Account Coordinator (Client Services)

Account Coordinator

We take your success personally. We love collaborating with passionate people who bring energy to work, thrive at solving challenges, and embrace the idea that every project is a chance to create something special. Sound like you? Join a team that's not afraid to do things differently.

Baesman Group, a nationally recognized marketing services provider of direct-to-consumer and in-store marketing strategy and execution, is seeking an Account Coordinator who will be responsible for supporting Account Managers and Account Directors to increase the accuracy, efficiency, and throughput of order processing, estimates, and other client- and production-related tasks. This role ensures timely communication, documentation, and follow-up across internal teams to support smooth workflow and high-quality service delivery. The Account Coordinator plays a vital role in maintaining order accuracy and streamlining client support tasks to keep projects moving forward efficiently.

Key Responsibilities

1. Ensure accuracy and consistency in client data, order entry, and project details to support successful project execution.

Assist in gathering and verifying information for estimate requests and job orders to ensure alignment with client specifications.

Monitor key client deadlines and communicate any updates or concerns to the appropriate team members in a timely manner.

Review art and data proofs for accuracy, ensuring they reflect the client's job specifications before routing for approval.

Collaborate with internal teams to help identify potential issues early and support the delivery of high-quality, error-free work.

2. Coordinate with internal teams to track project status, confirm timelines, and relay updates as needed.

Support communication between the production and client teams by monitoring job status, sharing schedule updates with Account Managers or Account Directors, and helping ensure key deadlines and delivery dates are on track.

3. Assist in managing communication and follow-up on routine client requests, job changes, and production needs.

Share clear and timely updates with your team to help keep communication flowing between clients, production, and Account Directors.

Respond promptly to client-related tasks and requests as they come in.

Attend client meetings when asked and be prepared to take notes or assist as needed.

4. Contribute to process improvements that increase efficiency, accuracy, and team collaboration across client and production operations.

Speak up with ideas or suggestions if you see a way to improve the final product or client experience.

5. Adhere to Administrative Policies and Company Handbook.

Maintain a thorough understanding of Baesman Group's employee handbook, policies, procedures and compliance with administrative policies.

Promote the Baesman values: Can-do Attitude, We Before Me, Go the Extra Mile, Embrace Growth and Change, Do the Right Thing.

6. Complete Other Duties As Assigned.

Support continuous improvement initiatives to optimize processes

Perform other tasks as assigned by management

Participate in assigned training and skill development programs.