Dreyer's Grand Ice Cream, Inc
Customer Account Associate
Dreyer's Grand Ice Cream, Inc, Walnut Creek, California, United States, 94598
Are you looking to catapult your career by driving high-impact transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?
At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure-play ice cream leader. With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer’s/Edy’s, Skinny Cow, OREO®, Outshine and Frollies, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe.
Headquartered in Walnut Creek, the Bay Area’s hub for up-and-coming food trends, our DGIC team across our offices and factories is raising the bar on all things ice cream. Our growth has been tremendous in the past few years – moving from being #2 manufacturer in market to being #1 in 2024. The brands have strong investments in marketing support, quality improvements and exciting line extensions and innovation. DGIC has also been recognized by retail partners as the top manufacturer partner, winning the #1 position in the prestigious Advantage Award in 2024.
At DGIC, we don’t just hire for roles, we grow future business leaders.Here, everyone is encouraged to think like a general manager. That means owning your piece of the business, making bold decisions, and seeing the big picture. What makes us unique? You won’t just stay in your lane, you’ll get hands-on exposure to everything from Sales, Marketing and operations to Finance and Supply Chain. It’s like getting an MBA on the job (but with way more ice cream). If you’re curious, driven, and ready to learn a lot about a lot, this is the place to stretch your skills and fast-track your career.
Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you!
What to expect from Dreyer's At the heart of our culture are four core values that guide our actions and define how we work together.We Take Ownershipby staying committed from start to finish, making thoughtful decisions, and focusing our efforts on initiatives that drive growth, efficiency, and sustainability.We Do What Is Rightby prioritizing transparency, setting clear roles and responsibilities, and speaking up when something doesn’t align with our values.We Seek to Improvethrough continuous innovation, embracing feedback, and learning from both our successes and setbacks. AndWe Are Better Togetherby making decisions that benefit the whole organization, fostering inclusion through diverse perspectives, and treating everyone with fairness and respect. These values are not just ideals—they are the behaviors we live by every day.
Main Purpose of Job: Support Customer Account Managers in driving category growth in specific channels. Assist CAM's in the fundamental sales processes that drive category growth and achieve annual sales and commercial spend targets. Utilize key data and analytical tools to support key objectives. Work closely with the CAM's in the development of category driving business plans such as new item presentations, 4P focused initiatives, and other customer presentations. Where appropriate, support the CAM's in promotional planning and software execution through proper distribution tracking, promotion administration, forecasting, and deduction management. Western side of the United States is preferred, but not required.
Category Strategy
Identify insights and specific opportunities based on analysis of category reports generated by internal analytical systems and provide recommendations to the account team
Partner with corporate category team to transform shopper insights and 4Ps analytics and insights into action
Customer Strategy
Effectively manage commercial spend in trade management software system to achieve sales volume goals and trade spend goals, including administration, record keeping, tracking and follow-up
Collaborate with Sales Finance Manager on financial reconciliation on a monthly basis
Responsible for timely and effective communication of customer/category and forecast information
Create customer presentations, develop/customize category plan-based selling stories regarding assortment, new items, pricing, promotions, display/merchandising tactics, analyses and plans
Win at Retail
Participate in the development of Customer Category Business Plan(s) with customer(s). Work with customer personnel to drive the execution of the customer category plan
Key Experiences
A minimum of 1-2 years of experience in retail sales preferred
Demonstrates a detailed understanding of sales fundamentals and reporting tools
Proficiency in Excel and PowerPoint, strong presentation skills
Have good working knowledge of Consumer Packaged Goods (CPG) industry as well as channel of trade customer base in Grocery, Mass, Club, Value, and E-Commerce.
Strong interpersonal skills, both oral and written, strong judgement in decision-making, good problem solving skills, thinks strategically, and customer service oriented
Doesn’t hesitate to act and takes the initiative to execute with minimal supervision
Challenges current processes, generating innovative suggestions that improve performance even beyond own role
Takes immediate action to problem or potential issues, ensuring partners are accurately communicated to about the potential impact
Able to influence without authority and prioritize tasks independently
Puts in persistent and if necessary, extra effort to accomplish goals and maintain a high level of efficiency
Seeks opportunities to collaborate and identify process improvements
The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The pay scale disclosed below has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Dreyer’s Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is between $60,000 and $80,000 per year.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure-play ice cream leader. With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer’s/Edy’s, Skinny Cow, OREO®, Outshine and Frollies, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe.
