HCA Healthcare
Overview
Description and introduction for a work-from-home Patient Account Collections Specialist role within a 60-mile radius of an HCA Healthcare Hospital market. Location is work from home; must reside within an HCA Hospital market area. Schedule includes one mid/evening shift per week (Monday, Tuesday, Wednesday, or Thursday 11am–9pm CST) and one Saturday per month (9:00 AM–3:00 PM CST). Parallon offers a comprehensive benefits package and a total rewards program. Eligibility for benefits may vary by location. Responsibilities
Refer calls/accounts to appropriate parties based on customer inquiries. Spend approximately 90% of the day on the phone. Identify problem accounts and escalate as appropriate. Update the patient account record to reflect actions taken on the account. Work with patients and guarantors to secure payment on outstanding balances. Maintain minimum production standards and achieve passing quality review scores per unit requirements. Produce acceptable unit collection volumes and work within company attendance guidelines. Provide excellent customer service and collaborate professionally with team members and management. Qualifications
Previous call center experience preferred. Minimum of one year related experience preferred, preferably in healthcare. Experience with healthcare revenue cycle collections is preferred. Work-from-home requires high-speed internet with 25 Mbps download and 15 Mbps upload; Wi-Fi is not permitted. Ability to work uninterrupted for shift (excluding breaks/lunch). BILINGUAL is not required, but is a plus. About Parallon
Parallon provides full-service revenue cycle management and supports HCA Healthcare through various services including scheduling, registration, insurance verification, billing, collections, and more. Parallon has over 17,000 colleagues and serves a large network of hospitals and physician practices. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute. We are an equal opportunity employer and do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Description and introduction for a work-from-home Patient Account Collections Specialist role within a 60-mile radius of an HCA Healthcare Hospital market. Location is work from home; must reside within an HCA Hospital market area. Schedule includes one mid/evening shift per week (Monday, Tuesday, Wednesday, or Thursday 11am–9pm CST) and one Saturday per month (9:00 AM–3:00 PM CST). Parallon offers a comprehensive benefits package and a total rewards program. Eligibility for benefits may vary by location. Responsibilities
Refer calls/accounts to appropriate parties based on customer inquiries. Spend approximately 90% of the day on the phone. Identify problem accounts and escalate as appropriate. Update the patient account record to reflect actions taken on the account. Work with patients and guarantors to secure payment on outstanding balances. Maintain minimum production standards and achieve passing quality review scores per unit requirements. Produce acceptable unit collection volumes and work within company attendance guidelines. Provide excellent customer service and collaborate professionally with team members and management. Qualifications
Previous call center experience preferred. Minimum of one year related experience preferred, preferably in healthcare. Experience with healthcare revenue cycle collections is preferred. Work-from-home requires high-speed internet with 25 Mbps download and 15 Mbps upload; Wi-Fi is not permitted. Ability to work uninterrupted for shift (excluding breaks/lunch). BILINGUAL is not required, but is a plus. About Parallon
Parallon provides full-service revenue cycle management and supports HCA Healthcare through various services including scheduling, registration, insurance verification, billing, collections, and more. Parallon has over 17,000 colleagues and serves a large network of hospitals and physician practices. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute. We are an equal opportunity employer and do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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