Orveon group
NYC Office
Headquarters
579 5th Ave
10th Floor
New York, NY 10110, USA
Orveon is a new kind of beauty company launched in December 2021 when we acquired our three iconic brands - bareMinerals, BUXOM, and Laura Mercier. With more than 600 associates, operating in 40+ countries, we're truly a global business. Our headquarters are in New York, with additional locations in major cities worldwide.
We love our brands and are embarking on a powerful shift: To change how the world thinks about beauty. We are a collective of premium and prestige beauty brands committed to making beauty better and creating consumer love.
People here are passionate, innovative, and thoughtful. This is an inspirational group of talented people, working together to build something better. We are looking for the best talent to join us on that journey. We believe we can accomplish more when we move as one.
About The Role The SMS Email Coordinator is a detail-oriented and highly organized role responsible for supporting the day-to-day execution and optimization of digital commerce operations across CRM, onsite experiences, and supporting platforms. This role partners closely with Ecommerce, CRM, Brand, Technology, and external vendors to ensure seamless execution of email and SMS campaigns, site personalization initiatives, and loyalty operations.
The ideal candidate brings a strong operational mindset, excels in quality assurance and testing, and is comfortable managing multiple systems and workflows to ensure a best-in-class customer experience across digital touchpoints.
Primary Responsibilities Digital Campaign & Platform Execution
Support the execution of digital campaigns across email, SMS, and related CRM channels, ensuring accurate setup, testing, and on-time deployment.
Assist with operational support for onsite personalization and customer journey initiatives in partnership with CRM and brand teams.
Perform comprehensive quality assurance across CRM campaigns and digital experiences, validating links, creative, personalization logic, data integrity, and tracking.
Identify, document, and troubleshoot issues across platforms, escalating to internal teams or vendors as needed to ensure timely resolution.
CRM & Marketing Technology Operations
Serve as day-to-day operational support for CRM & Loyalty platforms and related tools, ensuring systems are functioning as expected and aligned with business needs.
Partner with internal stakeholders to support enhancements, configuration updates, and process improvements across CRM and marketing technology platforms.
Act as a primary operational contact for select digital vendors, coordinating requests, managing tickets, and tracking progress to resolution.
Collaborate with vendors to understand platform capabilities, upcoming releases, and best practices to support operational excellence.
Support the execution and optimization of automated email and SMS triggers, monitoring performance and assisting with enhancements to improve engagement and conversion.
Assist in implementing segmentation and personalization strategies across CRM and onsite experiences.
Loyalty Program Operations
Provide operational support for the loyalty platform, including testing, configuration updates, and ongoing optimization initiatives.
Assist with roadmap execution and coordination across teams to ensure loyalty features are launched smoothly and perform as intended.
Data, Reporting & Operational Insights
Gather and organize performance data related to CRM, digital campaigns, and loyalty initiatives.
Support reporting efforts and help identify trends, risks, and opportunities for optimization.
Cross-Functional Collaboration
Work closely with Ecommerce Operations, Brand, Technology, Customer Service, and external agencies to ensure alignment and smooth execution of digital initiatives.
Support documentation of processes, workflows, and operational best practices to improve efficiency and scalability.
Qualifications Required:
Experience supporting digital or ecommerce operations, CRM, or marketing technology platforms (e.g., Cordial, Shopify, Yotpo, or similar).
Strong attention to detail with demonstrated experience in QA, testing, and validation of digital campaigns or site functionality.
Ability to manage multiple initiatives simultaneously while meeting deadlines in a fast-paced environment.
Strong communication skills and the ability to work cross-functionally with both technical and non-technical teams.
Analytical mindset with experience reviewing performance metrics and operational data.
Preferred:
Experience in ecommerce, beauty, or consumer goods industries.
Familiarity with CRM personalization, automation, and customer journey concepts.
Basic understanding of HTML/CSS for email or onsite content troubleshooting.
Experience working with third-party vendors and support ticketing workflows.
What Orveon Offers You You are a creator of Orveon's success and your own. This is a rare opportunity to share your voice, accelerate your career, drive innovation and fostering growth. We’re a human sized company so your work will have a big impact on the organization. We invest in the well-being of our Orveoners – both personally and professionally and provide tailored benefits to support all of you, such as:
“Hybrid First” Model –3 days in office with 2 work from home
“Work From Anywhere” –Freedom to work six weeks annually from the location of your choice.
Complimentary Products –Free and discounted products on new releases and fan-favorites.
Professional Development –Exposure to senior leadership, learning and development programs, and career advancement opportunities.
Community Engagement –Volunteer opportunities in the communities in which we live and work.
Time-Off –Generous PTO, 14 company-paid holidays, parental leave, and flexible Summer Fridays.
401(k) –Retirement plan through a 401(k) with 100% match on the first 4% contribution.
Pay Transparency Pay Transparency- One of our values is Stark Honesty and the following represents a good faith estimate of the compensation range for this position.
At Orveon Global, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.
The pay range for this position is $51,500 $64,500. Supplemented with all the amazing benefits above for full-time employees!
Opportunities and Accommodations (Global) Orveon is deeply committed to building a workplace and global community where inclusion is not only valued but prioritized. Find out more on our careers page.
