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Legacy Residential

Leasing Assistant

Legacy Residential, Forestville, Maryland, United States

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Position Summary The Leasing Assistant plays a key role in supporting the leasing and marketing efforts of the apartment community. This position focuses on prospect engagement, administrative support, and ensuring apartments and common areas are ready for tours and move-ins. The Leasing Assistant works closely with the leasing team to drive occupancy, deliver excellent customer service, and maintain a welcoming community environment.

Key Responsibilities Leasing & Prospect Support

Answer inbound phone calls and make outbound prospect follow‑up calls

Respond to leasing inquiries and assist with managing the lead queue

Schedule and confirm tours and leasing appointments

Assist prospects throughout the application process, including document collection and follow‑ups

Support leasing consultants with coordinating and preparing for move‑ins

Administrative & Marketing Support

Assist with sending move‑in communications and coordinating move‑in logistics

Collect and track basic market data, including competitor pricing and specials

Support outreach efforts, including local marketing and resident engagement

Assist with social media posting and online engagement as directed

Property Presentation

Walk and inspect the leasing tour path daily to ensure a clean and welcoming presentation

Assist with “sparkling” vacant apartments and preparing units for new move‑ins

Walk model apartments to ensure they are tour‑ready and presentable at all times

Team & Community Support

Provide excellent customer service to prospects and residents

Assist with special projects, events, and leasing initiatives as needed

Work collaboratively with leasing, management, and maintenance teams

Qualifications

High school diploma or equivalent required

Previous leasing, customer service, or sales experience preferred

Strong communication and organizational skills

Comfortable with phone sales, follow‑ups, and customer interaction

Ability to multitask and work in a fast‑paced environment

Basic computer skills and ability to learn property management software

Professional appearance and positive, team‑oriented attitude

Physical & Work Requirements

Ability to walk the property regularly, including stairs

Ability to stand, sit, and move between offices and apartments throughout the day

Flexible schedule, including occasional weekends as required

This role is ideal for someone looking to grow in the property management field while gaining hands‑on experience in leasing, marketing, and resident relations.

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