Guest Relations Representative Job at Dave & Buster's in Coppell

Guest Relations Representative page is loaded## Guest Relations Representativelocations: Coppell, TX (Corporate)time type: Full timeposted on: Posted Yesterdayjob requisition id: R-1010015**Job Description:**If so, we're seeking a Guest Relations Representative to join our team!As a Guest Relations Representative, you'll be responsible for managing high-level escalations originating from agencies, the office of the CEO, social media, and inbound calls while maintaining a focus on resolving concerns and recovering the guest experience. You'll conduct comprehensive research to investigate escalations, analyze root causes, and formulate well-structured written responses to guest concerns. Your role will also involve delivering superior Guest experiences to effectively address billing, technical, and operational-related inquiries.**SCHEDULE TO BE DETETMINED VIA SHIFT BID. MUST BE AVAILABLE FOR WEEKENDS, EVENINGS AND HOLIDAYS.****Key Responsibilities:*** Manage high-level escalations originating from agencies, the office of the CEO, and senior leadership team.* Maintain focus on resolving concerns and recovering the Guest experience.* Conduct comprehensive research to investigate escalations and analyze root causes.* Formulate well-structured written responses to guest concerns.* Deliver superior guest experience to effectively address billing, technical, and operational-related inquiries.**You will be an outstanding Guest Relations Representative if:*** You love taking care of our Guests!* Your ultimate focus is on guest service, promptly answering all Guest calls in a friendly manner to create a great guest experience.* You enjoy collaborating with store management, operations, marketing, and/or IT department to resolve guest concerns.* You provide a commitment to delivering exceptional service, resolving complex issues, and upholding the brand.**Qualifications:*** Business coursework preferred or equivalent job experience.* Ability to exercise good judgment in decision-making and problem-solving.* Must be teamwork-oriented.* Excellent time management skills to balance assigned cases as well as take incoming calls.* Excellent communication skills, both verbal and written.**The “Musts”:*** Able to multitask and prioritize.* Holds self-accountable for high personal and professional standards of conduct.* Must love our brand, champion our culture, and support our team!Dave & Buster’s is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.* Exclusive discounts on food and games at Dave & Buster's.* Paid Time Off (PTO) that increases with tenure.* 10 Company Holidays (Including your Birthday) & 2 Floating Holidays per year.* Livongo, SurgeryPlus, and Telehealth benefits* 401k with company match following 6 months of employment.* Buster’s Legacy Fund (Support Team Members during difficult Times)* Employee Assistance Program (EAP) Offerings.* Work out facility on-site.* Employee Power Card | Free Video Games.* We work hard, play hard and have FUN!**Salary Range:**32340-43120We are an equal opportunity employer and participate in E-Verify in states where required. #J-18808-Ljbffr