Crawford & Company in
Content Claims Specialist - Field - Level I
Crawford & Company in, Peachtree Corners, Georgia, United States
Crawford & Company
Content Claims Specialist - Field - Level I (Hybrid: Work from Home + Driving Role) Location: Rhode Island, USA
What We’re Looking For:
Adjuster experience preferred, not required.
Open to candidates with restoration, roofing, customer service, or retail experience.
Strong communication and problem‑solving skills.
Ability to work independently and travel for inspections.
Secondary (High School) Diploma.
College degree preferred.
Minimum 6 months relevant work experience.
Good verbal and written communication skills.
Good attention to detail.
Strong analytical and problem solving skills.
Ability to work independently.
Strong computer skills (MS Office/Outlook/Excel, etc).
Excellent interpersonal skills including the ability to handle challenging situations and people.
Must have a valid driver’s license and pass a background check.
This is a remote/work from home position. Employee must be able to provide:
An adequate workspace, free of noise.
High speed internet service.
Reliable personal vehicle and valid driver’s license.
Company equipment including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy.
Overnight travel required.
Responsibilities:
Communicate with adjusters/policyholders and industry vendors to explain the role of Content Claims Specialists.
Complete physical inventory of the contents impacted by the covered loss and apply the appropriate methodology.
Ensure consistent and quality turnaround of all claims in accordance with the company’s productivity and performance standards and SLA requirements.
Work with the Field Support Department to organize resources required for completing the data entry and assessment of damaged/destroyed total loss contents.
Independently manage claim load to promote timely turnaround/closures of all claims.
Maintain claim related notes in the company’s claims system and record detailed work/time logs daily.
Ensure timely and accurate completion/pricing of all outstanding items and follow pricing standards.
Maintain professional and technical knowledge through continuing education.
Promote the company brand, image and reputation in a professional and positive manner.
Uphold the company code of business conduct at all times.
Participate in special projects or perform duties in other areas as requested.
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Content Claims Specialist - Field - Level I (Hybrid: Work from Home + Driving Role) Location: Rhode Island, USA
What We’re Looking For:
Adjuster experience preferred, not required.
Open to candidates with restoration, roofing, customer service, or retail experience.
Strong communication and problem‑solving skills.
Ability to work independently and travel for inspections.
Secondary (High School) Diploma.
College degree preferred.
Minimum 6 months relevant work experience.
Good verbal and written communication skills.
Good attention to detail.
Strong analytical and problem solving skills.
Ability to work independently.
Strong computer skills (MS Office/Outlook/Excel, etc).
Excellent interpersonal skills including the ability to handle challenging situations and people.
Must have a valid driver’s license and pass a background check.
This is a remote/work from home position. Employee must be able to provide:
An adequate workspace, free of noise.
High speed internet service.
Reliable personal vehicle and valid driver’s license.
Company equipment including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy.
Overnight travel required.
Responsibilities:
Communicate with adjusters/policyholders and industry vendors to explain the role of Content Claims Specialists.
Complete physical inventory of the contents impacted by the covered loss and apply the appropriate methodology.
Ensure consistent and quality turnaround of all claims in accordance with the company’s productivity and performance standards and SLA requirements.
Work with the Field Support Department to organize resources required for completing the data entry and assessment of damaged/destroyed total loss contents.
Independently manage claim load to promote timely turnaround/closures of all claims.
Maintain claim related notes in the company’s claims system and record detailed work/time logs daily.
Ensure timely and accurate completion/pricing of all outstanding items and follow pricing standards.
Maintain professional and technical knowledge through continuing education.
Promote the company brand, image and reputation in a professional and positive manner.
Uphold the company code of business conduct at all times.
Participate in special projects or perform duties in other areas as requested.
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