AC Pro is hiring: Counter Sales in San Bernardino County

Job Title : Counter Sales Associate Type: Full Time/Non-Exempt Reports to: Branch Manager Type of Role : On-site Responsibilities: Delivers premier, front line customer service by greeting, providing information, answering questions and/or offering assistance to customers, vendors and general public. Responds to and provides customers with timely and accurate information regarding products and their applications. Initiates customer sales orders and receives and processes warranties and credit returns. Determines product required by customer and suggests alternatives and/or additional items related to customer orders. Selects appropriate product from stock if needed. Follow up on billing issues, received payment and obtain credit information. Maintains, manages and updates all customer related database systems in a timely, accurate manner. Maintains counter displays in an orderly and attractive manner. Assist with and help resolve customer complaints. Develops, builds and expands customer base through providing quality customer service. Facilitates promotional activities to enhance branch sales. Observes and recommends changes that could provide a better experience for customers. Keep abreast of new information and industry standards by attending product and sales training workshops. Ensures standards set forth by the company are maintained at all times. Special projects as assigned by management. Skill Requirements: Excellent verbal and written communication skills that demonstrate ability to provide clear and concision information and provide excellent customer service. Good computer proficiency. Maintain a positive and professional demeanor as a trusted AC Pro represenative. Organizational skills; able to plan time and work effort effectively with attention to details. Analytical and problem solving skills; able to identify critical situations and use good judgment to respond in a timely manner. Education and/or Experience Requirements : High School Diploma or GED Have product and application knowledge of HVAC products. Physical Requirements: Ability to stand on two feet, walk, twist, bend, reach, stoop, kneel, and crouch for extended periods (up to 8 hours or more a day). Must be able to consistently lift up to 50 lbs. Anything over 50 lbs. requires assistance. Ability to use both arms and hands fully for tasks such as reaching, feeling, grasping, gripping, carrying, pushing, and pulling. Must be able to work in various warehouse conditions, including cold, heat, wind, dust, wet environments, and noisy surroundings Ability to pass a Pre-Employment drug and physical screen As a member of our team, you will enjoy: Medical: HMO In Summary: Counter Sales Associate is a full-time or non-exempt employee . Responsibilities: Delivers premier, front line customer service by greeting, providing information, answering questions and/or offering assistance to customers, vendors and general public . Maintains, manages and updates all customer related database systems in a timely, accurate manner . En Español: Título del puesto: Tipo de asociado de contratación de ventas: a tiempo completo/no exento Informe al gerente de sucursal Tipo de función: Responsabilidades en el lugar: Entrega un servicio primario, de primera línea al cliente mediante la presentación de saludos, información, respuesta a preguntas y / o asistencia a clientes, proveedores y público en general. Responde a los clientes y les proporciona información oportuna y precisa sobre productos y sus aplicaciones. Inicia pedidos de venta de clientes y recibe y procesa garantías y devoluciones de crédito. Determina el producto requerido por el cliente y sugiere alternativas y/o artículos adicionales relacionados con los pedidos del cliente. Selecciona el producto adecuado desde el stock si es necesario. Sigue las cuestiones de facturación, reciba pagos y obtenga información crediticia. Mantiene, gestiona y actualiza todas las bases de datos relacionadas con los clientes de una manera puntual y exacta. Mantenimiento de pantallas de forma atractiva y su aplicación. Asiste a desarrollar y procesar las reclamaciones y retornos creditivos. Requisitos de habilidad: Excelentes habilidades verbales y escritas de comunicación que demuestran capacidad para proporcionar información clara y concisa y brindar un excelente servicio al cliente. Buenas competencias informáticas. Mantener una actitud positiva y profesional como representante de AC Pro confiable. Habilidades organizacionales; capaz de planificar el tiempo y el esfuerzo de trabajo eficazmente con atención a los detalles.