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Orveon Global Recruiters/HR. Please confirm that the person you are working with has an @orveonglobal.com email address. Additionally, Orveon Global does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit the Orveon Global Careers Site at https://www.orveonglobal.com/career to verify the posting and apply though our secure online portal.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Orveon is a new kind of beauty company launched in December 2021 when we acquired our three iconic brands - bareMinerals, BUXOM, and Laura Mercier. With more than 600 associates, operating in 40+ countries, we're truly a global business. Our headquarters are in New York, with additional locations in major cities worldwide.
We love our brands and are embarking on a powerful shift: To change how the world thinks about beauty. We are a collective of premium and prestige beauty brands committed to making beauty better and creating consumer love.
People here are passionate, innovative, and thoughtful. This is an inspirational group of talented people, working together to build something better. We are looking for the best talent to join us on that journey. We believe we can accomplish more when we move as one.
About The Role The SMS Email Coordinator is a detail-oriented and highly organized role responsible for supporting the day-to-day execution and optimization of digital commerce operations across CRM, onsite experiences, and supporting platforms. This role partners closely with Ecommerce, CRM, Brand, Technology, and external vendors to ensure seamless execution of email and SMS campaigns, site personalization initiatives, and loyalty operations.
The ideal candidate brings a strong operational mindset, excels in quality assurance and testing, and is comfortable managing multiple systems and workflows to ensure a best-in-class customer experience across digital touchpoints.
Primary Responsibilities Digital Campaign & Platform Execution
Support the execution of digital campaigns across email, SMS, and related CRM channels, ensuring accurate setup, testing, and on-time deployment.
Assist with operational support for onsite personalization and customer journey initiatives in partnership with CRM and brand teams.
Perform comprehensive quality assurance across CRM campaigns and digital experiences, validating links, creative, personalization logic, data integrity, and tracking.
Identify, document, and troubleshoot issues across platforms, escalating to internal teams or vendors as needed to ensure timely resolution.
CRM & Marketing Technology Operations
Serve as day-to-day operational support for CRM & Loyalty platforms and related tools, ensuring systems are functioning as expected and aligned with business needs.
Partner with internal stakeholders to support enhancements, configuration updates, and process improvements across CRM and marketing technology platforms.
Act as a primary operational contact for select digital vendors, coordinating requests, managing tickets, and tracking progress to resolution.
Collaborate with vendors to understand platform capabilities, upcoming releases, and best practices to support operational excellence.
Support the execution and optimization of automated email and SMS triggers, monitoring performance and assisting with enhancements to improve engagement and conversion.
Assist in implementing segmentation and personalization strategies across CRM and onsite experiences.
Loyalty Program Operations
Provide operational support for the loyalty platform, including testing, configuration updates, and ongoing optimization initiatives.
Assist with roadmap execution and coordination across teams to ensure loyalty features are launched smoothly and perform as intended.
Data, Reporting & Operational Insights
Gather and organize performance data related to CRM, digital campaigns, and loyalty initiatives.
Support reporting efforts and help identify trends, risks, and opportunities for optimization.
Cross-Functional Collaboration
Work closely with Ecommerce Operations, Brand, Technology, Customer Service, and external agencies to ensure alignment and smooth execution of digital initiatives.
Support documentation of processes, workflows, and operational best practices to improve efficiency and scalability.
Qualifications Required:
Experience supporting digital or ecommerce operations, CRM, or marketing technology platforms (e.g., Cordial, Shopify, Yotpo, or similar).
Strong attention to detail with demonstrated experience in QA, testing, and validation of digital campaigns or site functionality.
Ability to manage multiple initiatives simultaneously while meeting deadlines in a fast-paced environment.
Strong communication skills and the ability to work cross-functionally with both technical and non-technical teams.
Analytical mindset with experience reviewing performance metrics and operational data.
Preferred:
Experience in ecommerce, beauty, or consumer goods industries.
Familiarity with CRM personalization, automation, and customer journey concepts.
Basic understanding of HTML/CSS for email or onsite content troubleshooting.
Experience working with third-party vendors and support ticketing workflows.
What Orveon Offers You You are a creator of Orveon's success and your own. This is a rare opportunity to share your voice, accelerate your career, drive innovation and fostering growth. We’re a human sized company so your work will have a big impact on the organization. We invest in the well-being of our Orveoners – both personally and professionally and provide tailored benefits to support all of you, such as:
“Hybrid First” Model –3 days in office with 2 work from home
“Work From Anywhere” –Freedom to work six weeks annually from the location of your choice.
Complimentary Products –Free and discounted products on new releases and fan-favorites.
Professional Development –Exposure to senior leadership, learning and development programs, and career advancement opportunities.
Community Engagement –Volunteer opportunities in the communities in which we live and work.
Time-Off –Generous PTO, 14 company-paid holidays, parental leave, and flexible Summer Fridays.
401(k) –Retirement plan through a 401(k) with 100% match on the first 4% contribution.
Pay Transparency Pay Transparency- One of our values is Stark Honesty and the following represents a good faith estimate of the compensation range for this position.
At Orveon Global, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.
The pay range for this position is $51,500 $64,500. Supplemented with all the amazing benefits above for full-time employees!
Opportunities and Accommodations (Global) Orveon is deeply committed to building a workplace and global community where inclusion is not only valued but prioritized. Find out more on our careers page.
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Orveon Global Recruiters/HR. Please confirm that the person you are working with has an @orveonglobal.com email address. Additionally, Orveon Global does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit the Orveon Global Careers Site at https://www.orveonglobal.com/career to verify the posting and apply though our secure online portal.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr