U.S. Environmental Rental Corporation
Customer Service - Inside Sales Representative
U.S. Environmental Rental Corporation, Mercerville-Hamilton Square, New Jersey, United States
Objective
Customer service is not just central to our product-it's what sets us apart from others. Our team takes pride in being quick to respond and inventive in finding solutions. That's why Customer Service Representatives need to be approachable, tactful, and well‑organized. They collaborate with clients and colleagues across the company to make sure orders are processed accurately and promptly. A positive attitude and eagerness to learn about our equipment—such as its specifications, uses, and upkeep—are essential qualities for every Customer Service Representative.
At USERC, the Customer Service & Inside Sales Representative plays a distinctive role. In addition to the typical responsibilities of a CSR, this individual supports the NJ Senior Relationship Manager by coordinating special projects, preparing quotes, and following up as needed. They may also visit clients independently or alongside the NJ Senior Relationship Manager.
Essential CSR Responsibilities
Respond to incoming calls and communicate with clients and associates regarding inquiries, orders, and when necessary, direct calls to the appropriate department.
Accurately enter and print new orders, processing modifications including cancellations, additions, subtractions, transfers, and rental terminations as required.
Input order details into the company's operating software—Alert IMS.
Relay essential information to technical, sales, purchasing, and delivery/shipping teams using suitable communication methods, including in‑person meetings, internal phone calls, email, or video conferencing.
Conduct follow‑up communications with clients to provide updates or request documents, order confirmations, quotations, or other necessary information.
Coordinate the inter‑office transfer of equipment.
Support inventory and accounting personnel to ensure accurate recording of inventory transactions.
Perform all assigned tasks diligently and professionally as directed.
Essential ISR Responsibilities
Respond to client emails and calls for the NJ Sales Rep.
Prepare quotes for rentals and product sales for the NJ Sales Rep.
Place purchase orders, arrange delivery, and send contracts for billing.
Organize marketing initiatives like giveaways, trainings, and luncheons.
Pursue and develop leads.
Gather customer feedback.
Qualifications & Requirements
High school diploma
Excellent verbal and written communication skills
Familiarity with Microsoft Office products: Word, Excel, and Outlook
Preferred Experience, Skills & Abilities
Experience in customer service or sales
Knowledge of environmental sciences
Familiarity with environmental equipment
Interest in, or willingness to learn about, environmental technology and its applications
Job Information Reports To:
Customer Service Manager (Office Manager) & Sales Relationship Specialist
Position Type:
Non-Exempt
Full‑time / part‑time
Fulltime
Travel Required:
Up to 15 days per year
Level / Salary Range:
$24/hourly
Level:
Entry
This position is part of our flexible work team.
All flexible work team members must be willing to receive cross‑training and be able to perform the essential tasks of other flexible work team positions when reasonably requested.
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
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At USERC, the Customer Service & Inside Sales Representative plays a distinctive role. In addition to the typical responsibilities of a CSR, this individual supports the NJ Senior Relationship Manager by coordinating special projects, preparing quotes, and following up as needed. They may also visit clients independently or alongside the NJ Senior Relationship Manager.
Essential CSR Responsibilities
Respond to incoming calls and communicate with clients and associates regarding inquiries, orders, and when necessary, direct calls to the appropriate department.
Accurately enter and print new orders, processing modifications including cancellations, additions, subtractions, transfers, and rental terminations as required.
Input order details into the company's operating software—Alert IMS.
Relay essential information to technical, sales, purchasing, and delivery/shipping teams using suitable communication methods, including in‑person meetings, internal phone calls, email, or video conferencing.
Conduct follow‑up communications with clients to provide updates or request documents, order confirmations, quotations, or other necessary information.
Coordinate the inter‑office transfer of equipment.
Support inventory and accounting personnel to ensure accurate recording of inventory transactions.
Perform all assigned tasks diligently and professionally as directed.
Essential ISR Responsibilities
Respond to client emails and calls for the NJ Sales Rep.
Prepare quotes for rentals and product sales for the NJ Sales Rep.
Place purchase orders, arrange delivery, and send contracts for billing.
Organize marketing initiatives like giveaways, trainings, and luncheons.
Pursue and develop leads.
Gather customer feedback.
Qualifications & Requirements
High school diploma
Excellent verbal and written communication skills
Familiarity with Microsoft Office products: Word, Excel, and Outlook
Preferred Experience, Skills & Abilities
Experience in customer service or sales
Knowledge of environmental sciences
Familiarity with environmental equipment
Interest in, or willingness to learn about, environmental technology and its applications
Job Information Reports To:
Customer Service Manager (Office Manager) & Sales Relationship Specialist
Position Type:
Non-Exempt
Full‑time / part‑time
Fulltime
Travel Required:
Up to 15 days per year
Level / Salary Range:
$24/hourly
Level:
Entry
This position is part of our flexible work team.
All flexible work team members must be willing to receive cross‑training and be able to perform the essential tasks of other flexible work team positions when reasonably requested.
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
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