Headquartered in Walnut Creek, the Bay Area’s hub for up-and-coming food trends, our DGIC team across our offices and factories is raising the bar on all things ice cream. Our growth has been tremendous in the past few years – moving from being #2 manufacturer in market to being #1 in 2024. The brands have strong investments in marketing support, quality improvements and exciting line extensions and innovation. DGIC has also been recognized by retail partners as the top manufacturer partner, winning the #1 position in the prestigious Advantage Award in 2024.
At DGIC, we don’t just hire for roles, we grow future business leaders.Here, everyone is encouraged to think like a general manager. That means owning your piece of the business, making bold decisions, and seeing the big picture. What makes us unique? You won’t just stay in your lane, you’ll get hands-on exposure to everything from Sales, Marketing and operations to Finance and Supply Chain. It’s like getting an MBA on the job (but with way more ice cream). If you’re curious, driven, and ready to learn a lot about a lot, this is the place to stretch your skills and fast-track your career.
Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you!
What to expect from Dreyer's At the heart of our culture are four core values that guide our actions and define how we work together.We Take Ownershipby staying committed from start to finish, making thoughtful decisions, and focusing our efforts on initiatives that drive growth, efficiency, and sustainability.We Do What Is Rightby prioritizing transparency, setting clear roles and responsibilities, and speaking up when something doesn’t align with our values.We Seek to Improvethrough continuous innovation, embracing feedback, and learning from both our successes and setbacks. AndWe Are Better Togetherby making decisions that benefit the whole organization, fostering inclusion through diverse perspectives, and treating everyone with fairness and respect. These values are not just ideals—they are the behaviors we live by every day.
Main Purpose of Job: Support Customer Account Managers in driving category growth in specific channels. Assist CAM's in the fundamental sales processes that drive category growth and achieve annual sales and commercial spend targets. Utilize key data and analytical tools to support key objectives. Work closely with the CAM's in the development of category driving business plans such as new item presentations, 4P focused initiatives, and other customer presentations. Where appropriate, support the CAM's in promotional planning and software execution through proper distribution tracking, promotion administration, forecasting, and deduction management. Western side of the United States is preferred, but not required.
Category Strategy
Identify insights and specific opportunities based on analysis of category reports generated by internal analytical systems and provide recommendations to the account team
Partner with corporate category team to transform shopper insights and 4Ps analytics and insights into action
Customer Strategy
Effectively manage commercial spend in trade management software system to achieve sales volume goals and trade spend goals, including administration, record keeping, tracking and follow-up
Collaborate with Sales Finance Manager on financial reconciliation on a monthly basis
Responsible for timely and effective communication of customer/category and forecast information
Create customer presentations, develop/customize category plan-based selling stories regarding assortment, new items, pricing, promotions, display/merchandising tactics, analyses and plans
Win at Retail
Participate in the development of Customer Category Business Plan(s) with customer(s). Work with customer personnel to drive the execution of the customer category plan
Key Experiences
A minimum of 1-2 years of experience in retail sales preferred
Demonstrates a detailed understanding of sales fundamentals and reporting tools
Proficiency in Excel and PowerPoint, strong presentation skills
Have good working knowledge of Consumer Packaged Goods (CPG) industry as well as channel of trade customer base in Grocery, Mass, Club, Value, and E-Commerce.
Strong interpersonal skills, both oral and written, strong judgement in decision-making, good problem solving skills, thinks strategically, and customer service oriented
Doesn’t hesitate to act and takes the initiative to execute with minimal supervision
Challenges current processes, generating innovative suggestions that improve performance even beyond own role
Takes immediate action to problem or potential issues, ensuring partners are accurately communicated to about the potential impact
Able to influence without authority and prioritize tasks independently
Puts in persistent and if necessary, extra effort to accomplish goals and maintain a high level of efficiency
Seeks opportunities to collaborate and identify process improvements
The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The pay scale disclosed below has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Dreyer’s Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is between $60,000 and $80,000 per year.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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