FOH Server/Cashier NO LATE NIGHTS Location: Mission Viejo Mall

FOH SERVER/CASHIER JOB DESCRIPTION The FOH Server/Cashier may work in the capacity of Cashier, Expeditor, and/or Greeter. The FOH Server/ Cashier maintains consistent customer service focus always showing pride of ownership and a sense of urgency to delight the Guest. Enthusiastically greets Guests with a warm, genuine welcome. Consistently follows high standards of service. • Demonstrates strong comprehension of menu including recipes, allergens, and dietary restriction workarounds. • Processes Guest orders in person or by telephone using the POS, handle cash and credit/debit card transactions with accuracy while upholding register dialogue. • Follows all cash handling procedures, including fraud protection, and properly assigns and checks out drawers as required. • Presents food to Guests, circulates dining room for service opportunities, pre-busses, and busses tables, and greets Guests who are walking into the restaurant, standing in line, or exiting the restaurant. • Maintains clean floors, busses, and washes dishes, cleans and restocks bathrooms, wipes windows. Maintains the overall cleanliness of the restaurant. • Processes Guest orders at the register, simultaneously pour beverages, answers questions about our menu, and keep the front counter area clean and organized. • Restock the ice bin, dry clean tumblers, and glassware. • Communicates regularly and consistently with Guests and employees working in other stations (BOH and FOH) to optimize service levels. • Other tasks as assigned.

SKILLS AND QUALIFICATIONS FOH Server/Cashier must exercise the following qualities and skills: • Strong customer service personality and skills • Prior experience in a customer service or restaurant environment preferred. • Ability to remain calm under pressure in a fast-paced environment. • Reliable transportation and ability to arrive at work on time and maintain a positive attendance record. • Ability to remain calm under pressure in a fast-paced environment. • Reliable transportation and ability to arrive at work on time and maintain a positive attendance record. • Ability to work a flexible schedule, including weekends, holidays, and evenings. • Good communication, organization, and interpersonal skills to establish and maintain effective working relationships with co-workers. • Current Food Handlers Card or ServSafe Certificate. PREVIOUS EXPERIENCE • A minimum of 6 months experience as a Cashier in a hospitality or retail environment. Previous restaurant experience is preferred. #J-18808-Ljbffr