Guest Relations Manager Job at Delano Miami Beach in Kapolei

Join to apply for the Guest Relations Manager role at Delano Miami Beach Under the general guidance of the Director of Front Office, the Guest Relations Manager is responsible for overseeing all Guest Experience functions, including managing Guest Service & Guest Relations Agents, Concierge, and VIP services. This role ensures the highest levels of hospitality and service by managing guest interactions, addressing inquiries, and resolving service issues promptly. Serving as a key representative of hotel management, the Guest Relations Manager proactively enhances the guest journey from pre-arrival to departure and collaborates closely with all hotel departments to maintain service standards that exceed brand expectations and drive overall guest satisfaction. Your Key Responsibilities Manage day-to-day operations to consistently deliver quality service that meets or exceeds customer expectations. Provide exceptional guest services that enhance satisfaction and encourage guest loyalty and retention. Identify and address guest needs by communicating effectively, offering guidance, and providing constructive feedback and coaching to team members. #J-18808-Ljbffr