Provide ad hoc Field Service data and reports as needed from Salesforce.
Assist with continual process improvement initiatives.
Qualifications
Excellent written and oral communication skills are required.
The ability to organize and manage multiple priorities.
Knowledge of SAP (or similar ERP system); Microsoft Office including Excel, Word and Outlook, and previous experience with Salesforce (or similar CRM).
Must have strong attention to detail, thoroughness and problem solving skills.
Must be able to work on-site in Exton, PA with the option for a hybrid (onsite/remote) schedule after training is complete.
Benefits NETZSCH offers a full benefits package to include medical, dental, vision, Life, STD, LTD, 401k with Company match, tuition reimbursement and paid time off.
Equal Opportunity Employer We are an Equal Opportunity Employer, including disability/vets.
#J-18808-Ljbffr