Different Technologies Pty Ltd.
Salesforce Consultant Customer Success
Different Technologies Pty Ltd., Chicago, Illinois, United States, 60290
Salesforce Business Consultant – Customer Success Team
Location
Chicago
Company SMBHD (www.smbhd.com)
Who We Are SMBHD is a boutique Salesforce consulting firm with little interest in big-corporation bureaucracy or over-the-shoulder micromanagement. We’re looking for
self-starting, self-managing team members
who use their Salesforce expertise to solve real business challenges with a healthy dose of business savvy and human empathy.
We specialize in helping
small and mid-sized businesses
craft customized Salesforce solutions tailored to their unique needs. If you’re curious, driven, and excited to make an impact without the red tape, you’ll fit right in.
About the Role We are seeking a motivated
Salesforce Business Consultant
with
1–2 years of hands-on Salesforce experience
to join our Customer Success team. In this role, you’ll support clients post-implementation by delivering ongoing assistance, enhancements, and small-to-mid-sized projects across a variety of Salesforce products, including
Sales Cloud, Service Cloud, Experience Cloud, Account Engagement (Pardot), and Field Service .
As a member of our Customer Success team, you’ll help clients adopt, grow, and expand their Salesforce environments. You’ll gain exposure to multiple industries and Salesforce clouds while building your skills in a fast-paced, supportive environment.
What You’ll Do
Meet with SMBHD clients to understand their business processes and how Salesforce supports them.
Partner with senior team members to brainstorm and demonstrate the “Art of the Possible.”
Translate requirements into functional Salesforce configurations, including:
Building and customizing
standard and custom objects ,
Creating
flows, automations, and validation rules ,
Managing
permission sets, roles, and security models .
Execute
data loading and migration
using Salesforce and third-party tools.
Conduct initial testing of configurations to ensure they are fully functional.
Work closely with other Customer Success team members to deliver high-quality client outcomes.
What You Bring
Bachelor’s degree in a related field
or equivalent experience .
1–2 years
of Salesforce experience in an analyst, administrator, or consultant capacity.
Demonstrated experience with
functional configuration
(objects, flows, permissions, automation).
Strong skills in
Microsoft Excel
and comfort with
data sets, imports, and transformations .
Excellent analytical skills and attention to detail.
Strong written and verbal communication skills with a client-focused mindset.
Bonus Points
Direct experience with
Field Service
or
Account Engagement (Pardot) .
Salesforce Administrator or other Salesforce certifications.
What We Offer
Medical, Dental, Vision & Disability Insurance
401(k) with
6% match
(no vesting period)
A collaborative, supportive team passionate about Salesforce and client success
Opportunities for continued learning and certification support
Our Core Values
Get S*&% Done.
Be Smart, Creative, and Curious.
Be Compassionate Towards Everyone.
Come to Work Positive and Excited.
Be Collaborative with Sharp Elbows.
#J-18808-Ljbffr
Company SMBHD (www.smbhd.com)
Who We Are SMBHD is a boutique Salesforce consulting firm with little interest in big-corporation bureaucracy or over-the-shoulder micromanagement. We’re looking for
self-starting, self-managing team members
who use their Salesforce expertise to solve real business challenges with a healthy dose of business savvy and human empathy.
We specialize in helping
small and mid-sized businesses
craft customized Salesforce solutions tailored to their unique needs. If you’re curious, driven, and excited to make an impact without the red tape, you’ll fit right in.
About the Role We are seeking a motivated
Salesforce Business Consultant
with
1–2 years of hands-on Salesforce experience
to join our Customer Success team. In this role, you’ll support clients post-implementation by delivering ongoing assistance, enhancements, and small-to-mid-sized projects across a variety of Salesforce products, including
Sales Cloud, Service Cloud, Experience Cloud, Account Engagement (Pardot), and Field Service .
As a member of our Customer Success team, you’ll help clients adopt, grow, and expand their Salesforce environments. You’ll gain exposure to multiple industries and Salesforce clouds while building your skills in a fast-paced, supportive environment.
What You’ll Do
Meet with SMBHD clients to understand their business processes and how Salesforce supports them.
Partner with senior team members to brainstorm and demonstrate the “Art of the Possible.”
Translate requirements into functional Salesforce configurations, including:
Building and customizing
standard and custom objects ,
Creating
flows, automations, and validation rules ,
Managing
permission sets, roles, and security models .
Execute
data loading and migration
using Salesforce and third-party tools.
Conduct initial testing of configurations to ensure they are fully functional.
Work closely with other Customer Success team members to deliver high-quality client outcomes.
What You Bring
Bachelor’s degree in a related field
or equivalent experience .
1–2 years
of Salesforce experience in an analyst, administrator, or consultant capacity.
Demonstrated experience with
functional configuration
(objects, flows, permissions, automation).
Strong skills in
Microsoft Excel
and comfort with
data sets, imports, and transformations .
Excellent analytical skills and attention to detail.
Strong written and verbal communication skills with a client-focused mindset.
Bonus Points
Direct experience with
Field Service
or
Account Engagement (Pardot) .
Salesforce Administrator or other Salesforce certifications.
What We Offer
Medical, Dental, Vision & Disability Insurance
401(k) with
6% match
(no vesting period)
A collaborative, supportive team passionate about Salesforce and client success
Opportunities for continued learning and certification support
Our Core Values
Get S*&% Done.
Be Smart, Creative, and Curious.
Be Compassionate Towards Everyone.
Come to Work Positive and Excited.
Be Collaborative with Sharp Elbows.
#J-18808-Ljbffr