Manulife Financial
Media Relations Manager
Role Description:
The Media Relations Manager plays a key role in enhancing and protecting Manulife/John Hancock’s reputation through proactive and strategic external communications. This role supports corporate priorities by developing compelling narratives, managing media engagement and relationships, and ensuring consistent messaging across earned media channels. This individual will partner with account leads to support the company’s objectives, in addition to supporting day-to-day executional needs of the media relations team for business segments and accounts. The ideal candidate brings a client-facing and detail-oriented skillset, and thrives in a fast-paced, dynamic environment. He/she is a team player committed to service excellence, building stakeholder relationships, and upholding our values.
Position Responsibilities:
Develop and execute media relations strategies that support Manulife/John Hancock’s business goals, brand positioning, and reputation management efforts.
Build and maintain strong relationships with top-tier financial service, print, trade, online and broadcast media.
Identify media opportunities and manage proactive storytelling initiatives highlighting company leadership, products, innovation, and community impact.
Serve as a media contact, coordinating interviews, managing inquiries, and providing timely and accurate information to reporters.
Draft press releases, media pitches, media statements, briefing documents and Q&A, that effectively communicate company news, initiatives and key messages.
Monitor media coverage and industry trends; prepare regular reports and insights for internal stakeholders.
Prepare spokespeople for media engagements with training/coaching and high-quality briefing materials showcasing a deep understanding of our business, the financial services landscape, and relevant media trends/insights.
Staff media engagements virtually, in person and at events.
Collaborate closely with internal communications, marketing, legal, and business teams to ensure message alignment and risk mitigation.
Provide support during issues and crisis communications situations, ensuring timely escalation and coordinated responses.
Handle confidential matters and material information with care, confidentiality, and alignment to Manulife’s code of conduct, media relations and social media policies.
Work in strong partnership with Thought Leadership and Executive Visibility teams to drive integrated storytelling and fully leverage cross‑functional opportunities.
Collaborate across Manulife’s global Communications network to contribute to, influence, and lead integrated communications plans (ICPs) that strengthen our reputation and advance strategic priorities.
Stay up to date and informed on relevant industry trends and developments, analyzing emerging ones that pose reputational risks and opportunities for Manulife.
Skills/Requirements:
Bachelor’s degree in communications, journalism, public relations, or related field.
5+ years of experience (agency experience preferred / a strong plus).
Strong relationships with business, finance, insurance, and consumer media, US and Asset Management media are a plus.
Excellent writing, editing, and storytelling skills with the ability to simplify complex topics.
Proven ability to operate calmly under pressure and manage sensitive issues.
Strong project management skills and ability to work cross-functionally in a fast paced environment.
Moderate travel expectations across North America to serve as executive staffer.
Prior experience in financial services and/or insurance a plus.
As this is a global role, expectation of some work required outside of standard working hours to accommodate time zones, with added flexibility (morning calls before 9AM ET, evening calls 8–9PM ET, potential for weekend work).
Adept at relationship-building.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Additional Information #LI-Hybrid
#LI-JH
マニュライフとジョン・ハンコックについて
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。
マニュライフは機会均等を是とする雇用主です
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、recruitment@manulife.comまでご連絡をお願いします。
Referenced Salary Location Boston, Massachusetts
Working Arrangement ハイブリッド勤務
Salary range is expected to be between $92,475.00 USD - $160,290.00 USD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights | Family & Medical Leave | Employee Polygraph Protection | Right to Work | E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
#J-18808-Ljbffr
The Media Relations Manager plays a key role in enhancing and protecting Manulife/John Hancock’s reputation through proactive and strategic external communications. This role supports corporate priorities by developing compelling narratives, managing media engagement and relationships, and ensuring consistent messaging across earned media channels. This individual will partner with account leads to support the company’s objectives, in addition to supporting day-to-day executional needs of the media relations team for business segments and accounts. The ideal candidate brings a client-facing and detail-oriented skillset, and thrives in a fast-paced, dynamic environment. He/she is a team player committed to service excellence, building stakeholder relationships, and upholding our values.
Position Responsibilities:
Develop and execute media relations strategies that support Manulife/John Hancock’s business goals, brand positioning, and reputation management efforts.
Build and maintain strong relationships with top-tier financial service, print, trade, online and broadcast media.
Identify media opportunities and manage proactive storytelling initiatives highlighting company leadership, products, innovation, and community impact.
Serve as a media contact, coordinating interviews, managing inquiries, and providing timely and accurate information to reporters.
Draft press releases, media pitches, media statements, briefing documents and Q&A, that effectively communicate company news, initiatives and key messages.
Monitor media coverage and industry trends; prepare regular reports and insights for internal stakeholders.
Prepare spokespeople for media engagements with training/coaching and high-quality briefing materials showcasing a deep understanding of our business, the financial services landscape, and relevant media trends/insights.
Staff media engagements virtually, in person and at events.
Collaborate closely with internal communications, marketing, legal, and business teams to ensure message alignment and risk mitigation.
Provide support during issues and crisis communications situations, ensuring timely escalation and coordinated responses.
Handle confidential matters and material information with care, confidentiality, and alignment to Manulife’s code of conduct, media relations and social media policies.
Work in strong partnership with Thought Leadership and Executive Visibility teams to drive integrated storytelling and fully leverage cross‑functional opportunities.
Collaborate across Manulife’s global Communications network to contribute to, influence, and lead integrated communications plans (ICPs) that strengthen our reputation and advance strategic priorities.
Stay up to date and informed on relevant industry trends and developments, analyzing emerging ones that pose reputational risks and opportunities for Manulife.
Skills/Requirements:
Bachelor’s degree in communications, journalism, public relations, or related field.
5+ years of experience (agency experience preferred / a strong plus).
Strong relationships with business, finance, insurance, and consumer media, US and Asset Management media are a plus.
Excellent writing, editing, and storytelling skills with the ability to simplify complex topics.
Proven ability to operate calmly under pressure and manage sensitive issues.
Strong project management skills and ability to work cross-functionally in a fast paced environment.
Moderate travel expectations across North America to serve as executive staffer.
Prior experience in financial services and/or insurance a plus.
As this is a global role, expectation of some work required outside of standard working hours to accommodate time zones, with added flexibility (morning calls before 9AM ET, evening calls 8–9PM ET, potential for weekend work).
Adept at relationship-building.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Additional Information #LI-Hybrid
#LI-JH
マニュライフとジョン・ハンコックについて
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。
マニュライフは機会均等を是とする雇用主です
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、recruitment@manulife.comまでご連絡をお願いします。
Referenced Salary Location Boston, Massachusetts
Working Arrangement ハイブリッド勤務
Salary range is expected to be between $92,475.00 USD - $160,290.00 USD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights | Family & Medical Leave | Employee Polygraph Protection | Right to Work | E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
#J-18808-Ljbffr