Convergys
Customer Service Rep (Apparel & Fashion Advisor) - On-Site
Convergys, Florida, New York, United States
Customer Service Rep (Apparel & Fashion Advisor) - On-Site page is loaded## Customer Service Rep (Apparel & Fashion Advisor) - On-Sitelocations:
USA, Lake Mary, FLposted on:
Posted Yesterdayjob requisition id:
R1696395Job Title:Customer Service Rep (Apparel & Fashion Advisor) - On-SiteJob DescriptionThe Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.Job Description**JOB DESCRIPTION**The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)**A NEW CAREER POWERED BY YOU****World’s Best Workplaces**,” “**Best Company Culture**,” and “**Best Companies for Career Growth**As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.**CAREER GROWTH AND PERSONAL DEVELOPMENT**This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.**WHAT YOU WILL DO IN THIS ROLE**As a Customer Service Representative, you will:* Provide inbound customer support.* Help customers resolve technical issues.* Assist in correcting billing concerns.* Ensure the appropriateness of social media content.* Deliver expert customer experiences…with a smile.**YOUR QUALIFICATIONS**Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:* Must have a high school diploma or equivalent* 1 years of customer service experience required
Preferred experience with retail.* Demonstrate experience & ability to uncover the right solution by asking probing questions* Demonstrate experience & ability to utilize resources and/or articles to provide correct information* Must reside in the United States and have a valid U.S. address for residence**WHAT’S IN IT FOR YOU**One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:* The base salary range for this position is $15.00 - $18.75/hr., (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.* DailyPay enrollment option to access pay "early," when you want it* Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more* Health and wellness programs with trained partners to help promote a healthy you* Mentorship programs that support your rewarding career journey* A modern, state-of-the-art office setting with advanced technologies and a great team* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support* Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more* A range of other perks and benefits**REIMAGINE THE BEST VERSION OF YOU!**If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”Location:USA, Lake Mary, FLLanguage Requirements:Time Type:Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the****Eligibility to Work:**In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.**Where Job May be Performed:**Currently, this position may be performed only in the states listed .Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.For more information regarding your EEO rights as an applicant, please visit the following websites:••To request a reasonable accommodation please click .If you wish to review the Affirmative Action Plan, please click .# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader.
But we’re so much more.
Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.
Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology,
and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.Concentrix #J-18808-Ljbffr
USA, Lake Mary, FLposted on:
Posted Yesterdayjob requisition id:
R1696395Job Title:Customer Service Rep (Apparel & Fashion Advisor) - On-SiteJob DescriptionThe Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.Job Description**JOB DESCRIPTION**The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)**A NEW CAREER POWERED BY YOU****World’s Best Workplaces**,” “**Best Company Culture**,” and “**Best Companies for Career Growth**As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.**CAREER GROWTH AND PERSONAL DEVELOPMENT**This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.**WHAT YOU WILL DO IN THIS ROLE**As a Customer Service Representative, you will:* Provide inbound customer support.* Help customers resolve technical issues.* Assist in correcting billing concerns.* Ensure the appropriateness of social media content.* Deliver expert customer experiences…with a smile.**YOUR QUALIFICATIONS**Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:* Must have a high school diploma or equivalent* 1 years of customer service experience required
Preferred experience with retail.* Demonstrate experience & ability to uncover the right solution by asking probing questions* Demonstrate experience & ability to utilize resources and/or articles to provide correct information* Must reside in the United States and have a valid U.S. address for residence**WHAT’S IN IT FOR YOU**One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:* The base salary range for this position is $15.00 - $18.75/hr., (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.* DailyPay enrollment option to access pay "early," when you want it* Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more* Health and wellness programs with trained partners to help promote a healthy you* Mentorship programs that support your rewarding career journey* A modern, state-of-the-art office setting with advanced technologies and a great team* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support* Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more* A range of other perks and benefits**REIMAGINE THE BEST VERSION OF YOU!**If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”Location:USA, Lake Mary, FLLanguage Requirements:Time Type:Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the****Eligibility to Work:**In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.**Where Job May be Performed:**Currently, this position may be performed only in the states listed .Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.For more information regarding your EEO rights as an applicant, please visit the following websites:••To request a reasonable accommodation please click .If you wish to review the Affirmative Action Plan, please click .# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader.
But we’re so much more.
Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.
Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology,
and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.Concentrix #J-18808-Ljbffr