Connecteam
Customer Success Development Representative (CSDR)
Connecteam, New York, New York, United States
Customer Success Development Representative (CSDR)
G&A | Georgia, United States
About Connecteam Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce – the deskless employees.
Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
About the Role As a Customer Success Development Representative (CSDR) at Connecteam, you’ll play a critical role in shaping our customers’ first experience after purchase.
This is a post-sale, customer-focused role. You’ll work exclusively with new paying customers, reaching out as soon as they convert to schedule their first onboarding session with our Customer Success onboarding team. Your mission is to ensure customers get started the right way, understanding their needs, positioning the value of onboarding, and setting them up for long-term success with Connecteam.
What You’ll Do
Proactively reach out to new paying customers via phone, email, and text to schedule their first onboarding session
Manage your pipeline in HubSpot CRM, keeping records accurate and up to date
Review customer details in HubSpot to understand their business, use case, and how to tailor each conversation
Book onboarding sessions for the Customer Success onboarding team, ensuring smooth and accurate handoffs
Follow a structured outreach and call script while confidently handling basic questions and objections
Partner closely with the Customer Success onboarding team to share feedback, improve processes, and optimize customer handoffs
Increase engagement with new paying customers to ensure the majority successfully connect with the onboarding team.
What You’ll Bring
High motivation, strong work ethic, and a willingness to learn
Comfort speaking with customers over the phone and building rapport
Strong communication skills and the ability to follow a script while sounding natural and confident
Ability to understand customer needs and explain the value of onboarding in a clear, friendly way
Organized and detail-oriented, with the ability to manage tasks and pipeline activity in a CRM
A quick learner who thrives in a fast-paced startup environment
Resilience and adaptability when handling objections or unresponsive customers
No prior SaaS or sales experience required , we’ll got you!
Comfortable working US business hours: Monday–Friday, remotely –
MUST
Joining Connecteam Is The Smart Move
We build our people up. Every team member is treated as a long-term investment, with ongoing training and development.
We make an impact. Our platform helps businesses communicate, operate, and manage their deskless workforce effectively.
We get the job done. We’re passionate, driven, and focused on delivering real value to our customers.
We have fun. From weekly happy hours to holiday parties, we enjoy working together (and good food, of course).
Everyone is welcome. We’re committed to creating a supportive, inclusive environment where everyone can thrive.
Paid time off for vacation, sick days.
401k
$60,000 USD
Together we will shape the future of work! #J-18808-Ljbffr
About Connecteam Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce – the deskless employees.
Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
About the Role As a Customer Success Development Representative (CSDR) at Connecteam, you’ll play a critical role in shaping our customers’ first experience after purchase.
This is a post-sale, customer-focused role. You’ll work exclusively with new paying customers, reaching out as soon as they convert to schedule their first onboarding session with our Customer Success onboarding team. Your mission is to ensure customers get started the right way, understanding their needs, positioning the value of onboarding, and setting them up for long-term success with Connecteam.
What You’ll Do
Proactively reach out to new paying customers via phone, email, and text to schedule their first onboarding session
Manage your pipeline in HubSpot CRM, keeping records accurate and up to date
Review customer details in HubSpot to understand their business, use case, and how to tailor each conversation
Book onboarding sessions for the Customer Success onboarding team, ensuring smooth and accurate handoffs
Follow a structured outreach and call script while confidently handling basic questions and objections
Partner closely with the Customer Success onboarding team to share feedback, improve processes, and optimize customer handoffs
Increase engagement with new paying customers to ensure the majority successfully connect with the onboarding team.
What You’ll Bring
High motivation, strong work ethic, and a willingness to learn
Comfort speaking with customers over the phone and building rapport
Strong communication skills and the ability to follow a script while sounding natural and confident
Ability to understand customer needs and explain the value of onboarding in a clear, friendly way
Organized and detail-oriented, with the ability to manage tasks and pipeline activity in a CRM
A quick learner who thrives in a fast-paced startup environment
Resilience and adaptability when handling objections or unresponsive customers
No prior SaaS or sales experience required , we’ll got you!
Comfortable working US business hours: Monday–Friday, remotely –
MUST
Joining Connecteam Is The Smart Move
We build our people up. Every team member is treated as a long-term investment, with ongoing training and development.
We make an impact. Our platform helps businesses communicate, operate, and manage their deskless workforce effectively.
We get the job done. We’re passionate, driven, and focused on delivering real value to our customers.
We have fun. From weekly happy hours to holiday parties, we enjoy working together (and good food, of course).
Everyone is welcome. We’re committed to creating a supportive, inclusive environment where everyone can thrive.
Paid time off for vacation, sick days.
401k
$60,000 USD
Together we will shape the future of work! #J-18808-Ljbffr