City of South Bend
Visitor Engagement Ambassador (IN, South Bend)
City of South Bend, South Bend, Indiana, us, 46626
Full Time/ Part-Time: Part Time
Exemption: Non-Exempt
Bargaining: Non-Bargaining
Division: Venues Parks and Arts, Visitor Experience
Location: Central city area, various VPA facilities
Reports to: Superintendent of Visitor Engagement
Schedule: 5 days a week and/or up to 29 hours weekly
Pay Rate: $17.00
SUMMARY The City of South Bend’s Venue Parks and Arts team is seeking a friendly, proactive, and community-oriented individual to join our team as a Visitor Engagement Ambassador. This role is essential in fostering a welcoming and vibrant atmosphere for our visitors, residents, and local business owners across our public spaces.
KEY RESPONSIBILITIES Welcoming & Wayfinding
Greet visitors and residents at key city locations, venue entry points or event spaces
Offer directions to amenities such as dining, shops, restrooms, playgrounds, or event spaces
Provide information about upcoming events, park features or local activities/dining facilities
Community Interaction & Presence
Engage with community members and visitors to provide information, assistance, and a positive experience
Seek feedback from visitors and communicate accordingly to improve experiences
Walk through business districts and public plazas to check in with shop owners
Act as a friendly, mobile presence that helps people feel safe and welcome
Event and Program Support
Assist with setup and breakdown of events as needed
Help manage lines or crowd flow during busy event times
Engage with event participants
Visible Stewardship
Collect litter while chatting with passersby
Water flowers while connecting with city visitors
Sweep sidewalks and remind people about trash/recycling efforts
Report any issues related to safety, cleanliness or infrastructure
NON-ESSENTIAL FUNCTIONS Other related duties as assigned
QUALIFICATIONS
Strong interpersonal and communication skills; enjoys engaging with the public.
Ability to work independently and as part of a team.
Reliable, punctual, and committed to creating a welcoming environment.
Previous experience in hospitality, customer service, or community engagement is a plus.
POSITION REQUIREMENTS
High School Diploma or combination of education and experience required
Physically able to perform light maintenance tasks and remain mobile throughout the shift.
Ability to perform visual inspections of facilities and patrons
Ability to learn and educate the public about city guidelines, park ordinances, and other essential materials
Requires walking, standing, and light physical activity in various weather conditions.
KNOWLEDGE, SKILLS, AND ABILITIES PREFERRED
Security, safety, de-escalation techniques, hospitality, and customer assistance.
CERTIFICATES, LICENSE, REGISTRATION
Valid Driver’s License.
EQUIPMENT
iPad, camera, custodial tools, and misc. hand tools.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and walk, and talk or hear. The employee is required to walk constantly; use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required in this job include vision and the ability to adjust focus.
WORK ENVIRONMENT The noise level in the office environment is usually quiet and moderately loud in the field. The employee is frequently exposed to cold, wet, and humid conditions. Smoke free environment.
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Exemption: Non-Exempt
Bargaining: Non-Bargaining
Division: Venues Parks and Arts, Visitor Experience
Location: Central city area, various VPA facilities
Reports to: Superintendent of Visitor Engagement
Schedule: 5 days a week and/or up to 29 hours weekly
Pay Rate: $17.00
SUMMARY The City of South Bend’s Venue Parks and Arts team is seeking a friendly, proactive, and community-oriented individual to join our team as a Visitor Engagement Ambassador. This role is essential in fostering a welcoming and vibrant atmosphere for our visitors, residents, and local business owners across our public spaces.
KEY RESPONSIBILITIES Welcoming & Wayfinding
Greet visitors and residents at key city locations, venue entry points or event spaces
Offer directions to amenities such as dining, shops, restrooms, playgrounds, or event spaces
Provide information about upcoming events, park features or local activities/dining facilities
Community Interaction & Presence
Engage with community members and visitors to provide information, assistance, and a positive experience
Seek feedback from visitors and communicate accordingly to improve experiences
Walk through business districts and public plazas to check in with shop owners
Act as a friendly, mobile presence that helps people feel safe and welcome
Event and Program Support
Assist with setup and breakdown of events as needed
Help manage lines or crowd flow during busy event times
Engage with event participants
Visible Stewardship
Collect litter while chatting with passersby
Water flowers while connecting with city visitors
Sweep sidewalks and remind people about trash/recycling efforts
Report any issues related to safety, cleanliness or infrastructure
NON-ESSENTIAL FUNCTIONS Other related duties as assigned
QUALIFICATIONS
Strong interpersonal and communication skills; enjoys engaging with the public.
Ability to work independently and as part of a team.
Reliable, punctual, and committed to creating a welcoming environment.
Previous experience in hospitality, customer service, or community engagement is a plus.
POSITION REQUIREMENTS
High School Diploma or combination of education and experience required
Physically able to perform light maintenance tasks and remain mobile throughout the shift.
Ability to perform visual inspections of facilities and patrons
Ability to learn and educate the public about city guidelines, park ordinances, and other essential materials
Requires walking, standing, and light physical activity in various weather conditions.
KNOWLEDGE, SKILLS, AND ABILITIES PREFERRED
Security, safety, de-escalation techniques, hospitality, and customer assistance.
CERTIFICATES, LICENSE, REGISTRATION
Valid Driver’s License.
EQUIPMENT
iPad, camera, custodial tools, and misc. hand tools.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and walk, and talk or hear. The employee is required to walk constantly; use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required in this job include vision and the ability to adjust focus.
WORK ENVIRONMENT The noise level in the office environment is usually quiet and moderately loud in the field. The employee is frequently exposed to cold, wet, and humid conditions. Smoke free environment.
#J-18808-Ljbffr