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Barchester Healthcare

Customer Relationship Manager

Barchester Healthcare, Lakeside, Florida, United States

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Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first‑class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry‑leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE

Attractive salary, alongside a competitive commission structure

Access to a range of retail and leisure discounts

Access to a range of wellbeing support and Best Doctors Service

Opportunity to develop within a hugely supportive team

RESPONSIBILITIES

Managing enquiries to improve the conversion rates and achieve occupancy targets

Excellent communication skills

Networking within the local community to raise the profile of the home and generate enquiries

Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy

Identifying opportunities to improve sales and marketing performance

NEED TO HAVE

Have proven sales and marketing experience preferably in healthcare but not essential

Have the ability to analyse data on Salesforce or similar CRM application

Be self‑motivated and target driven

Have interpersonal and professional qualities

Confident user of Microsoft Office (Excel/PowerPoint)

Full UK driving licence

NEED TO DO

Represent Barchester and our state‑of‑the‑art home in a friendly and professional manner

Responsible for all sales activity for the home

Talking to potential new residents over the phone, and providing informative and welcoming tours of the home

Engage with residents and relatives to understand their experience and requirements

Respond to sales enquiries

Actively generate leads and identify local marketing opportunities

Maintain a contacts database

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

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