McCandless Truck Center - North Las Vegas
Service Advisor
Department:
Service Reports To:
Service Manager
Overview McCandless Truck Center is one of the region’s premier Commercial Truck Sales & Leasing Dealerships, proudly serving the Las Vegas area for many years. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We’re interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers!
The Service Advisor works proactively to ensure the daily operation of the service reception, and that other service needs and expectations are met, from customer inquiry through the completion of the invoice and follow-up. This work contributes to an optimized utilization of the service shop and long profitable relations with the customer.
What We Offer:
Health Insurance - 80% of employee premiums are company paid!
Free Dental & Vision insurance for employees!
Life Insurance Policy
401(k) plan with company match
PTO and Vacation Days
Training
Fantastic Culture and Work Environment
Key Responsibilities
Proactively generate and prioritize leads
by reviewing repair history, analyzing diagnostics, contacting customers to recommend services, scheduling visits, and documenting outreach.
Drive service sales
by assessing customer needs, recommending maintenance, troubleshooting, defining required work, creating work orders, and coordinating scheduling.
Maximize shop efficiency
by planning work time, coordinating resources, arranging vendor jobs, confirming appointments with customers, and actively participating in pulse and service management meetings.
Ensure a positive customer experience
by welcoming customers, verifying appointments, performing inspections, addressing requests, offering additional services, and maintaining communication on changes or issues.
Build long‑term customer relationships
by clearly reviewing completed work, explaining deferred recommendations, suggesting future services, closing work orders, issuing invoices, booking follow‑up appointments, returning the vehicle, and capturing customer feedback.
Foster a positive and collaborative service department culture
by embracing diversity, promoting teamwork and accountability, protecting confidentiality, pursuing ongoing professional development, and contributing to business goals through active project participation and knowledge sharing.
General Knowledge and Skills You Need
Apply business acumen
to understand operational processes and drive improved service performance and profitability.
Maintain up‑to‑date product knowledge
of International and IC Bus products and services to effectively support customer needs and business processes.
Uphold safety and health standards
by following policies and procedures to ensure a safe, compliant, and sustainable work environment for all employees.
Utilize software and information technology
effectively to perform daily tasks and support service operations.
Communicate openly and respectfully with all stakeholders , fostering two‑way dialogue, building consensus, and promoting clear, honest interactions.
Deliver exceptional service
by maintaining strong client relationships and consistently meeting the needs of internal and external customers.
Take initiative and drive solutions
by addressing issues proactively and seizing opportunities.
Plan and prioritize effectively
to achieve organizational goals through efficient resource allocation.
Identify and resolve issues
efficiently, escalating complex problems as needed.
Collaborate proactively
to support a cohesive work environment and achieve shared goals.
Desired Education & Experience
High school education or equivalent
Relevant work experiences in a dealership position recommended
Further education in a relevant field
This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances dictate. We are an Equal Opportunity Employer.
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Service Reports To:
Service Manager
Overview McCandless Truck Center is one of the region’s premier Commercial Truck Sales & Leasing Dealerships, proudly serving the Las Vegas area for many years. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We’re interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers!
The Service Advisor works proactively to ensure the daily operation of the service reception, and that other service needs and expectations are met, from customer inquiry through the completion of the invoice and follow-up. This work contributes to an optimized utilization of the service shop and long profitable relations with the customer.
What We Offer:
Health Insurance - 80% of employee premiums are company paid!
Free Dental & Vision insurance for employees!
Life Insurance Policy
401(k) plan with company match
PTO and Vacation Days
Training
Fantastic Culture and Work Environment
Key Responsibilities
Proactively generate and prioritize leads
by reviewing repair history, analyzing diagnostics, contacting customers to recommend services, scheduling visits, and documenting outreach.
Drive service sales
by assessing customer needs, recommending maintenance, troubleshooting, defining required work, creating work orders, and coordinating scheduling.
Maximize shop efficiency
by planning work time, coordinating resources, arranging vendor jobs, confirming appointments with customers, and actively participating in pulse and service management meetings.
Ensure a positive customer experience
by welcoming customers, verifying appointments, performing inspections, addressing requests, offering additional services, and maintaining communication on changes or issues.
Build long‑term customer relationships
by clearly reviewing completed work, explaining deferred recommendations, suggesting future services, closing work orders, issuing invoices, booking follow‑up appointments, returning the vehicle, and capturing customer feedback.
Foster a positive and collaborative service department culture
by embracing diversity, promoting teamwork and accountability, protecting confidentiality, pursuing ongoing professional development, and contributing to business goals through active project participation and knowledge sharing.
General Knowledge and Skills You Need
Apply business acumen
to understand operational processes and drive improved service performance and profitability.
Maintain up‑to‑date product knowledge
of International and IC Bus products and services to effectively support customer needs and business processes.
Uphold safety and health standards
by following policies and procedures to ensure a safe, compliant, and sustainable work environment for all employees.
Utilize software and information technology
effectively to perform daily tasks and support service operations.
Communicate openly and respectfully with all stakeholders , fostering two‑way dialogue, building consensus, and promoting clear, honest interactions.
Deliver exceptional service
by maintaining strong client relationships and consistently meeting the needs of internal and external customers.
Take initiative and drive solutions
by addressing issues proactively and seizing opportunities.
Plan and prioritize effectively
to achieve organizational goals through efficient resource allocation.
Identify and resolve issues
efficiently, escalating complex problems as needed.
Collaborate proactively
to support a cohesive work environment and achieve shared goals.
Desired Education & Experience
High school education or equivalent
Relevant work experiences in a dealership position recommended
Further education in a relevant field
This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances dictate. We are an Equal Opportunity Employer.
#J-18808-Ljbffr